American Carwash Reviews Summary

Customer Service

Pros:

• "They did a good job cleaning my car inside out."
• "The guy valeting my car after a passenger chucked his guts up in the back. Worked vigorously to clean up the mess great job hard workers."
• "Took my vehicle in for a clean inside and out and I was extremely pleased not only with how clean my car was but the friendliness and speed at which they did it."
• "Thanks so much - you’ve got yourself another regular customer 👍"
• "Great service and great value for money."
• "The staff were polite and attentive, encouraging me to check over everything before payment."
• "I had a great service, they got to my job straight away."

Cons:

• "Most disrespectful and disgusting people are working there."
• "The man was so rude and his approach was extremely passive aggressive."
• "They started shouting at me and told to pay the extra or leave."
• "Terrible customer service and very high prices."
• "The vertically challenged rather rotund lady who greets you seems to make up the cost on the spot."
• "Terrible customer service I only needed the inside of the car cleaned and the guy at the kiosk refused to waver."
• "The cashier a man with glasses told me 'we do not wipe off dust from the dashboard'."

Cleaning Quality

Pros:

• "The results were not 100% but pretty close - the inside was almost back to showroom condition and the outside as good as could be expected, the wheels were gleaming."
• "They also gave me a free car wash which was GREAT will advise to my friends."
• "For the second time I had washed my car. It's good and quick service nice location as well."
• "I highly recommended this American carwash here in London."
• "They are really professional and have an affordable price."
• "It now looks like a new car inside. All the stains are gone."
• "If you have a valuable car that you are planning to keep for a long time then you should probably DIY or invest in a professional detailer; otherwise, I can certainly recommend this valet service."

Cons:

• "They did NOT polish and claimed to have done so, blatantly lying to my face."
• "All the dash was thick with dust, if anything this company made my car dirtier after leaving, not cleaner!!!"
• "Had to go around and show them all the dirt they missed, clearly don’t even look at car when washing."
• "The roof was not cleaned on my VW transporter."
• "Flies still on windscreen. Could still clearly see the area where windscreen wipers cover."
• "The car sills have not been washed properly and the board of the car was full of dust."
• "Outside streaks all over the outside of the car, areas of dust they missed, there was still soap on the front grill."

Pricing

Pros:

• "Although it was very busy when I arrived I was in and out in less than 20min."
• "A reasonably priced hand car wash a basic exterior wash and wax for around £9."
• "And for another £9.95 they gave the car a really good wash too."
• "I can confirm that the service has been good and the quality of clean is what would be expected for the price."

Cons:

• "Charged me £30 for a Mini and justified the premium because - 'it is dirty'."
• "One of the expensive car washes in the area and yet one of the worst."
• "Overpriced and the worst car wash I've ever used, all the horror stories listed here absolutely true."
• "£19.95 for a mini valet and it was rushed and no effort put in."
• "Expensive for a basic wash. Not worth it."
• "£65 for some inside cleaning and I still found mud on the side of the handbreak and gearstick and stains on the 2 front seats."
• "Absolute waste of money. Paid £24.95 for in and out wash with spray polish."