Heavenly Desserts Leeds Reviews Summary

Food Quality

Pros:

• "The pistachio and rose milk cake was delicious and the crepe was okay albeit cold."
• "The best dessert place in Leeds. The variety of waffles, croffles and cookie dough being the main desserts."
• "The ice cream and cookie dough was gorgeous here, I would definitely recommend hazelnuts fans to get the hazelnut supreme ice cream!"
• "The desserts were devine, I got the Fudge Journey chocolate cake and it was to die for."
• "The food was really yummy and the service was fantastic!"
• "Best dessert place in Leeds! Professional & amazing staff making every customer their priority with their great service."
• "I am a regular customer here. The place is very nice and food serve by all staff is making very nice and perfect."
• "It is a place you will come again and again that’s how much delicious the deserts are, I freaking loved the waffle."

Cons:

• "A bit underwhelming unfortunately. After waiting for quite a while, we were presented with, essentially, a small cylinder of sugar."
• "Ordered some drinks a waffle. The waffle could have been crisper and the coke drink as semi warm, could have been colder."
• "Ordered a takeaway brownie and a waffle. Both costed over £7. The photo shows the difference in quantity - how's that ever fair?"
• "Came for some dessert yesterday evening with some friends, I got a cookie dough which was very over cooked."
• "Was actually disgusting! Came in there to have a waffle and it was burnt."
• "Just had a ice cream delivered from this place never again. I couldn't eat it was that frozen."
• "Very disappointed over hyped place I ordered on deliveroo Belgian waffle was like stone."
• "Ordered via Deliveroo- complete incorrect order arrived- ordered vanilla cheesecake and white chocolate cookie dough and chocolate fudge cake and custard arrived instead."

Service

Pros:

• "Ended up popping in to the Leeds branch, was greeted by a lovely lady, who took us to our table straight away."
• "The service was quick. We arrived at around 8:15PM on a weekday and the place was quite packed, but we still managed to find a table."
• "The staff were friendly and very helpful. The service was really good."
• "The staff were fantastic; I could see their smiles even underneath their masks!"
• "Brilliant, the menu book is amazing. Brought my grandson in today after riding lesson, he totally loved it."
• "The desserts and the staff here are truly amazing! I brought my class of 27 eleven year olds in today for a post-SATs treat."
• "Came down to have some wonderful waffles last week. Brilliant service and delicious food."
• "Had a amazing time at heavenly in Leeds today, thanks to the great customer service of Shoaib."

Cons:

• "Staff have no customer service experience. Waited to be served even though it was empty and waiters were to busy chatting away with friends."
• "Service was abysmal. We were only ones in and no one came to get order another table arrived and their order was taken first."
• "Very BAD CUSTOMER SERVICE! Placed an order through Deliveroo for an American style waffle and it was completely undercooked and mushy."
• "Food is amazing, the staff is not very hospitable. One waiter(waitress) seemed rude when asked for a table by the window."
• "We ordered at 8.30pm and desserts didn't start to arrive till 10pm, 1 and a half hours later."
• "The staff would speak to each other in their own languages when asked a question which I felt was very rude."
• "We waited long, they were too busy preparing the Uber deliveries never mind the seating customers."
• "Service - 5* fast and pleasant. Atmosphere-3* The seating we where provided we did not like it."

Packaging and Delivery

Pros:

• "It came really well packaged. We had the “Treats for Two Bundle” and the Mojitos were carefully wrapped up."
• "I am blown away by how delicious and incredible these desserts were. It came so carefully packed and wrapped up with no damage or spillage."
• "Ordered a couple of milkshakes for delivery from here for the first time today and they were really lovely."
• "Best place for a sweet dessert. I first started to order online without knowing the actual place and the delivery service were excellent."

Cons:

• "we like desserts from this place but, we ordered at home and we received the package like this. so, Packing issues are there."
• "Ordered via Deliveroo- complete incorrect order arrived- ordered vanilla cheesecake and white chocolate cookie dough and chocolate fudge cake and custard arrived instead."
• "Ordered online using deliveroo and was severely disappointed. The white chocolate and raspberry cookie dough was overcooked."
• "Just had an ice cream delivered from this place never again. I couldn't eat it was that frozen it would of broke my teeth."