Gambado Reviews Summary

Staff and Service

Pros:

• "Everyone I encountered seemed genuinely kind and helpful."
• "The staff were friendly and helpful."
• "Staff are always welcoming and on hand to assist with any queries!"
• "The staff, they are all amazing, so friendly and helpful."
• "Staff is extremely helpful and efficient."
• "Staff were ever so polite and really welcoming."
• "The staff was brilliant and really entertaining."

Cons:

• "The staff really don’t want to be doing their job, the majority of them haven’t even got customer service skills nor manners or respect."
• "I approached a staff member advising her to ask these children to be removed and she was too frightened."
• "When ordering food I thought it was quite bog standard nothing amazing and there was a young girl with dark hair and black glasses who was more concerned about talking and joking about rather than serving customers which is so unprofessional and quite rude."
• "Horrible customer service. Definitely I won’t come back."
• "Customer service is not responsive either by e-mail or in person."
• "The second girl who took over from her was really rude."
• "Upon arrival, the staff were not very approachable or friendly."

Facilities and Cleanliness

Pros:

• "Clean and well maintained."
• "Excellent play centre, well maintained and very large for London."
• "Everything was clean and well maintained."
• "It's also a clean place."
• "Toilets are clean and well kept."
• "The place is quite clean this includes the toilets."
• "Plenty of seating available and toilets were clean."

Cons:

• "Lately the place looks poorly maintained, like missing parts on a sensory wall."
• "The toilets were flooded, the soft play area was so dirty."
• "Some of play area could be cleaner/wiped down and can see a few repairs needed due to wear and tear."
• "Some areas weren’t very clean at all. Especially in the ball pits where my son found a £1 coin and almost went to swallow it."
• "The playground is not as clean as supposed to be for kids playing all the time."
• "The place itself is mostly clean but there are pockets of areas that need attention."
• "Almost everywhere was messy, untidy and dirty!"

Food and Dining

Pros:

• "Good affordable meals too!"
• "As a parent of children who seem to only eat beige food, the food was great."
• "The cafe serves quite a variety of food and drinks."
• "Food is good and well priced."
• "Food coffee excellent."
• "The food was affordable and I really liked the fact that... the coffee is amazing!"
• "Well worth visiting cafe not that extortionate and very tasty."

Cons:

• "The café was a major disappointment full of junk food and unhealthy options."
• "The food served was low grade, cafeteria style food, with no visible, healthy options."
• "The food is awful. The fish was rock hard and tasted awful."
• "Cafe was horrifically expensive."
• "The food we had was all deep fried and overcooked I broke open a samosa and oil oozed out."
• "The food is very basic but not cheap."
• "The food is horrible, very expensive and the coffee/chocolate even worse."

Safety and Security

Pros:

• "I feel he is safe there and I don’t have to fear that he could get out of the building or escape, it’s very secure."
• "They also have lockers which is good to keep your belongings, it locks with £1 coins and the best thing is that you get it back."
• "Parking is free in local ncp type place if you get your ticket stamped in Gambados."
• "The under threes bit is safely contained."

Cons:

• "Older kids were running in and out and leaving the gate open for the babies to run out, which I wasn't really happy about."
• "No tannoy system anymore so when we found a distressed lost toddler it took 30 minutes to reunite with the parents."
• "The place was overcrowded and in the tiny under 3 area, parents were jockeying their kids for position on the steps and slide."
• "Child safety was a concern."
• "A very dangerous place for young children to visit. My 1 year old was surrounded by 5 children over the age of 5 and no staff did anything about it."
• "Too many people, too busy and actually quite dangerous for young children."
• "My 8 month old baby was kicked in the face by an older child who should not have been in the 'under 3's only' area."