Hare & Hounds Reviews Summary

Food Quality

Pros:

• "The kids meals were good and good value."
• "The food was really nice, our party of 7 all enjoyed their meals."
• "Food came out hot and gorgeous."
• "However, the food was very good and we all enjoyed our meals."
• "The food is nice especially the mixed grill, the kids meals are good and great value for money."
• "The old faithful beef burger was not only delicious but also a comforting classic."
• "The chicken nuggets were proper chicken."

Cons:

• "Everyone of us left at least half our food."
• "Terrible food asked for medium steak came out very well done"
• "Staff lovely and work hard however food was luke warm and unappetizing."
• "One meal was icy cold, not just cold but straight out of the freezer."
• "Food wasn't great as the chips were cold and the nuggets was over cooked."
• "Food was not great at all, avoid the pie at all cost"
• "Food was bland and overcooked staff not the slightest interested in customer journey."

Service

Pros:

• "Staff friendly and accommodating."
• "The staff were fantastic and polite."
• "Staff are friendly and helpful."
• "Staff very friendly and service prompt."
• "Staff go out of their way to really make you welcome, can’t do enough for you."
• "The staff were excellent, nothing was too much trouble."
• "All the staff were really nice and very welcoming."

Cons:

• "There was no offer of a refund or proper apology."
• "Only had 1 staff member behind the til at a peak period of the weekend which slowed done custom."
• "Staff wasn’t welcoming, stood around for 10 mins before just sitting down as was no acknowledgment of us even there."
• "The young man behind the bar was unwelcoming."
• "The waitress for our table was abrupt and rude."
• "Ordering at the bar takes some patience as they always seem understaffed."
• "Terrible bar staff really rude girl rolling her eyes and no please or thank you."

Cleanliness & Maintenance

Pros:

• "The pub was really clean and tidy."
• "Lovely safe play space with a huge ball pit."
• "The area seems cleaner than most soft plays we have been too."
• "Toilets clean."

Cons:

• "I was shocked that I had to move dirty plates from our table and then looked under the table to find pieces of food and beverages."
• "Broken glass all in the children’s play area along with dirty baby wipes."
• "equipment is showing signs of wear with holes in the soft matting"
• "There is flies in the lights and cobwebs everywhere, stains on the chairs."
• "Play area not clean and smelled."
• "The play area was a bit grubby."
• "Food was inedible again! Staffing was poor, the place was dirty and it wasn't busy so no excuse, staff standing around chatting no help what so ever."

Value for Money

Pros:

• "The prices reasonable."
• "The food is great value and tasted amazing."
• "Good value for money."
• "Very good value for money and generous portions."
• "The party package, was excellent value."

Cons:

• "For the £14.99 cost I feel there should of been alot more."
• "The prices for a fruit shoot is £1.80 which I think is outrageous"
• "The cocktails were disappointing... two sips and it was gone, definitely not worth the money."
• "How they think they can charge £3.99 for that is beyond me!"
• "Sunday roast with 50 ml of gravy knowing too well it s not enough . 60p for a miniature boat of gravy."

Atmosphere & Experience

Pros:

• "If you are looking for a decent, clean, affordable venue for a small family gathering then I strongly suggest giving these guys a call."
• "Really nice pub and menu very good, the vegan Beyond burger was cooked to perfection."
• "Nice place, great food, family friendly with an outside play area and indoor play area."
• "Overall a very pleasant experience, will visit again."
• "Nice pub. Good beer. Food ok fair price."
• "Really great friendly welcoming atmosphere created by the staff."
• "It is a very warm place to sit inside when Christmas is coming"

Cons:

• "Every time anyone entered or left through the gate it was left open, making it possible for children to run out into the pub carpark."
• "Save your money and go somewhere else."
• "Place has gone down hill alot."
• "Our Food was Cold, there were No staff to complain to or request hot food."
• "She had no right to change the channel as us customers should of been pleased. Disgusted with that behaviour we all left and went to a different pub."
• "I don't see why We had to feel like We must leave to escape a drunk person at 1pm"
• "Loud music, mostly poor covers of classics."