Currys Reviews Summary

Customer Service

Pros:

• "Great service, helpful and knew the product."
• "Oliver was extremely helpful, he was a great salesperson."
• "Anshul was knowledgeable and experienced. He delivered the best Customer Service."
• "Callum on the phones desk was most helpful happy to guide my around the new phone."
• "The two gentlemen was very helpful an trying to solve the problem."
• "Terina assisted us and was very kind and helpful."
• "Issy helped me select a new phone. She was very patient and helpful."
• "Ajay was brilliant gave me lots of information about camera doorbells."

Cons:

• "Very unhelpful staff who did not give me any information or let me look at a phone."
• "Nobody interested in serving or helping but plenty of staff chatting."
• "Avoid this company at all costs, in particular this branch."
• "Waited nearly 30 mins to speak to someone about buying a tumble dryer."
• "The staff were very unprofessional, spent over 30 mins waiting to buy a phone."
• "I tried to buy an “online only” deal and had a terrible experience."
• "Terrible and rude service. The woman did not Have a clue, the man could not be bothered."
• "Absolutely horrendous. Had a new 4k TV from here and it the space of time I've had to get them replaced 5 TIMES!!!"

Product Availability and Stock

Pros:

• "It is a Currys store and therefore has a good range of consumer electronics."
• "This store is larger than most and therefore definitely worth a look."
• "Visited yesterday, looked at Chrome book and TV before purchasing on the day."
• "Was looking for a fridge freezer, finally found one."
• "Went in for a gaming laptop, prices were surprisingly competitive."
• "Recently bought a laptop. The staff were very helpful and didn't feel rushed."
• "Went in to buy a gaming laptop I had already chosen and checked was in stock."
• "Great selection of tech. Greenbridge's Currys/PC World is certainly a large store."

Cons:

• "There are some departments where they lack a lot of devices availability."
• "Vast display of demo watches, yet only two watches in the whole range in stock."
• "We were still interested but wondered if there were any deals on accessories."
• "However, having chosen a laptop there were none in stock."
• "The product I wanted was piled high behind the tills but there was no-one there to serve me."
• "Went for a microwave and found one that met our requirements on display. However there weren't any to pick up."
• "Went to buy fridge freezer. Found the on we liked. Had to wait 20 mins for assistance only too be told, it was out of stock."
• "Items currently only available for click and collect, no home delivery available."

Store Layout and Navigation

Pros:

• "The store was bright, clean and well staffed, as soon as we found the right section it was very easy to navigate."
• "A great looking store with the age old Curry's problem..Too many staff who don't want to help the customer."

Cons:

• "Went in for a gaming laptop, prices were surprisingly competitive if you know what you're looking at, if you don't it's a minefield."
• "Other items that I was interested in weren't in the store despite the website claiming otherwise."
• "There were plenty of staff around the store for him to call over to help, but those not joking and chatting with each other were doing an excellent job at engaging in serious work avoidance."
• "It may sound odd but what is the procedure for buying things here. No staff were available in the kitchen area to ask, I was wandering around the shop looking for someone."