Halfords - Bangor Gwynedd Reviews Summary

Customer Service

Pros:

• "The staff member was so helpful and friendly."
• "The technician who fitted my car with new brake lights couldn't have been more helpful."
• "I phoned customer services and the lady I spoke to was extremely helpful."
• "Despite the pouring rain, William went out of his way to replace my driver’s wing mirror."
• "The staff member who fitted the items was also very polite and quick."
• "Great staff went that extra mile to help me find what I needed else where as they didn't sell it in store."
• "Super experience at Halfords, Bangor, warmly greeted and welcomed by all staff."

Cons:

• "Very disappointed with the service I received."
• "Not very good staff in either bike department or on the shop floor."
• "Put a deposit on a bike that I was assured would be there in 7 days. 10 days later still no bike."
• "Before buying a bike... the member of staff rudely criticised the rack trying to get me to agree for them to mount it for a charge."
• "Paid £54.99 for a bulb to be fitted and within five minutes of being fitted bulb blown."
• "Service very poor was in the store over 15 mins and couldn't find anyone to help me with a battery so I left."
• "Had the most awful experience placing an order with Halfords."

Product and Service Quality

Pros:

• "The gas canister and attachment cost a fortune to fill - these are more suited to boats not camping."
• "Efficient fitting of sat nav carried out by knowledgable staff."
• "Exhaust fell off car on A55 so car had to be taken to Bangor. Arrived at midday, they managed to fit the work in on the car the same day."
• "Excellent service, knowledgeable staff - came out to the carpark to see the damage on my car."
• "I'd advise anyone buying children's car seats in the Bangor area to go to Halfords."
• "GRAHAM WAS REALLY FRIENDLY AND VERY THOROUGH DOING MY VEHICLE CHECK."
• "Fantastic service, fitted the wipers recommended for my vehicle but weren't a good fit so removed them and sourced alternative."

Cons:

• "Wanted to buy rear windscreen wiper as a gift for a friend... Would not recommend."
• "It's a while since Ive been to Halfords and I was surprised to see so little stock in a vast store."
• "Just wish that it was possible to print off their e-Receipts in a manner that does not require 3 sheets of A4 paper."
• "Great service but the part was wrong on my golf wrong clips and blades too long."
• "Absoloutely woeful customer service, i was blanked by staff completely while i was waiting for 30 mins."
• "The front brake didn’t work at all."
• "Bike department is dreadful, ignored by disinterested staff."

Staff Attitude and Helpfulness

Pros:

• "The young chap on reception was very pleasant and a credit to Halfords."
• "The young gentleman who served me was very kind, friendly and helpful."
• "Jonathan gave us a fantastic and friendly service."
• "I won't go into any particular details, but I would just like to thank Dave for his outstanding customer service this morning."
• "We found the staff to be friendly, knowledgeable and efficient, and to have a lovely manner with our young children."
• "Just spent over an hour at Halfords Bangor with an extremely helpful and patient Kevin."
• "Thank you so much Louise you were brilliant."

Cons:

• "Staff don’t seem to know what they're doing and look like they don’t want to be there."
• "Staff appear to not want to be there, apart from a couple of them."
• "Staff not consistent in what they say."
• "Car Park not very safe, workers reverse out of garage bays without any care or attention to Pedestrians."
• "Staff at the welcome desk were a little short with me, which made me feel a little more like an inconvenience."
• "I've bought 2 bikes for my kids here and both times have been beset with errors and delays."
• "Went for spray paint for mazda. Catalogue wasn't very extensive so couldn't find correct one."