Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff have become my friends. Calton deserves a special mention for his kindness to the customers."
• "Jan and her team are always in hand to give a smile and make the experience a little more enjoyable."
• "Sainsbury's staff are pleasant and helpful some go out of their way to help you and they are always welcoming."
• "Staff were very helpful and knowledgeable about items in the store."
• "The staff and friendly and helpful. I couldn't find an item yesterday and a staff member took me to the item."
• "This store has very helpful staff both Sainsbury’s and Argos staff."
• "Always amazing customer service at this store, staff are approachable & willing to help."

Cons:

• "Sainsbury's employee at kiosk was extremely rude to a customer of asian origin."
• "Terrible customer service today. Only one till open."
• "Unfortunately some of the staff were quite rude when explains this, which led to myself and my mother leaving the store without our shopping."
• "Certain staff very helpful but today I found a male member very lacks in attitudes so not good."
• "Then Customer Service person very rude wouldn't put my Nectar Card through so didn't get my offer points."
• "Staff on the till definitely left my mood worse totally non engaged and uninterested in what they’re doing."
• "The staff and their customer service are an absolute joke."

Store Layout and Accessibility

Pros:

• "Big spacious shop with has an Argos, clothing, kitchen appliances (habitat including), a lot of stationary and of course traditional food, vegetables and fruits."
• "Ample parking, flat allowing easy access to disabled and to wheelchair users."
• "This Sainbury's has a pharmacy and small Argos concession store. Good signposting, easy to navigate around."
• "Spacious easy access to products friendly staff."
• "Ample parking spaces to accommodate all needs."
• "It's big and it's organised and the staff are really helpful."
• "Fantastic layout of the shop. Everything under one roof from groceries, meat/hot food/deli counter, newspapers/magazines/lottery counter, home wares and clothing."

Cons:

• "Sadly the condition of this store is going downhill."
• "The store has ZERO Internet access so no good if you're trying to keep any eye out for any offers on your shop App."
• "Store has empty shelves and lots of nearly out of date produce, so be careful when you pick something up that it’s not out of date."
• "Got rid of pharmacy for some strange reason. Got Specsavers in instead."
• "I voted this place down because they have overdone it with the automated check outs."
• "The toilets have always been dirty, in poor state."
• "Very tired and worn - looks like a mess from outside and inside."

Product Availability and Quality

Pros:

• "It has an excellent range of your normal supermarket fayre."
• "Great options, wide varieties. Absolutely love their bakery."
• "They stock everything you would expect to find in a supermarket including catering for: vegans, vegetarians and gluten free diets."
• "Relatively cheap for the most part, large selection of food, clothing & household products."
• "Lovely selection of homewares, bought some cushions and throws. Excellent quality and value for money."
• "They have items that are hard to find elsewhere; the variety of grocery and availability of items is impressive."
• "they have a great range of Microwave Meals, and a good range of produce."

Cons:

• "Last time I went I got the tomato and basil soup. So bad I left the whole lot after 2 mouthfuls and just ate the roll."
• "Used the argos here to buy a microwave... got it home and could not believe it if had been used and there was food stuck to the inside of the door."
• "PATHETIC SERVICE!! Now I am stuck with a phone that doesn't work."
• "I had three coupons I wanted to use but I could only find one of the relevant products in stock."
• "Quite a few shelves were disappointingly completely empty."
• "Not much stock on shelves. Not much in kitchen wear for choices. Not much in for boxed games for kids."
• "I was very disappointed in the lack of basic items not on the shelves no white onions no baby gem lettuce."