Address: 1 Oakland Dr, Ellesmere Port, CH65 9LG, United Kingdom
Phone: +441515150119
Rating: 4.7
based on 414 reviews.
Customer Service
Pros:
"Malcolm was also very knowledgeable and helpful, so glad I chose to go with Hyundai."
"Jess our sales rep was amazing, never put any stereotypical sales pressure on us and we felt confident she would deliver on our quick turnaround."
"Dealt with Ross Grannell when recently purchasing a Hyundai Tucson. Ross was extremely professional, knowledgeable, polite and helpful."
"Great doing business with the garage today Colin was extremely helpful."
"As always excellent service by all team, Jo was amazing by organising a lift."
"Very professional and friendly. Alan the salesman listened to my requirements and took the time to outline the options."
"Alan was brilliant, as he was when I got my last car from him a few years ago. Very friendly, helpful and knowledgeable."
Cons:
"No concern was given for the danger my family were put in."
"Hands down the WORST customer service you will ever receive if you make the horrible mistake of buying a Hyundai from this garage."
"Clearly I come from the wrong area to be visiting this dealership, very very unhelpful and border line rude."
"Awful service and lying staff. AVOID them at all costs."
"Terrible sales customer service, despite calling daily to make enquiries to purchase a car, I was made to wait 3 days for a call back."
"Lady at the service desk doesn’t seem like she want me there."
"Just been for a service absolutely appallingly customer service!"
Showroom Experience
Pros:
"The facilities at the showroom are very good, the toilets are modern and clean, there are free hot drinks available."
"Very good service from all the staff, clean and wide open showroom."
"I visited over the weekend and although the place was busy, the staff were attentive."
"Really happy with the car when we picked it up because it had had a valet."
"The showroom is immaculate and all the other staff were really helpful too."
"The showroom was welcoming and spotlessly clean."
"Lovely clean showroom, plenty of choice of cars on display."
Cons:
"Unfortunately, I could not access them as Cheshire Oaks Hyundai cars are parked (all four wheels) on the footpaths, cycle paths, and dropped kerbs."
"However, when we visited the showroom in August we found a salesman who didn't want to get up from his seat, took our telephone number and promised to phone when the demo vehicle arrived. We never received a phone call."
"I reserved a car online for £99 and when I arrived the next day I was informed that the car had already been sold."
"I was promised another valet of the car but when I tried to book an appointment I was ignored."
"A bit disappointed that the car wasn't valeted inside, I got told it would be valeted so I presumed inside would be done."
"Booked an appointment for a dash cam update two weeks in advance... only to drive all the way there for me to be told that they can’t do the service on my car because it’s 5 years old."
"You’ve certainly lost me as a customer and as today I have purchased a new car elsewhere."
Vehicle Quality
Pros:
"I love love love my new car."
"Now I have the car it was great for the first 1100 miles, then it made a chattering sound."
"I would add the I love my Tucson. It's a fabulous car!"
"We love our new car and felt confident to do business with Dale at Hyundai."
"Very Happy with the car purchase. The car was prepared to a very high standard, all the work that was agreed on purchase was completed."
"I am now the happy owner of a good quality used Hyundai and look forward to doing business with Cheshire Oaks and Jess in the future."
"Being a real advocate of Hyundai, I told my husband to get one. He got an i30n and in the 6 months he has had it (since Jan), it’s been in for some big things."
Cons:
"Battery had acid over the top of it, bright blue powder."
"They botched the job and failed to correctly put in an oil filter, this then leaked oil all underneath the under tray of the car."
"I felt the initial experience was very good with nice people, but I had a problem with my new car after 2 days and emailed for assistance and got no reply."
"I am under the impression that damage has been fixed but I am getting a second opinion."
"My battery failed, completely flat on 24th October this year."
"Only criticism was mechanic said I had a screw in the tyre which couldn’t be repaired, so a new tyre was required."
"I have lost all credibility with this garage, and now doubt the credibility of the supposed 5 year hyudai warranty."