Kwik Fit - Bristol - Fishponds Road Reviews Summary

Customer Service

Pros:

• "Really friendly and helpful staff."
• "Friendly and helpful staff that don't talk down to you if you know nothing about cars."
• "Had some wonderful help from one of the workers here today, Chris. Superb service, excellent customer support."
• "Dan & team were super helpful and friendly."
• "The gentleman working there were very accommodating, even though they were fully booked, they took the time out to fix my tire."
• "Very happy with their customer service."
• "Staff very friendly and helpful and the price was brilliant."

Cons:

• "This must be the worst garage I’ve ever had the displeasure of going to the staff are so unhelpful it make my blood boil."
• "Booked in over a month ago for a full service -or so I thought-actually went it in and booked it over the counter-went to drop the car off this morning and was told it wasn't booked in at all -very shoddy service-the first and last time I shall be using this particular garage."
• "Prices are high in comparison to others and I object to handing over address details as an obligation."
• "Had an experience of miscommunication with a staff member that resulted in me feeling ripped off."
• "Over heard staff slating other members of staff. Not very professional."
• "I was met with aggressive and rude behavior by the staff member on reception."
• "Manger and his assistant lerch unhelpful and rude…. Awful service!"

Efficiency and Timeliness

Pros:

• "Our tyre blew whilst on the M4 on the way to Cardiff for a six nations rugby game... Mike took personal charge, changing our tyre with speed, efficiency and a friendly manner."
• "Really great service, friendly, professional & helpful. This is the 2nd MOT I’ve had & both went through without issues, passed to take away in just over an hour."
• "I was half an hour early but this was no issue and he immediately started attending to my car."
• "Quick and efficient! Fantastic work!"
• "They were exceptionally busy but managed to turn round a new tyre in 15 minutes!"
• "Took car in for tyre replacement and was done swiftly which was most appreciated."
• "The battery was replaced quickly and efficiently."

Cons:

• "Never ever heard of an MOT being abandoned before without a refund."
• "I took my car for 2 tyres. Opted for budget tyres at £50 per tyre. Took an hour an half to fit them which I feel is very slow!"
• "I ordered 2 new tires to be changed with mobile fitting... I’ve been waiting for 5 Hours nearly and can’t get hold of anyone or had any communication from Kwik Ft."
• "On my arrival in was told by the Manager that the tyre had not arrived and that they had problems with deliveries."
• "Definitely not 'kwik'. Very poor customer service."
• "I was running a few minutes late for my appointment due to unexpected traffic, but within that short timeframe, they cancelled my pre paid MOT and gave my slot to someone else."
• "Booked in online for a brake check and when I turned up was told that I wasn’t on the system and the brake man wasn’t even in!"

Quality of Work

Pros:

• "Have used this garage for several cars, servicing and MOT's as well as tyres and fittings."
• "Dan was absolutely brilliant!!! Had a problem with my exhaust and tyres which he immediately found and repaired after other garages having problems!"
• "I had a breakdown with my 2004 BMW 120d, and have taken my car here... They almost rebuilt the half front of the car, and for that money it doesn't seem too much now."
• "Dan was brilliant. Brought my car in as it had a nail in the tyre, thorough service was performed on all 4 tyres with an in-depth explanation of what the issues were."
• "MOT was done quickly and they adjusted my light which caused an initial fail free of charge."
• "Advised me I needed a new back box, had ordered straight away which arrived within an hour & fitted straight away."
• "The work was completed in reasonable time."

Cons:

• "Don’t advertise things on your website if you don’t intend to adhere to them."
• "The technician kept calling during the day saying things had gone wrong but explaining very quickly and in a complicated way what had gone wrong."
• "They changed my locking wheel nuts to new ones but despite my alloys being black they changed them to silver, which has ruined the look of the wheels…"
• "I was happy with the fitting of my new tyre set. At home in closer inspection I realized that there is a large circular scratch around the entire wheel on the rear right!"
• "Failed me on MOT with dangerous fault and said that they won't fix it as they don't have time."
• "I feel that Kwik Fit lied to me. They told me that I needed a new exhaust downpipe but they could not do it as my van was too old & they could not get the parts."
• "They punctured my tyre when my car was in for a week having new o-rings fitted then charged me for the puncture repair."

Communication

Pros:

• "He called back like he said he would -they would repair it if they could and also quoted for tyres just in case."
• "The guy I spoke with was really friendly and I really appreciate them sorting me out when they were already so busy."
• "Thank you for going the extra mile Mike and saving my New Year plans!"
• "The staff there were extremely nice and helpful."
• "Thank you Mike! Brilliant brake check on my van and by some miracle my brakes now work."
• "Ryan & Conner are great friendly staff who had my car in and repaired within the hour."
• "The Manager was so helpful. I offered to pay for the pressures to be checked and topped up but he wouldn’t take any payment!"

Cons:

• "How come they can not provide the quotation for a simple brake pads change while others do?"
• "Did say they would call me when it was finished which they didn’t."
• "Then they said 'We'll phone you'. After 3 hours we went back in... they were still dealing with it as the car was still on the ramp."
• "I tried ringing several times to confirm they had my tyre and that they would be able to fit my tyre on time. I either got no reply or they hung up."
• "Booked online only to be told when I turned up on Monday 26th that they had no record of the appointment."
• "Dropped car off at 8.45 am for brake inspection and after over 5 hours was still not informed of work needed and cost."
• "Phoned day before. They said to drop it off next day. Dropped the car off at 9am and walked 1.5m home Went to pick up at 3.30pm (later than arranged) and no one had looked at it."