Wessex Garages Nissan Bristol Reviews Summary

Sales Experience

Pros:

• "Christopher W is an exceptional Sale Executive, very friendly, informative and professional."
• "The sales executive Chris Makariou went above and beyond on the hand over, Very patient with me, and explained everything to me clearly."
• "Chris Makariou - the Sales Rep who dealt with me was extremely helpful and efficient."
• "The sales rep Ian was absolutely fantastic, friendly and incredibly helpful."
• "Ian Peters was my salesman and couldn’t have asked for better."
• "Sam M was exceptional. He guided us through the process and helped us pick the perfect model."
• "Dominic was my salesman and he was helpful, friendly and informative from start to finish."

Cons:

• "No one returns phone calls when promised by the manager, after sales is shocking, staff do not care at all!"
• "Made to feel as if all these problems were my issue and that I was making them all up in my head!"
• "Absolutely appalling customer service from this garage, if I could choose 0 stars I would."
• "Was told I would be able to get the admin fee waived and have been chasing the refund of this from Ricky for 1 month via email and calls however still awaiting this as he has ignored all contact I have attempted to make to speak about the fee."
• "Unfortunately our repeated experience of them is that they are dishonest and charge well over the odds particularly for the elderly."
• "The service was shocking and I am being extremely polite."
• "Unfortunately this was soon ruined by a man called Milo, that interrogated us and made us feel very on edge."

Car Purchase & Delivery

Pros:

• "Within a day and a half I had seen bought and had the car delivered and every step of the process was so simple and handled so well by Johnny."
• "The purchase was easy, non pressured and excellent throughout."
• "Had a brilliant experience purchasing from Wessex Garages Nissan!"
• "We love our new car! We took multiple visits and each time Chris was patient, answered our questions and helped us make the right decision for us."
• "The process from start to finish was very smooth, good communication with good old fashioned customer service."
• "Chris kept in touch all the way through the purchase process of our new Qashqai."
• "I would highly recommend Chris and Nissan Wessex Garages for a car purchase."

Cons:

• "Unfortunately, when booking on for an MOT over the phone, I was advised that I could sit and wait, that this would take about 1 hour... it took almost 3 hours later, was handed the keys back."
• "Collected car, however service was extremely slow and issues with the car occurred on the day that I was not made aware of beforehand."
• "We collected a lovely Nissan Micra over a week ago... unfortunately, i have been emailing Ariya, the sales woman and emails are not being replied to."
• "I would never buy a car a car from Wessex Bristol again or even recommend this garage to anyone!!!!"
• "We observe you are parking your staff car, test drive car in our residential area, blocking our driveway, our visitor car park."
• "Absolute charlatans... they have been ripping my elderly mother off with her Nissan Qashqai."
• "I’d make sure you get a second quote on anything they ever quote for….or even better steer clear of this company at all costs!!"

Customer Service

Pros:

• "A huge thank you for exceptional Customer service from Chris Makariou at Wessex Nissan."
• "You just can't fault the customer service here and that is so important!!"
• "Ian our sales man was brilliant, answered all our questions and really put our minds at ease."
• "I will definitely be recommending the Nissan garage to all my friends and family."
• "I will be sure to recommend Nissan and Josh to family and friends."
• "Brilliant service - not rushed or pushy but genuinely willing to help us chose the right car."
• "The customer service is exceptional!"

Cons:

• "When I visited the site on a day when Ian wasn't there I was ignored by 3 other people."
• "The service he provided was way above any expectations."
• "I can write a whole thesis on shocking service by them."
• "I have a new found confidence and I am back out driving everywhere."
• "I will definitely recommend this dealership to as many people as I can."
• "Couldn’t thank or recommend enough!"
• "Thank you."