Address: Pendle St, Blackburn, BB1 1NG, United Kingdom
Phone: +441254277135
Rating: 4.8
based on 161 reviews.
Customer Service
Pros:
"Fantastic customer service from start to finish. No pressure sales, and went above and beyond to provide exactly what I wanted."
"Absolutely spot on after sales service, couldn't ask for more, immediate response and communication."
"All staff involved were very professional and courteous."
"The whole team went above and beyond, which is why I would never go anywhere else! The staff are a real credit to Youles."
"Very good service, everything about our new scooter was explained, papers were ready for us, nothing was too much trouble."
"Fantastic service from the first phone call to the demo ride then the purchase of a new bike, this is how it should be done."
"Great service. Very knowledgeable people who obviously are passionate about what it is they do."
Cons:
"I thought the service cost was expensive for oil, filter, condition report, and health check."
"Had a bit of a moan earlier in the year about the cost of a diagnostic on my Bonneville being over £60."
"However the way that this breakdown was handled by Youles was from my point of view as a new customer very disappointing considering that I had just bought/collected the bike a week before."
"So in summary, whilst the staff are nice, I am unable to recommend Youles Blackburn due to safety reasons."
"Unpleasant experience! Found a used bike advertised on their website and got in touch. Assured by them that it is a low mileage spotless bike I secured it with a deposit. When ready to travel from London to pick it up I was told there is a mechanical problem with the bike and they want to fix it before they sell it to me."
"Terrible dealership bought a Speed master was the biggest mistake ever bike would not tick over never even tried to fix it on the service after I had told them just terrible never again would I buy from Youles."
"Wouldn't recommend I recently bought aprillia sr gt sport 125cc it's due a service at 600 miles phone Youles Blackburn 7 days ago got quote of £195 called today got quoted £295 so phoned Manchester branch they quoted me £186 for the first time I was going to be using Youles think it's shocking to be given 3 different prices in 7 days won't be using yous."
Showroom Experience
Pros:
"Plus you can kill time checking out the showroom full of cool bikes."
"Always a warm welcome at team Youles have a nice selection of New and Used bikes, Not forgetting the helmet and clothes range bit pricy on some things but as a whole free coffee and great staff that go above and beyond."
"Great showroom and bikes to browse. Free coffee and soft drinks available. Plenty of free parking."
"As soon as you walk in your made to feel welcome all the staff are helpful patient understanding and professional."
"All the while they're fantastic to chat with, extremely knowledgeable about bikes in general regardless of make and model, and have a great showroom full of fun toys!"
"I was made to feel very welcome to browse without any pressure to buy anything, free coffee on tap, very friendly staff especially Andy and Stan."
"Nice dealership facility with attached workshop and upstairs waiting room, fantastic selection of bikes, new ones mainly Triumph, but great array of 2nd hand bikes too."
Cons:
"Bought a used Tiger 955 off these. Nothing but problems, needed a complete brake overhaul immediately after the so-called warranty expired, fuel line broke, unfriendly woman behind the service counter, extortionate prices."
"When I got there the bike wasn't at all what advertised and expected: had a lot of corrosion on it and some ugly scratch marks on the plastics."
"I went to Youles Motorcycles this morning and at the parts department I was reminded how some people should just not work in customer services."
"Too bad I wasted a whole day for that and lost over £250 in the process."
"I had done approx. 20 miles so maybe used half a gallon, a row then ensued over half a gallon of petrol so eventually I gave them five pounds which they initially refused to accept saying it would not fit in to their system!"
"Took my bike in for servicing, got tangled up in the paperwork!"
"In my earlier review I gave Youles a 1 star. This was due mainly at the time because of the way which I felt I was being dealt with."
Product Quality
Pros:
"My bike was in absolute showroom and I could not have been happier."
"Got a great deal on a CB 500x 15 plate, with lots of extras and the peace of mind knowing it was properly checked and serviced."
"Genuinely excellent service, recently bought a Shoei."
"Just had my Tiger 800 serviced what a brilliant job they made of it excellent work thanks to service staff."
"The previous owner must have been a real enthusiast as it had lots of money spent on it with all the right bits replaced, exhaust, seat, front and rear suspension and many other extras fitted."
"It was in immaculate condition and I couldn't be happier."
"By the way the bike is better than I thought. An awesome piece of machinery that is delivering beyond my expectations."