West Way Altrincham Reviews Summary

Customer Service

Pros:

• "David, he was very helpful and helped us with all our queries we ended up driving off in the infiniti q30."
• "Excellent buying experience, Mathew at Nissan Altrincham was really helpful."
• "Just bought my new car from here, the staff were fantastic, extremely helpful and very polite."
• "I would highly recommend the team at Altrincham, I couldn’t fault them at all."
• "Outstanding service at westway altrincham."
• "The salesperson Megan could not have been more helpful."
• "Superb service from start to finish buying our new Qashqai."

Cons:

• "Disappointing encounter with this dealer this week. Staff are courteous and polite, however my issue was not addressed properly."
• "Waited nearly 3 hrs for the RAC after taking it to Westway for a rattle and gear issue."
• "Sales were extremely attentive right up until the order was placed. They were slightly pushy upfront too, should just be more relaxed and consistent."
• "Worst company I've ever dealt with. Very rude."
• "Wow! What a terrible service from Nissan Altrincham. Not one person approached us nor welcomed us to the dealership."
• "I had tried to purchase a car from Westway Altrincham but didn’t feel that I was being given any valued customer service at all."
• "Seriously avoid this place!"

Vehicle Condition

Pros:

• "The car was in awesome condition! I am very happy with it!"
• "Got a great deal on a BMW Mini."
• "We picked up our used Qashqai yesterday, it had been buffed and polished to perfection, like a brand new car."
• "The showrooms were very clean.. we were made to feel very welcome."
• "So happy with the customer service and the car is fantastic."
• "This is my favourite car buying experience."
• "I love the vehicle and wouldn’t hesitate to deal with David and Westway Altrincham in the future."

Cons:

• "Unfortunately, this was not the case as the vehicle had obviously had a hard life with quite a few dents, tyres in poor condition and an engine compartment that looked dirty and no signs of any service work ever being done."
• "Bought a Nissan Qashqai from Altrincham Nissan and within 1 month problems started. Booked the car at Nissan Hanwell and was told the engine needs changing."
• "Sales did not match the spec of my car with the one I test drove so I was misled slightly with my purchase."
• "Had to have whole front panel replaced not once, but twice due to a fault, wrong parts had been ordered therefore everything took much longer than supposed to."
• "Now still got a New Nissan with a broken window but also got terrible after sales support. Seriously avoid this lot."
• "I believe Altrincham have charged Nissan UK £287 for changing the aerial that’s never been done I believe Altrincham have changed Nissan and never fitted any parts to my car not happy as I feel they’ve been dishonest."
• "Sold me a car with a dodgy battery 5 months ago."

After-Sales Support

Pros:

• "West Way also followed up about a week after purchase to see how I was getting on with the car."
• "Had a few issues after collection which were covered with no issues and I was given a free courtesy car so minimal inconvenience."
• "Outstanding service and welcoming by Laura n the team of technicians when I had a problem with finding my wheel nut key."
• "Throughout the process Megan kept me informed as to when I would receive my new car."
• "Handover couldn't have been smoother - thank you Megan-and follow up procedures were appropriate and useful."
• "This is a review about the aftercare provided by WestWay Altrincham... Nothing has been too much trouble, and they have been extremely flexible, working around my work schedule as much as possible."
• "Excellent Quality service with Courtesy."

Cons:

• "I've booked a car for a test drive today... Only to receive a phone call after 1 hour that the car has been sold to a walk-in."
• "Would never use again!"
• "I was NOT happy with the service."
• "Booked me in for a service and repair under warranty 3 weeks in advance... Then Mitchell rang me 2 days before to say they can't do my repair it needs to go to another branch."
• "I regret buying from Nissan as they don't give a sh...t about their customers once they sold you a car."
• "Very disappointing that they have no clue how to handle C1116 Nissan fault. It is left for me to sort it out."
• "Stay clear of this garage."