Address: 34 John William St, Huddersfield, HD1 1BG, United Kingdom
Phone: +441484535538
Rating: 4.4
based on 170 reviews.
Customer Service
Pros:
"We were served by Ayesha who was lovely, sweet and friendly."
"Excellent service from Alana today. She was super helpful and made the visit super lovely."
"The staff were really polite and the desserts and drinks were extremely yummy."
"Great and friendly service from Alanna."
"Hasan, a member of staff working at Heavenly Desserts gave myself and my friend great service today."
"My wife and I always go there and Ajbina Iqbal always greets us and serve us with very much love."
"Fantastic choice of desserts. Great service. Staff are so helpful at this branch."
"I was impressed by their delicious desserts and exceptional customer service."
Cons:
"Waitress didn’t confirm the order and we didn’t thought to check either."
"Good dessert items but really dirty and smelly customer toilet."
"The only downside was that we had to wait a lot to get our order."
"Everything was okay other than strawberries, tasted very old and mushy."
"The cheesecake was not set properly, too soft and gooey."
"However a man served us who we suspected to be new - he was slightly unprofessional."
"Rude and lazy staff, dishonestly charged twice."
"Had to wait a lot to get our order, which was half full."
Food Quality
Pros:
"Had Tapas desserts that was 10/10, recommended the iced latte which was better than my usual starbucks."
"We had a short wait of 10mins but it was during ramadan and like us people had come to get a dessert after opening their fasts."
"My friend really enjoyed the presentation and taste of the spanish iced latte."
"5 stars wasn’t enough for this place super clean and tidy and amazing desserts!"
"The desserts came and were scrummy!!"
"The food arrived quickly and tasted amazing. The crepes were fresh and the milkshakes had amazing presentation."
"The cheesecake was not set properly, too soft and gooey, the milk cake was lovely and the chocolate fudge was OK."
"The quality of the desserts here are something else."
Cons:
"The chair was a little dirty when arrived (with crumbs)."
"The new heavenly dessert app doesn’t really work so unsure why they would bother marketing that."
"First time ordering from here, Food arrived nicely packed, presented. The ice tubs could do with labels of flavour on them."
"Waffle came with hair sticking out of top."
"Both my friends ordered something and it took 15 minutes longer than mine."
"Everything was okay other than strawberries, tasted very old and mushy."
"The cheesecake was not set properly, too soft and gooey."
"We ordered a “I’ll have what she’s having waffle” and it was 10/10."
Ambience and Decor
Pros:
"The whole place is spotless even the bathrooms. Would definitely recommend 👌"
"First time visitors and we'll return. Great decor, very pleasant and warm staff."
"The setting in the store is also appealing and feels so upmarket."
"This establishment is well named, the food service and decor are delicious, warm, welcoming and clean."
"Recently visited Heavenly desserts and was pleasantly surprised."
"The atmosphere was really cheerful. highly recommend it!!"
"The desserts are absolutely beautiful and I would highly recommend a visit to this branch."
"The environment is really good with reasonable price for such a good food and atmosphere."
Cons:
"The new heavenly dessert app doesn’t really work so unsure why they would bother marketing that."
"Good dessert items but really dirty and smelly customer toilet."
"There was three women and one guy who was the manager. There was a slender girl with long wavy hair who stood behind the counter we didn’t have much interaction."
"Terrible service! Went today- (21.09.19) at 4.15pm. Wasn't shown to a table we just seated ourselves."
"Poor service arrived today was given the smallest table for 5 asked to swap tables."
"We went for dessert as a treat for our kids but service was really slow- everything arrived at different times."
"Nice place, fresh and modern look. Walked in looked at the desserts was not pleased the what they had on display."
"Went as a birthday treat. When we went in 3 tables were occupied making 8 customers in total. We were shown to a table."
Value for Money
Pros:
"Took my savings out of my account expecting to be charged outrageous prices, but was pleasantly surprised to find the everything was reasonably priced."
"You can pass by this place without mouth-watering. The hardest part of the visit us to actually choose what you want to eat."
"The prices are a bit high, but the quality is worth it!"
"This has become a favourite weekly treat which I've recommended to friends and I'd highly recommend to anyone with a sweet tooth."
"Friendly service with a smile always when served by Aisha."
"Great service from all the staff. Everything we ordered was absolutely delicious."
"Excellent customer service and the desserts were on point."
"I went to the Huddersfield Branch and was served by Elay. Elay was the most professional waiter I have ever seen."
Cons:
"I am extremely shocked that I was charged £5.95 for 3 items of Baklava."
"Lovely place. Some people might find it quite pricey for what you get."
"Very overpriced, went late at night staff are too young and could clearly tell their shift had taken a toll on them."
"I ordered on uber and I got a Sundae for £7 and the cup was half full everything else was fine."
"Ordered for a delivery from just eat, delivery time was fantastic, came in fifteen minutes."
"Very high-end deco with nice staff. The desserts are well prepared and their outlook always allure the tongue of nice food eaters."
"This place’s portion sizes are getting smaller and the quality is really not there for the price."
"Nice looking place, but food of very poor quality. Ordered a cheesecake, was very soggy and partially defrosted."