Address: 1 Tan House Ln, Widnes, WA8 0RZ, United Kingdom
Phone: +441513523683
Rating: 4.8
based on 158 reviews.
Customer Service
Pros:
"Professional, honest and friendly service, with no pressure and no salesman tactics."
"Exceptional service offered from Peter Scott Cars."
"Really polite and courteous. Initial communication was good."
"Highly recommend Peter scott cars...very friendly and helpful, communication was spot on."
"The staff was super friendly and helpful."
"This family firm upheld every promise they made - in the middle of lockdown they brought me a sanitised car."
"Fantastic buying experience, brought a car as a gift and Rob managed to hold the vehicle for us and deliver to a closer requested date."
"The service has been absolutely amazing from the start. A great family run business."
Cons:
"Terrible customer service experience don't use usual promise you the world then get abusive when you ask for the car to be fixed under warranty."
"Ignores emails. They don’t have a dispute resolution service in place."
"Would never buy a car again from here ever!!! The car broke down twice within the warranty period, i asked for an extension to the warranty as a good will gesture, it was refused."
"DO NOT BUY ANY VEHICLE FROM THIS DEALER. MR ROBERT SCOTT THE OWNER IS LIAR AND PUTS DONALD TRUMP, ARTHUR DALEY AND DEL BOY TO SHAME!!"
Delivery and After-sales Service
Pros:
"Thank you rob and the team delivering my new car to Bournemouth."
"Follow up communication was great. Car was delivered to my property as agreed."
"They even transported my new car to my home address free of charge."
"I put a deposit down to hold a Mazda but after test driving it decided it wasn’t for me. They refunded the deposit immediately in full, no fees."
"Bought a car from Peter Scott cars and totally satisfied with the whole experience. Great car at a very good price and the service was first class."
"I had a great experience with Peter Scott cars. Rob was so helpful and not pressuring at all, helped me to sell my car and buy my dream car."
"Bought a Citroen ds3 remotely from Peter Scott cars...Im very happy with my new car and would highly recommend this family run business to anyone."
"I have had a great experience with Peter Scott Cars twice now. I have sold two cars with them and both times they have given a fair price and excellent service."
Cons:
"Garage had arranged to deliver the car and was fully transparent that my car had a starting issue. Disgusted with the way we were treated up there and no costs were covered at all so a waste of my time and money."
"Upon delivery of my car I discovered the modified exhaust fitted to the car was too loud and borderline illegal!"
"I contacted Peter Scott Cars, but was told the exhaust was what I supposedly agreed to when I signed to say the car was okay upon delivery."
"My car developed a major engine fault within 7 days blowing out black smoke. Returned it under distance selling."
"Disgusting 🫣 to deal with owe me money for diesel ⛽️ and called police on me haha police said I was right to hold keys 🔑 but I felt sorry for the boy collecting the car stay well clear of this mob please."
"I bought a Mercedes B class from these guys, living 290 miles away I was worried about buying from a far but from the moment I spoke to Rob, Ingrid and other team members I felt relaxed and well informed."
"From our first visit to collecting our new car we found Peter Scott cars to be very professional. We couldn't fault the car that viewed and found the team to be both friendly and knowledgeable."
"Would like to thank all involved at peter Scott cars for making my 1st car purchase such an easy and pleasurable experience really efficient and very friendly family."
Pricing and Finance
Pros:
"The online price was substantially more than anywhere else we'd tried."
"Their after sale service has also been very good and the car comes with complimentary breakdown cover for 12 months."
"The speed of delivery was truly amazing and I have already recommended Peter Scott cars to my family and friends."
"From the initial enquiry...I had my new car delivered to me by 05/08/2023."
"I highly recommend Peter Scott Cars for their exceptional professionalism."
"Exceptional service offered from Peter Scott Cars. From my initial enquiry on 03/08/2023 after reviewing one of the video tours online, I had my new car delivered to me by 05/08/2023."
"Our outstanding finance was cleared there and then and we had a tidy profit from the equity too, paid immediately to our bank account."
"The transaction was so quick and simple once ws had agreed a price for my AudiQ3.This was better than what the local Audi dealers were offering."
Cons:
"The dealer also advised I would have to pay an excess mileage charge of £5 per mile should I decide to return the car and seeing as I live 250 miles away from the dealer it would of been a lot of money to make the return!"
"They Agreed a full refund would be made as long as I hadn’t removed any parts. They then deducted mileage both ways and from my home address not where they picked the car up from which was nearer."
"They said there was nothing wrong with the car. The man who picked it up smelt the fumes and said they have to put so much stuff on the engine to get them through the emissions test that it knackers up the engine!"
"The dealership declines to do anything stating the 3 months warranty is expired. The warranty is not the worth the paper its written on."
"Also you had lied about the service history, the ad clearly stated and luckily i have got a copy of, ‘all seat main agent history’ now thats when i had asked for clarification if it had full service history and you had replied ‘yes it does’."
"Would never buy a car again from here ever !!! The car broke down twice within the warranty period, i asked for an extension to the warranty as a good will gesture, it was refused."
"I was promised a curtasy car if anything went wrong what a joke."
"Peter Scott Cars I would highly recommend to anyone very helpful great range of quality cars just bought my car from them very pleased with it."