Dexters Vauxhall Estate Agents Reviews Summary

Agent Performance

Pros:

• "Vanya has been so easy to work with and has made our most recent move seamless and straightforward."
• "I had a fantastic experience with Dexters Vauxhall during my rental flat search. The level of service they provided was truly exceptional."
• "My partner and I were looking for a new apartment recently and that’s when I was approached by the lovely Zac Patsalides!"
• "Ewan had been extremely helpful in the process of finding a new flat for myself and my housemates."
• "The most helpful and honest estate agents I've ever rented with - Ewan was really helpful during our flat search."
• "Ewan helped me in my search for a flat and, although we didn't quite find the right property with Dexters, he was a massive help."
• "Dexters Vauxhall have been amazing in the process of securing me a property and have made my relocation from overseas a walk in the park."
• "Vanya was the most helpful letting agent I've ever met. We wanted to move into Riverside Court and we were not the highest bidders, but Vanya helped show the landlady we were the right tenants and got us the apartment."

Cons:

• "The initial dealings with Dexters was not the best. I have to say, we were misled on a lot of things."
• "I would not recommend Dexters as either a tenant or landlord. I rented with them from 2019 to 2021 and service was mediocre from start to finish."
• "From the start working with Dexters to lease a property was not smooth sailing."
• "Terrible communication internally and externally. We organised our day to accommodate viewings but no one showed up."
• "We had no hot water in St George’s Wharf for over two weeks whilst Dexter’s failed to chase the landlords."
• "At first I registered at Dexters Ealing and was told that someone from East London's office would contact me but no one did and they never returned my calls."
• "After doing an enquiry through Rightmove I have been contacted by Dexters from different branches. My enquiry was very specific and clear: moving date flexible, cat friendly property and maximum budget of 1,250.00pcm. A consultant from Dexters in Vauxhall contacted me offering me to view a property advertised at the monthly price of £1,500.00 and with no restriction for the cat."

Property Management and Maintenance

Pros:

• "The team at Dexters Vauxhall is fantastic. A special shout out to Anthony, who helped throughout the renting process, answered random queries and offered tremendous support even when we moved in."
• "Paula has been a fantastic property manager for our flat; she has not only been extremely friendly and helpful but very efficient when helping to manage problems."
• "We started to let a flat from Dexter’s Vauxhall agency 3 years ago. James was the Dexter’s agent who we spoke to let the house, and during the 3 years was very helpful, Paula Kadaj property manager gave us a good help as well when our flat needed some maintenance without any problem."
• "I've been particularly impressed with Shernitta Hutchinson, who as a new Senior Property Manager made a good introduction. She responds rapidly to issues raised and offers sensible solutions so that options and expenses are clear."

Cons:

• "My experience during my 2 years tenancy with them: It was agreed that they will remove some items from the property. They did not. When following up they just denied and were arrogant and very unprofessional."
• "When moved in lots of things were broken and not working. The house was not checked prior. Things that are not obvious during viewing."
• "When any issue arise it took them ages to get it fixed and only because I was calling to follow up. Otherwise, they do not call back or follow up. I stayed without a dishwasher for a month, broken blinds, massive leak in the bathroom etc."
• "As a private tenant in London, my expectations of the customer service from estate agents and private landlords are already extremely low. However, over the past 14 months, Dexter’s Vauxhall have managed to shock and surprise me with their incompetence and unprofessionalism."