Address: 5 High St, Colchester, CO1 1DA, United Kingdom
Phone: +441206919309
Rating: 4.3
based on 194 reviews.
Menu Variety
Pros:
"Absolutely delicious desserts. Mouth watering tastes. A great variety of choice on the menu at fair prices."
"So many tasty treats to choose from, and all presented really elegantly."
"Wide choice of different deserts/ teas."
"The menu is a delightful blend of classic and innovative desserts."
"The menu wasn't as pricey as I thought it would be & the ambience was nice."
"The food and drinks were both so good. Looked amazing but also tasted amazing... we shared everything so tried 4 different things."
"The cookie dough and the mochi balls was absolutely delicious."
"The menu is great and has lots of choice and caters to most allergies."
Cons:
"One of the new menu items on the vegan menu has meringue. That’s made from egg?? So it wouldn’t be vegan."
"Although the menu is wonderful and the desserts are lovely, the service here sucks."
"Menu wasn't as great, missing a lot of items."
"The menu is impressive, unfortunately not everything was available."
"When we arrived (4 hours before closing), we were abruptly told 'we are cash only tonight' and of 6-8 things they didn't have."
"Waited over 20 minutes for them to take our order, had to go up to the counter to ask them to serve us, only to finally be told they didn't have waffles."
"Waited for about 15 minutes for someone to take our order and then another 35 minutes for the desserts to arrive. The desserts were tasty but the bad service has totally put us off going again."
"The menu is way too overpriced."
Customer Service
Pros:
"Staff were welcoming and friendly."
"As a wheelchair user, the venue was easily accessible. Great, friendly service as well."
"A truly Heavenly Desserts coffee shop, the staff were polite, welcoming, and attentive."
"The staff were awesome, friendly, welcoming, and knowledgeable."
"Thankyou to the waiter serving us he was amazing!!"
"Staff are friendly and I have had recommendations that I would fully approve of."
"The staff are so incredibly friendly, bombastic, and very very helpful with helping an indecisive group of sixth formers choose their desserts."
"Fantastic service from the staff member today.. she is a 19 year old if that helps.."
Cons:
"Waited 10 minutes to be asked what we would like, all staff can be seen with McDonald bags, all of the tables haven’t been cleaned up."
"Waited over 20 minutes for them to take our order, had to go up to the counter to ask them to serve us, only to finally be told they didn't have waffles."
"The waitress was clearly overwhelmed but we were completely ignored (despite politely trying to get their attention). Not sure if understaffed or poorly managed."
"Having to wait an hour for a waffle and not even recieving my drink before I was ready to leave was not the experience I was expecting."
"We waited around 15 minutes to have our order taken and asked twice to order. We eventually gave up waiting and left without ordering."
"Staff were rude and unfriendly, the moody looking woman behind the counter was also arguing loudly with a delivery driver."
"We had to ask to be served. We got our desserts and waited 10 minutes for the drinks which we also had to ask for before they actually came."
"We waited and hour and 20 mins for our food to be wrong, dry and disgusting but was still asked to pay the full bill when we said we wasn’t happy with that."
Food Quality
Pros:
"The saffron latte was absolutely amazing, very difficult to choose from the wide variety of desserts."
"The mango creme milkshake was delicious. The saffron milk cake was out of this world, very light."
"Waffles are really tasty, good that they do gluten-free option."
"The Salted Caramel dip was amazing."
"The food here is absolute bliss. If you are looking for something sweet there is nowhere better to go than heavenly desserts."
"The desserts we chose were so good and mouth watering."
"The food and drinks were both so good. Looked amazing but also tasted amazing... we shared everything so tried 4 different things."
"Heavenly Desserts is upheld by their workforce."
Cons:
"The desserts have been nice, however, both times I have been recently, they have not had the dessert I want to order."
"My cheesecake arrived and it was frozen on the inside and it was disgusting, didn’t taste like cheesecake at all."
"Not impressed with the white chocolate cookie dough at all. Tasted entirely of chemicals."
"Cookie dough was tiny for £8. Was meant to be 15% off two hot drinks which wasn't applied."
"Ordered 2 cookie milkshakes and a Nutella and strawberries waffle, received 2 sundaes and an Oreo waffle."
"The turnover of staff seems to be high as well lately. We visit a lot and this wasn’t a great experience at all."
"Terrible service, order took 2 hours to arrive, unable to contact via telephone constantly engaged, food finally arrived WRONG and incomplete."
"We ordered shakes and dessert and they never delivered the straws and the ice cream which I ordered."
Ambiance and Cleanliness
Pros:
"Lovely desserts and ambience. We were served by Alex, who was very attentive and helpful."
"Clean and tidy place."
"First time to eat at Heavenly desserts and it was great! The place smells lovely and the staff we're all very nice."
"Truly wonderful desserts. From silky milkshakes to crofles (croissant waffles). Premises are brightly lit and comfortable if a bit loud."
"What a really nice restaurant, light and airy, comfortable seating with plenty of room."
"Visited on a Sunday .1st no card payments where being taken. No sign on door to tell you."
"Clean and shiny, atmosphere was nice and the staff were impeccably polite."
"The staff are so incredibly friendly, bombastic, and very very helpful with helping an indecisive group of sixth formers choose their desserts."
Cons:
"Waited 10 minutes to be asked what we would like, all staff can be seen with McDonald bags, all of the tables haven’t been cleaned up and staff are just sitting around with no sense of urgency."
"Service very hap hazard. May be on that day we was just unlucky?"
"Service was shocking all though felt very sorry for the waitress as she was the only one working all though she had more dessert down her than I had on my plate, the floors was filthy along with cutlery and glass wear."
"Waited and hour and 20 mins for our food to be wrong, dry and disgusting but was still asked to pay the full bill when we said we wasn’t happy with that."
"We ordered takeaway on the 28th of February. ➖It was nice but a bit too expensive for how average it is."
"Waited 10 minutes for waiter to take my coffee order, watched it sitting on the counter for a further 5 mins while staff chatted amongst themselves before realising it was there."
"Cookie dough was tiny for £8. Was meant to be 15% off two hot drinks which wasn't applied. When I queried it, the waiter didn't even know anything about it even though its advertised on all the tables!"
"We waited around 15 minutes to have our order taken and asked twice to order. We eventually gave up waiting and left without ordering."