"The staff was very friendly and pleasant, explained all my options clearly."
"Robbie gave me all of the information I needed and helped me through the process."
"Everyone was very helpful, knowledgeable & friendly."
"The staff are friendly and not at all pushy with their sales patter."
"Excellent customer service from Simon, nothing was too much trouble."
"Every time I called the dealership, everybody that I spoke to, were always friendly and helpful."
"Fabulous customer service, have been using the group for over 10 years and the level of support is excellent."
Cons:
"Poor customer service still waiting for a call back from salesman after left message when interested in a vehicle."
"None of my phone calls were returned by Corkills when leaving multiple messages for the salesman that sold me the car."
"I have been passed from pillar to post and fobbed off with no one wanting to take responsibility, for approximately four months."
"Slapdash work and frustrating lack of customer service."
"I have been a customer of Corkills for Many years but today I found the customer service to be poor."
"NEVER BUY FROM THESE! After putting my deposit down I was told the car I had actually made a deposit on had been filled with petrol instead of diesel, and the history of the car was completely different to what I was originally told!"
"Save yourself endless grief and don’t use Corkills."
Sales Experience
Pros:
"Reserved a car online from Corkills and the whole process from start to finish was seamless."
"Very good experience from start to finish. Robbie was very knowledgeable and helpful during the process of buying a new car."
"The whole proccess of part exchanging my car to setting up a deal on a new one was very easy to do and Robbie was keeping me informed with everything along the way."
"Robbie in sales, he made the whole purchase experience super smooth, easy and hassle free from start to finish."
"I'd recommend Corkills Volkswagen Wigan to anyone because they were very honest, trustworthy and were prepared to listen with no pressure at all."
"Just wanted to say a massive thank you to Robbie."
"I was pleased with Corkills Volkswagen Wigan and would recommend them because they were professional, trustworthy and friendly."
Cons:
"Purchased 6 new cars over a period of years from this dealership however this particular vehicle has developed a costly fault."
"Visited corkills wigan last week and placed a deposit on a ford focus... for the sake of £290 they were happy to lose a ten thousand pound sale and lost my deposit I had on the focus."
"The exchange value offered for my car was £1k less than its actual market value."
"Visited corkills wigan last week... Myself and my dad approached the manager and stated if he brought the price down to £10,000 We would have a deal and I would hand over the money there and then - to which I was informed there wasn't a single penny movement in the screen price!?"
"Avoid at all costs. Having a service plan we drove to the only VW garage for a service, mot and brake fluid on a 3 year old Tiguan."
"Utterly disgusted with the way that I have been treated."
"Never felt so humiliated."
Vehicle Quality
Pros:
"The car was in lovely condition when I received it."
"Very competitive price for the new car and absolutely super vehicle."
"The vehicle was presented in first class condition."
"The car arrived absolutely gleaming and they included a LifeShine package (glass, paintwork & upholstery) completely unexpectedly."
"The car was well presented on the day of collection and everything was as it should have been."
"Now the owner of a MK7.5 Golf R in the best colour from the best dealership with the best staff."
"The car arrived spotless, and Mark who delivered it, was also a top guy who helped me with the features of the car."
Cons:
"Had a problem with a VW Polo... called at Corkhills to purchase one. only to be told they only had one in the workshop. and they would only do the job in 4 DAYS."
"The oil light has come on and requires the car to be returned to have this switched off."
"In March 2019 whilst driving on a Smart Motorway at around 50MPH the car displayed the warning message ‘Front Assist Impaired’ and shortly after automatically applied the emergency brakes, which caused the car to stop resulting in the car behind to crash into the back of me."
"The alloys had also been refurbished very badly and there was overspray all over the wheels, and the lacquer began peeling after just weeks of owning the car."
"The windscreen wipers disintegrated after a few uses."
"The tyres on the front split and needed replacing within a month of purchase."
"Took my car to have the haldex serviced the car come back with a leak."