Address: Delta Way, Cannock, WS11 0BE, United Kingdom
Phone: +441543330772
Rating: 4.2
based on 141 reviews.
Customer Service
Pros:
"Excellent service from Luke Freeman! Luke was quick in helping to build the best deal for myself."
"Just took my Nissan Qashqai to sort out my locking wheel nut 18/11/22, these guys sorted it for me promptly."
"Great experience, dropped my car off for its annual service."
"Have had many dealings with this branch and have always found the service to be superb."
"Always helpful and Honest. Service and Sales never anything too much trouble."
"Christian, the Service Manager could not have been more helpful."
"Service manager could not have been any more helpful. Nothing was a problem. Sorted in no time."
Cons:
"I would never recommend Brindley Nissan to anyone!!!!!!!!!!!!"
"Shocking service centre & attitude. My wife took her brand new nissan quasqai that had a seatbelt issue. Took it to nissan cannock to sort & they refused to touch it."
"Terrible! Just terrible! Incompetent, lazy, extremely rude service manager.. They never return calls, corrupt!"
"They are so incredibly rude and unhelpful, I’m surprised they are still in business."
"Customer service is disgusting and they aren't willing to help they would rather leave someone with children and mental health issues who needs their car without a car to fix a problem with a part that they sold faulty."
"So too sum up they are very unprofessional in the approach to customers who have an issue once having purchased a vehicle they appear to have a take your cash and ...you!"
"Walked into parts department and the old fella just sat there and not asked if I needed help or anything... stood there for 6mins and then the phone went and he picked it starting to take an order !!!!!"
Staff and Sales Consultants
Pros:
"I have recently purchased a Nissan Qashqai and must stress the support and advice I received from Leigh Burnham."
"A huge thank you to Leigh Burnham at Brindley Nissan for the seamless purchase of my new Juke."
"Highly recommend Brindley Honda Cannock Andy was the sales guy you helped us he was not pushy but very helpful and got back to us with any questions we had."
"Came in to look for a new motability car for my mum and James was very lovely and polite."
"Brilliant staff - Aka Leigh Burnham. wonderful block, not forceful but very helpful with an extensive knowledge of vehicles and provides clear information about services provided."
"Everyone I dealt with was both friendly and professional."
"Staff are very friendly, professional, treat customers with respect and deal with any queries giving advice and help where needed."
Cons:
"I totally reverse my previous review and would strongly recommend that you take your hard earned money to a more respectable franchised dealer."
"How long will garages go on ripping people off? First and last time using this branch."
"Girl on the front desk has the worst attitude I have ever encountered."
"It is a real shame you cannot leave less than 1 star as a review option."
"I walked into hear this morning with my mother wasn’t greeted by any staff looked around they was all sitting down seemed unhappy."
"It seems this garage have very poor handling of their customers and do not value potential buyers."
"Wouldn't recommend. My partner has a Nissan GTR and has emailed the garage twice and had no reply at all."
Vehicle Service and Maintenance
Pros:
"Had my 370Z serviced here... The technicians 'check list' listed numerous things as being completed, whereas this simply wasn't the case for numerous items."
"Called in for problem with my key and a possible sat nav issue. Superb help from Anthony, solved key issue on the spot and hopefully the sat nav as well."
"Had to have a replacement trim panel replaced and a paint correction as it was hit in the carpark when doing the work, first of all trim panel replaced and other trim broken and not clipped back in with tools still left in my car."
"I telephoned the Service Supervisor Rob Quarry to cancel my prepaid Nissan Service Plan which cost £369. I was told I was not entitled to a refund."
"This bunch of muppets had the car 5 times over 6 months they didn't replace the turbo as per Nissan advise and instead repeatedly bodged the leak."
"My Navara was booked in for a recall and also an oil leak as its still under warranty they got me booked in super quick with no fuss made!"
"The communication and quick turn around was fantastic."