Kwik Fit - Amersham Reviews Summary

Customer Service

Pros:

• "They listened to me carefully when I explained the issue."
• "The teams attitude was spot on, shout out to Tyler who did the work on the car and made sure everything was as expected."
• "Connor was polite, professional and explained everything that was carried out."
• "All the members of KwikFit staff I have met have been incredibly knowledgeable, helpful, sympathetic and understanding."
• "Marcus listened and that's all I needed right then."
• "Very courteous staff."
• "Very friendly and professional staff."

Cons:

• "Sadly he did what looks like a normally excellent place a big disservice, as I'll never use or recommend again."
• "I had some specific queries on a noise coming from my wheels which I asked to the person who carried out the MOT. The response was very casual - they didn't bother checking / inspecting."
• "There was an observation put on the MOT certificate related to Front break disc lipping - the obervation was not discussed with me, I don't know what that means and consequently can't figure out what is the impact."
• "Customer service needs improvement please!"
• "It felt there was only 1 guy working as 1 guy was more interested in standing around having a fag and was on his phone."

Efficiency and Pricing

Pros:

• "Very reasonably priced."
• "Fitting took less than 30 minutes."
• "They pulled the car in right away and 20mins later I’m on my way with a full repair."
• "I was back on the road and on my way in less than half an hour."
• "Within 20 mins the tyre had been repaired and I was on my way to buy a lottery ticket (punctures are rarely repairable!!)."
• "Came in without a booking and he managed to get my tyres changed same day. All done within the hour."
• "Instead of a brand new tyre costing £150, they repaired it for £25!"

Cons:

• "booked my car in for 10am i was told it would take 1 hour to have 2 tyres changed but but took over 1 hour 30 minutes."

Professionalism and Expertise

Pros:

• "The team took great care of the car and even let me check the wheel on the balancer for signs of buckling."
• "They went out of their way to identify the fault, source the parts (genuine BMW parts needed), and to fix the fault within 48 hours."
• "They diagnosed the issue as corroded alloy rim. They fixed quickly by rubbing down rim and refitting the tyre."
• "Kwik Fit Amersham diagnosed the issue within minutes of arrival, showed me the issue (a large nail) and fixed it within 15 minutes."
• "They were able to replace my tyre valves quickly and at a great price solving the problem."
• "They explained everything, gave very useful info., and having decided to do the necessary a day later it was all done and it's back on the road."
• "At every stage they provided clear information on any remediations required, why they were needed as well as the associated costs."

Cons:

• "I was very impressed by the courteous and efficient service I received from Martin, who repaired my tyre."