Address: Trinity Marina, Coventry Rd, Hinckley LE10 0NF, United Kingdom
Phone: +441455899508
Rating: 4.7
based on 150 reviews.
Customer Service
Pros:
"As Motability customers, we have had nothing but excellent care from the moment we ordered the car, to collection."
"Really helpful and not pushy."
"Many thanks to Eddie for looking after me so well and to Mark for demonstrating and setting the car up so well."
"From start to delivery and after service from this company is the highest level of customer service satisfaction available."
"We received excellent service throughout. Our Salesman Luke, was very friendly, professional and easy to work with from initial viewing to collection."
"I cannot recommend TMS Kia Hinckley enough. From the choices of getting your car to them for a service, to the video they provide online of the check from the pit by the engineer."
"The staff were excellent. We dealt with Emily and Raj nothing was too much trouble for them."
Cons:
"Staff are not very helpful at all. They promise call backs but never actually call back."
"Not one for writing reviews but I've had poor experiences with the service department in 2022 and 2023."
"I was disappointed to find that TMS rely solely on any remaining KIA warranty."
"Contact with them is poor, they don't answer e-mails, they don't call back, they don't solve your problems."
"How on earth does this dealership get any good reviews or 'awards' for Customer Service? 2 days I've been ringing the service dept with 9 no answers."
"Called with a Faulty Panoramic Roof on a Kia Sportage, Service advisor refused to even look at it stating the runners were blocked."
"The service manager was very patronising and rude, creating all sort of excuses to avoid taking my car in."
Dealership Experience
Pros:
"really nice dealership, had a problem with my rio (turns out was my fault) they gave it the once over and checked all was well and even gave the car a clean, picked up one happy customer."
"So pleased with my Kia Xceed recently purchased from TMS Hinckley."
"Absolutely first class service from start to finish in buying our second car from TMS Kia Hinckley."
"Absolutely thrilled with our purchase and experience at TMS Kia Hinckley."
"The whole team provided a nice and welcoming environment and it was a lovely experience every time we went in."
"The best car dealership I have ever dealt with by far."
"What a great company to do business with!"
Cons:
"Awful experience. One star is 2 too many!."
"Extremely disappointed with the dealer Kia have rated as the best for customer service in the UK."
"Do not buy a kia! Standard oil consumption for KIA is 1L per 1000 miles!"
"Deeply unimpressed with the prep of the car prior to purchase now it's had its first service."
"Poor organisation and management, two years in a row not impressed!"
"Raised a complaint via the email suggested below for the Service Manager a week ago and no response."
"Also VERY poor at calling back or calling you to say the service has been competed."
Staff and Sales Team
Pros:
"Dealt with Harrison from the company about a Renault captur for sale with them. He was brilliant and sent me a video of the car and was quick to respond to any questions I had."
"Luke's professional knowledge was another factor that that 'sealed the deal' He is a 5* credit to TMS."
"A massive thank you to Luke Newton. On my initial visit he listened to the requirements I was looking for in a vehicle and helped me chose the best model for me."
"Emily Naylor is an absolute star and asset to Kia Hinckley!"
"Can't praise our salesman Josh Duynstee enough. Great communication, no hard sell, just very knowledgable and informative and really professional."
"Dave Webb was a fantastic sales executive, he ensured everything went smoothly."
"Emily was a pleasure to deal with, we were unsure what spec we wanted but had a list of gadgets we would like and she was very patient in going through the different spec/prices with us."
Cons:
"Raj had no time for us more interested in talking to the receptionist."
"He was very rude and basically contradicted himself on the drive, and almost hitting a car In front."
"Drove over 70 miles to visit there to test drive a car and didn't even get offered a drink had to ask for one afterwards."
"The service manager was very patronising and rude, creating all sort of excuses to avoid taking my car in."
"I have taken my car to Kia Hinckley many times for the same issue but NEVER Resolved!"
"I reported the problem of excessive oil consumption but KIA, without conducting the test, stated that the standard is 1L per 1000 miles."
"Take great care when entering into any contract with this firm! They do no honour contracts entered into, retract after completing them, which is a legally binding contract."