"Telani is the salesperson to go to for fantastic service from start to end, really went the extra mile."
"Wanted to take a moment to just highlight James Alsancak in the buying experience of the Tiguan we collected on Saturday."
"Many thanks to salesman Harvey Hodgson for the excellent deal he gave me. Very pleased with the after sales service from Peter Cooper, Hedge End."
"The follow up call a couple of days after collecting the car was a nice touch as well."
"Oliver Wrigley at Peter Cooper Southampton made buying a car extremely pleasant and very easy."
"Excellent customer service from Steve Jones from start to finish."
"I was telephoned mid-day with an update and again at 2.30 to say the car was washed and ready for collection."
Cons:
"We bought a new Touran two years ago. I don’t think Volkswagen have ever missed an opportunity to frustrate, disappoint, and generally provide an industry-leading poor customer experience."
"Test drive booked for 10am. Arrived 9.50 to be told have a seat, running behind and someone else just arrived late."
"I would avoid this company like the plague - seeking separate consumer/legal advice..."
"What a way to treat your potential customers.."
"I've tried to book a VW in for a diagnostic today due to an engine management light. It is impossible to get through to the after sales team and speak to the right person to arrange it."
"A disappointment was having to chase up an update about my car at 3:30pm."
"Awful experience. Too many issues and problems dealing with them to even explain in a single review."
Showroom Experience
Pros:
"Very nice showroom to wonder around which has a relaxing feel."
"This company is a great company to deal with."
"The service and professionalism from Peter Cooper VW is second to none."
"We were very impressed with the service we received from Peter Cooper and the fact that they genuinely seemed to suggest models that met our needs."
"Brilliant service by Andy in Sales everything went smoothly from ordering my wife's new VW Polo to delivery handover day."
"Fantastic and helpful sales team that don't over sell, great vehicles and good service department."
"Very friendly and professional service with no fuss or drama."
Cons:
"Pricing for this scheduled job was initially difficult to get."
"If you own an EV and it develops an electrical problem your headaches are only just beginning. We have an issue with the battery of an id4 and the waiting time is anything up to 6 months. A parking nightmare. Watch out for bollards very hard to spot."
"First time leaving a negative review but this experience warrants it."
"The salesman's attitude beggars belief!! Needless to say that she will not set foot in this dealership again."
"Particularly poor. Came with the intention of buying, completely put off."
"Went to collect a car that I had reserved... the car’s Start/Stop button didn’t work!"
"Peter Cooper Hedge End - maybe have a look at your sales training and take heed of the feedback being given in this and some other reviews on your Shirley, Hedge End and Portsmouth google profiles. Not this many customers can be wrong!"
Communication & Responsiveness
Pros:
"Brilliant and friendly service as per usual. Mike and Dan (apart of the servicing team) helped me with my low oil issue even when the parts department has closed for the day."
"They have done this out of goodwill. I am so pleased with the Hedge end Branch fantastic customer service."
"Completed an online form to book a service on Monday and did not hear anything back so used the live chat facility the next day (Tuesday) to arrange a service."
"Visited to test drive a car - the salesman (James) was very professional and not overly pushy."
"The service department reception was bustling at 8.15 but there were several staff booking cars in so it only took 5 minutes to process."
"I had a courtesy call the following day to check that I was happy with the service."
"I was greeted by name upon arrival at the car park entrance and directed to a free parking space."
Cons:
"We want to buy a car but nobody wants to talk to us!! We have a Tiguan all space with the lease coming to an end we desperately wanted to upgrade but NOBODY wants to call us back or sell us a new car!"
"Very disappointed with the garage. The sales team promise false things while selling the car that they don't keep up with."
"Feel like we were an inconvenience to them. We wanted to upgrade 2 vehicles and were ready to buy today had we seen the right cars however we will go elsewhere now."
"Disappointed in our experience today. We were booked in to see a car at Peter Cooper Portsmouth and phoned to check before making the journey only to find it had already been sold and we had not been informed."
"Waited nearly 20 minutes for the salesman to respond to the lovely lady at the reception, who had to go back and look for him 3 or 4 times."
"What an awful experience - customer service just terrible !!!"
"Apparently, going in towards the end of the day doesn't warrant any sort of acknowledgement."