Heavenly Desserts Blackburn Reviews Summary

Food Quality

Pros:

• "The Vegan waffles we had were amazing to say the least."
• "Both tasted great but look at the diff on the same size plate."
• "Our waitress - Zakiyah - was incredibly attentive and polite. We ordered two different kinds of waffles and an oat milk coffee. It's all incredibly delish!!"
• "The macaroons are the best I've ever had. Brownies were dark chocolate so not so good. Baklava is good, the cookie dough not soo much."
• "The tiramisu dessert was out of this world."
• "The cookie dough is the best I have had. So soft and yum."
• "Best ever place, really clean and hygienic, good staff, busy but good and fast service, perfect place for desert after meal especially."
• "Heavenly desserts is one of the top local dessert restaurant in blackburn town."

Cons:

• "I'm disappointed in the size of the croffel I ordered. It was half the size!! Soo disappointed!"
• "Ordered the dessert 1hr and half ago for home delivery…when it arrived late it was stone cold. I mean it was definitely not edible."
• "The sorbets are just OK, nothing special."
• "The brownies we had contained white chocolate chunks inside when all other heavenly branches don’t. The brownies were very crumbly."
• "The staff had a disgusting attitude. We went to the tills and when we said we wanted to pay separately the lady at the till named Shanza started to pull faces."
• "The cookie dough was way too sweet and we could not eat it at all."
• "Ordered a delivery, 2 desserts for me and the mrs. 15 quid and absolutely dreadful. The cookie dough was rock solid and barely a couple of spoonfuls."
• "The staff were extremely rude! The young lady and the fella with a big beard. Would never go back dont think they know the meaning of customer service."

Customer Service

Pros:

• "Fantastic place to go for some sweet comfort, staff are exceptionally friendly."
• "They've revamped their menu but also kept some of their iconic Desserts. Cannot fault the customer service."
• "First time coming to a heavenly desserts. What I can say is from the service to the food I received was excellent."
• "fab service by hajra and zakiyah they made us feel really welcome and had excellent customer service skills."
• "Had a big craving for a waffle tonight and Heavenly Desserts had to be the place to provide it, a big Thankyou to staff member Raheem."
• "We were a group of 7 . Seating arrangement was great. Staff attended us as soon as we walked in. The environment and ambience is excellent."
• "We had a great time, definitely will remember our visit to this fabulous place. The desserts were very well presented and tasted even better than they looked."
• "I have had the best experience here ever, the waitress Raeesah has welcomed me and my friends to a table where she then provided us with Menus'."

Cons:

• "The service and dessert were absolutely outstanding! Despite a group of around 20 people, we managed to secure a table by booking just a couple of hours in advance."
• "Ordered 2 sundaes for delivery, waited over an hour, rung up asked when is my order coming, they said 10-15 minutes 100%. Waited another hour and 10 then rung up again."
• "Service was good, food was nice but a strange hybrid creation of a waffle/croissant not good, strange texture!"
• "If the manager isn’t in then don’t bother coming in. It’s a complete circus without him."
• "Placed order twice and today was third time, I was charged for delivery more then the past two times. When I questioned the guy who took my order he stated manager is saying its this amount."
• "This evening was my first time at Heavenly Desserts, and much to my astonishment I was surprised at the outstanding service given by Raeesah."
• "Tonight we came to heavenly desserts and got served by a lovely young lad Rahim. He has been excellent in service, friendly polite and helpful. Masha Allah ❤️❤️ keep up the good work boy."
• "2nd time at the Blackburn branch and was fantastic again. Waffles was really warm, fresh and tasty. Chocolate Fondant was hot and gooey and even my son's slice of cake was spot on."

Ambiance and Decor

Pros:

• "Lovely desserts. Fresh and tasty. Lovely decor. Will come again."
• "Best dessert spot in blackburn! Always consistent with their presentation and desserts, never failed to impress."
• "Great place to visit. Been here a few times and still want to go back again and again as the new menu is just so tempting and looks delicious."
• "Visited heavenly desserts with my friends and couldn’t leave without leaving a review for Raheem. He was the kindest waiter and his service was impeccable!"
• "We visited Heavenly Desserts for our weekend treat, definitely wins the award for my favourite place for desserts in Blackburn. The staff were well dressed and friendly, service was on point, food and presentation was 10/10!"
• "Elegant and unique decoration. Very warm and friendly staff. We were helped by Raeesah and Rahim."
• "I recently celebrated my baby brother's birthday at heavenly desserts, and it was a truly remarkable experience."
• "I have been meaning to write a review for this restaurant for a while now, I have had the pleasure of visiting this place on many occasions and having a positive and pleasant experience on every visit."

Cons:

• "The experience however was soured by the cashiers inability to split a bill saying the system was down so we asked to cancel the order and reorder everything separately, again he couldn't do that because the system was down."
• "Heavenly is my go to place for desserts.We went last night and had such a pleasant experience.I ordered the lotus waffle and it was delicious and presented very well.Despite it being busy the staff were very attentive and ensured we had everything we needed."
• "If you call yourself 'heavenly' you have to live up to the name. Bought cookie dough. As you can see from the image you get like two and bit tablespoons worth for around £6.50."
• "In my opinion is the only high end well presented dessert joint in Blackburn. Love the look it is classy and cosy love the atmosphere love the customers service and love the choose of desserts to offer."
• "Well I can't say about the food but how dangerous people park right outside is stupid as I've nearly got hurt tonight. And this place clearly won't do anything."
• "I was at Heavenly Desserts with my friend and there was this a very kind server, Yameen. I want to thank him he was very helpful and he was very kind. I definitely recommend going Heavenly Desserts the food is very great, and the servers are very nice and helpful."
• "A fantastic little dessert parlor! Perfect for a date, with the kids or just a little pick me up on your own. With a warm, friendly and welcoming service, a lush environment and a perfect place to relieve the stresses of the day!"
• "Asif and Sufyan really looked after us tonight.Sufyan really pays attention and takes care of you,nothing seems too much and Asif on more than one occasion will seat me as close to a seat I prefer."