Address: 123-133, Bridge St, Northampton NN1 1QF, United Kingdom
Phone: +441604633485
Rating: 4.2
based on 199 reviews.
Customer Service
Pros:
"Stephen really helped me and was friendly, polite and sorted me out with a great price.. nothing but praise from me."
"Really lovely bunch of lads very polite and lovely even though they were really busy well done guys."
"Staff extremely helpful and polite & go out of their way to help Motability Customers."
"Steve was really helpful and handled the rush of customers and phone calls - he was calm and friendly."
"Customer Service perfect, Unfortunately i forget the receptionist name, but would like to praise him for his and his team overall service and promptness at getting my vehicle back on the road."
"Lad on reception was friendly and courteous."
"The onsite Reception guys are very friendly and helpful."
Cons:
"I really don't recommend. I have made a booking and when I show up they say they did not have my appointment and there is nothing they could do."
"Shocking customer service. Vehicle booked in at 10am on 10th Jan for brake repairs, dropped vehicle of early and left. Chased kwik fit late afternoon to be advised by member of staff all fixed and ready for collection!! Went to collect vehicle to be told we haven't even looked at it as we have no spare ramps!! No apology, no explanation just arrogant staff!"
"Extremely poor customer service, I am surprised that business is still open."
"The technician was very offhand, he said 'Can't look at it today, don't know when, might not even be tomorrow, look at all these cars we have to do...'"
"The person on reception Steve or Sam I think it was, was so miserable to talk to."
"Although the staff are friendly, their service sucks. Had an MOT booked for 11am and had to wait an extra hour before the car went in. It failed (what a surprise)."
"I feel let down by quick fit as their member of staff was more interested in having his lunch break."
Quality of Work
Pros:
"They made a positive difference to my life, they could have washed their hands and gone home."
"He managed to get the system working again with a new fuse and did not charge me which was extremely kind."
"They informed me I only needed a new valve and didn’t even charge me for it."
"5 star service from (Steven) in the office and the lads in the tyre department where very quick with the job."
"Exceptional service from the whole team getting my car through its MOT test today."
"Superb. I went in due to a noisy exhaust and they assessed I needed replacement parts."
"Great Service from the Kwik Fit team today. Came in with left rear slow puncture on a tyre that had only done 2000 miles. No booking needed. They identified the puncture, fortunately it was repairable, which they did quickly at a very reasonable cost."
Cons:
"They took the brake system apart to inspect it and came back with a quotation for nearly £800 of work, most of which didn't need doing."
"I was in for a brake inspection and told I needed new pads and discs on my front brakes and my back brakes were all ok. However I’ve now failed my MOT on my back brakes."
"Car was given back to me with the 4 wheels looking like the attached."
"Lied about my air con just so they could rip me off for filling it when it has a slice in one of the air con pipes but they told me they tested and got it to pressure."
"I had a very negative experience here. When replacing my tyre they badly damaged my expensive alloy wheel, saying it was the fault of a new employee."
"I was advised that due to it being an 'acoustic tyre' on my electric vehicle, it could not be repaired... Cost £282 instead of the expected £30."
"I can't comment on the quality of work because they wouldn't even look at my punctured wheel."
Efficiency and Timeliness
Pros:
"Went to kwik Fit with a flat tyre and within less than 20 mins I was back on the road with a new tyre."
"Super helpful today. Needed a tyre replaced as completely wrecked by a pothole. Other places could only do Tuesday next week, these guys got it done in 30 mins."
"Quick phonecall ahead of journey there to explain main headlights had died on motability car. Told to bring in, but didn't get there until almost 5pm. Car taken in straight away, fuse replaced in next to no time."
"Visited due to loss of tyre pressure... problem of slow puncture quickly and professionally identified by Jake."
"Had the valve changed within 10 minutes, free of charge too!"
"All sorted within an hour without making prior appointment."
"Needed car re-gas and these guys were happy to do it within 10mins of calling them!"
Cons:
"Not too bad but exceedingly slow. Had a timed appointment to fix 2 tyres and it was still 2 hours and 5 minutes."
"Was told an 1-2 hr wait when dropping my vehicle off for 1 tyre replacement... it was just under 4 hrs before I got out of there."
"So I was shocked when nothing else was done other than the recharge and was still charged the full price."
"9 hours to do a service and mot because of waiting for an air filter to be delivered."
"Although I arrived an hour early for my appointment my car was not attended to til to just under 3 hours later."
"Waited 2 and a half hours for 2 tyres to be changed."
"Booked for simple brake check at 12... still waiting at 1.30. Car went up on ramp at 1.40 only after complaining."
Price and Value
Pros:
"He managed to get the system working again with a new fuse and did not charge me which was extremely kind."
"They informed me I only needed a new valve and didn’t even charge me for it."
"The final price was £100 less than the original quote."
"However, Ryan arranged for this to be sorted out a couple of days later: thoroughly tested and issue resolved without charge due to the inconvenience."
"I ordered my tyres a couple of days before my appointment, on the day the team there rang me and advised my tyres hadn’t arrived but willing to let me have 2 tyres of better quality for the same price."
"Popped in for a check on what we thought was a exhaust problem they checked all over couldn't find anything wrong never charged us."
"Even better to find out that my Exhaust was under Kwik Fit's Warranty, result, Top Service and would definitely recommend you to others."
Cons:
"I feel like I was conned into spending an extra £210 for no reason."
"Happy that the online process worked and that they were fitted same day, unhappy that I paid for what I thought was wheel alignment, only to be told that it was wheel balancing."
"I visited in a hurry on my way to a meeting. Unfortunately it turns out that this was the perfect opportunity to be overcharged by about £100 for a tyre."
"Disgraceful service provided, by firstly overcharging me."
"Wasted my time and money! They failed my mot and had to pay £250 for some parts that ware perfectly fine."
"I think it was no fair for me to 300£ for just putting back my driving shaft together."
"I was advised that due to it being an 'acoustic tyre' on my electric vehicle, it could not be repaired... Cost £282 instead of the expected £30."