"Great service. My screen cracked only £65 to do a same day repair."
"Booked an appointment to get phone repaired, whole process was completed in less than 24 hours."
"Liam's dedication to customer satisfaction was truly remarkable. He patiently listened to my requirements and preferences."
"I am so so pleased with the service ive received in samsung store in norwich over the last two days."
"After dropping my old phone into a bucket of water I received extremely helpful and supportive service from Aaron Dyke."
"Always friendly, all the team are willing to help."
"Purchased a new phone on Saturday and received outstanding service from Stuart."
Cons:
"Disgusting service today. Mocked by staff.l, as they chipped in when speaking to the assistant manager."
"Really bad customer service because the guy we spoke to wasn't even nice about it."
"Sadly my Fitbit watch strap has broken twice now within 16 months. Despite being told by their staff that it was a known design fault it was now unrepairable and wouldn't offer a refund or upgrade."
"Unfriendly and clueless staff. They keep saying not faulty to faulty device."
"Really disappointing service. The people there are friendly and helpful, however the manager said that to replace my front screen on my Z Fold 3, I'd have to change both the inner and outer display because of a few slight scratches to the frame."
"Booked a telephone repair with Samsung drove 60 miles to be told they couldn't do it."
"Not impressed by this service."
Store Experience
Pros:
"The store was clean tidy and set out to give the best view of the products for the customer."
"You and all the staff were very friendly and helpful my grandson was very impressed."
"The whole experience felt very human and personally tailored to me which is a day and night comparison to the service I received at the Apple Store in contrast being very generic and rushed."
"Shame that there isn't ten stars, what a lovely shop. The staff are amazing and make you feel so welcome."
"Nice to have Samsung Store in Norwich. Shop looks good and decent space to accommodate customers. The service is good but can be improved."
"Walked in to by a tablet - walked out 25 mins later with one fully set up by the very helpful person who looked after me."
"Such nice staff...I went into the shop on Saturday as my phone had a problem that Vodafone, after nearly 2 hrs to their technical, couldn't work out."
Cons:
"Visited with the intention of purchasing a laptop on Monday 03/08/20 at 15:25, however when I arrived, despite wearing my mask for the most of the day, I did have my mask down, the bald man, in quite passively aggressive manner, said, do I have a breathing problem."
"Disappointed, had to discuss problem about phone outside of shop, people were passing by very close to me so felt uncomfortable."
"All I wanted was a couple of questions on repair costs to be answered, what I actually received was a unpleasant attempt at hard selling of a new contract."
"Do not ever answer the phone and not driving an hour there to ask a simple question!"
"Absolutely shocking customer service. Very disappointed."
"Sadly I've been trying to call the store for the last two days on both numbers and can't get through. Pity the telephone service is non existent."
"Rude senior staff exhibiting appalling body language and customer service skills, treating customers with top-end devices and high brand loyalty with contempt."
Product and Repair Services
Pros:
"Sent back to the original place of purchase who then sent it to Samsung and it was repaired (for free, under warranty) without the need to replace the screen."
"Absolutely exceeded my expectations. Its hard to be without a phone while it's being repaired, but the team had it fixed in days and it was delivered back to my office at work."
"Brilliant customer service from Aaron Simmonds. I popped in to check out the Note 8 and came out with one."
"Visited the EE shop and they quoted me £19.99 for a SD card. I then asked in the Samsung shop and got exactly the same card for £11.97."
"Exceptional shop. The manager, Damon is a brilliant guy who made the process of getting my daughters phone fixed stress free, and so fast."
"Repaired my new note 9 back glass by a certified Samsung technician. After a few weeks noticed that dust and glass left between the camera and the new back glass."
"My screen was fixed within 4 hours and on collection I was given an excellent tutorial by Chay on how to use it."