Address: Active Way, Burnley, BB11 1AL, United Kingdom
Phone: +441282457918
Rating: 4.5
based on 202 reviews.
Customer Service
Pros:
"The team was so professional and I wasn't waiting long at all."
"Fella on the desk looked harassed by people on the phone as next day was a bank holiday, but he was kind, pleasant and helpful with me at the counter."
"The service was great. Very helpful friendly staff."
"The staff here are wonderfully welcoming and possess a gentle gaity which is surprisingly welcome."
"Staff were so lovely and efficient, Paul who booked me in at the desk was very amiable and happy to explain things."
"The customer service was friendly, polite and professional."
"Fantastic service, staff so friendly and efficient, just popped in to have tpms sensor fitted and wheel balance was done straight away and all done within 10 minutes."
Cons:
"Had the misfortune to encounter Mr Paul Waterworth...what a horrible, surly obnoxious man with an Attitude to match."
"They did nothing to suggest I was a valued customer, in fact the manager was somewhat stand offish."
"The customer service is shocking. The staff are among the rudest I've experienced."
"Absolutely rubbish, appalling customer service at the Burnley location."
"Would not recommend this branch not professional at all I'm not the only one to be complaining about the Burnley branch would rather travel and go to another branch also keep you waiting for hours and the way they speak to people is horrible especially the so-called manager everyone avoid Burnley kwikfit."
"Really not impressed with a certain member of staff who was both abrupt and arrogant."
"Very poor communication and rude behaviour."
Quality of Work
Pros:
"They took good care of the rather large alloys, changed the two rear tyres, no mess, no fuss and more importantly no scratches or scuffs on the alloys."
"Had a full exhaust system changed on my car, great price and service."
"An excellent service provided by Kwik Fit Burnley."
"Full service and MOT carried out on my Ford Fiesta. Great customer service and helpful advise passed on regarding a couple of issues with the brakes and battery."
"After going to two garages who couldn't find the fault, Kwik Fit quickly found and fixed the problem."
"Popped in thinking I may have had a slow puncture. Andy was super helpful, turned out to be the valve; he reset my sensors changed the valve, all sorted efficiently and within 15 minutes of leaving my car."
"Fantastic service, staff so friendly and efficient, just popped in to have tpms sensor fitted and wheel balance was done straight away and all done within 10 minutes."
Cons:
"Had three tyres fitted no problem but as we were paying we were told by Paul that as they were about to close they hadn't had time to align the wheels and to call in one day this week and they would do it. Called in today for alignment and was charged £50."
"Took my range Rover there to have the tracking done to be told they couldn't do it because they couldn't loosen the bolts, they advised me to go somewhere else to get the bolts loose and then take the car back to them for tracking, was a complete waste of time!!"
"Had a new front exhaust fitted and cat converter after old exhaust fell off. The whole exhaust was hanging down even though only the front was replaced."
"Word of advise. Do not use, their work isn't really guaranteed."
"The only reason why I went to Kwik Fit was because they have laser alignment. They don't tell you that if you have parking sensors they cant do the laser alignment because it interfere with the equipment."
"They done my alignment and charged £91 and they also told me that you have done some on vehicle as well that should solve the issue. Went out straight way I facing the same issue."
"The whole exhaust was hanging down even though only the front was replaced."
Value for Money
Pros:
"At only £35 it was also the cheapest MOT I could find."
"We had 4 cross climate tyres fitted which we had ordered online and were a good price."
"The price was a lot lower than what I expected."
"Booked in and paid for an MOT online. Competitive pricing and convenient."
"All in all very good service & a great price too."
"Easy 5 stars. Only garage within 30 miles of Burnley that stocked run flat tyres for my BMW."
"The emailed inspection/ health check report was very informative, never had that before."
Cons:
"Had three tyres fitted no problem but as we were paying we were told by Paul that as they were about to close they hadn't had time to align the wheels and to call in one day this week and they would do it. Called in today for alignment and was charged £50."
"They done my alignment and charged £91 and they also told me that you have done some on vehicle as well that should solve the issue. Went out straight way I facing the same issue."
"Please avoid kiwk fit just waste of money."
"Absolutely shocking highway men. Failed my car on its MOT."
"I didn't appreciate the pressure selling, telling me that all 4 of my tyres needed replacing... it would cost me close to £800."
"I found out latter I could have got the same job £20 cheaper from their main competitor."
"If you want your car coming back filthy and want the poorest customer service go to Burnley Kwik Fit."
Convenience
Pros:
"Thank goodness for Kwikfit being open on a Sunday."
"The job was done fairly quickly, well faster than I expected."
"Within 30 mins of dropping car off I received a phone call to say job was done."
"The tyre was replaced within 15 minutes."
"Work was completed within a couple of hours and I was contacted straight away."
"It was on the ramp within 5 minutes of my arrival and I had a new exhaust ordered, arrived and fitted 50 minutes later."
"Punctured tyre was fixed quickly even though we came in without notice and despite the centre being busy."
Cons:
"There is no booking system, they just tell you to show up whenever 'we’ll do it' fair enough until you show up and there’s 15 people ahead of you and you have to wait a very long time."
"I have appointment at 11.30 but the guys are busy in talking and enjoying Caffe ther start tyer change at 12.10 and they late me on work."
"I had an MOT & service booked and paid online. I got a call to say that they couldn’t do the day I selected."
"Asked to arrive at 8:30am for MOT test at 9:15. Told it would be about an hour but expected a call to say when it was done like all other garages I have used in my 30+ years of motoring, no call."
"Afternoon. I went in burnley kwikfit and got seen by Paul the manager!!!. Come in with a tpms light on. He tried to charge me with premium air which was £60!"
"Don't go for air con re-gassing. Had the car re-gassed last week, the air con lasted 1 day, went back really unhelpful and just gave me a refund."
"No response from you about your poor staff member working on their own. I cannot believe that a company as big as Kwik Fit could not arrange additional staff to cover for whoever wasn't in work."