Address: 302 Sealand Rd, Chester, CH1 4LQ, United Kingdom
Phone: +441244390009
Rating: 4.5
based on 476 reviews.
Customer Service
Pros:
"Neil at Lookers was great at all times of the process of purchasing a car and made everything easy, communication was on point and explained everything I needed to know."
"John who assisted us was excellent in his customer service, professional throughout."
"Neil Morris was my car sales person, he was brilliant, he made me feel safe and secure when buying my new car."
"Drew went above and beyond to help me sort my car purchase. Friendly, honest and approachable."
"Neil Morris was absolutely fantastic. Talked me through the whole process start to finish."
"Donna was absolutely amazing. Friendly, helpful and genuine."
"Neil Morris was charming, professional, attentive and hugely helpful."
Cons:
"The gentlemen who I dealt with originally was unable to be in for my collection."
"The vehicle had yet again not been valeted or cleaned in anyway."
"Courtesy car didn’t even have enough petrol in to get me home."
"The whole process was unorganised and unprofessional from start to finish."
"I have had issues with my car since august... I had awful communication, had to chase it up multiple times."
"Worst experience ever! I had an appointment for 10 am got to the service desk by 10 to 10 and nobody seemed to be bothered to take my car in."
"I've got to the service desk at 16:45 the car was not ready! I had to wait over 90 minutes until I've got the car."
Car Purchase & Part Exchange
Pros:
"The whole experience of buying and part exchanging our car was made so easy and stress free."
"The transition from old Motability car to new was seamless."
"The dealership gave us a great part exchange deal, and we were able to collect our new car within a matter of days."
"Very pleased with the way that John handled my purchase of a used Qashqai."
"Very happy with the service we received when purchasing our new Vehicle, Neil made sure myself, partner and our new born were looked after throughout the transaction which went very smoothly."
"Neil has been very helpful! He has been very good at communicating and managing expectations and making sure I get the best deal for my car when part exchanging."
"The turnaround from order to handover was FABULOUS."
Cons:
"The valeting of the car was poor and the tire inflation kit holder was missing."
"After countless emails and phone calls the garage still have not paid for the scratches to be buffed out as agreed originally when we first viewed the car."
"When we arrived the vehicle was not as advertised at all. It had not been cleaned or valeted in any way and had a large nail in one of the tyres."
"Car clean was pretty basic and there was lots of bits missed which was a shame."
"Especially dirty mark on the roof lining and not cleaned around door."
"This was the first time we have purchased a used car from here and it’s definitely the last it’s by far the worst car franchise company I’ve ever dealt with."
"Whilst under warranty reported issues with our Nissan Navara, one of the issues we had it checked twice, apparently there were no problems with the vehicle."
Staff & Sales Representatives
Pros:
"Michelle Brown was extremely helpful on a difficult day with power cuts at the workshop and snowy driving conditions."
"Neil Morris was the sales representative who helped us. Really down to earth, explained everything clearly."
"Donna... was excellent…friendly, knowledgeable and zero pressure."
"Just bought a Seat Ibiza from Lookers with the help of Kashmir Singh. The whole experience was amazing."
"Jay Bates and Donna Atkinson both helped me today."
"We were seen through the process of buying a new car by Michael Mason at Lookers Chester. He was excellent, extremely pleasant and friendly explaining everything to us at each stage in the proceedings."
"Mark Jones was really helpful & professional from start to finish."
Cons:
"I do have to say though that the other staff around lookers nissan looked very miserable like they didn't want to be there!"
"One of the sales guys let the team down, because they are a bit too full of themselves and are more worried about how they look rather than customer service."
"None of the staff members seems to care about their customers! Do not service your car at this dealer if you value your time and money!"
"Arrived on time the salesman was busy initially kept waiting."
"I believe the company is highly and unnecessarily sensitive about Covid."
"Overall the service was poor from the salesman and the management team and for this reason we will not be returning and would not recommend."
"It took over 40 minutes to hand my keys to the service admin!"