Stirling Ackroyd Estate Agents Reviews Summary

Staff Performance

Pros:

• "Billy Quinn the Lettings Manager was professional, helpful and easy to deal with."
• "Samuel was extremely helpful and considerate during our house hunt."
• "Whenever I had a question or problem he was super fast to react."
• "Widaad has gone above and beyond for me and has done an outstanding job in dealing with my not so great tenants."
• "Abby Gooptu (renewals) and Clive Martin (property management) are excellent at their job and supported me through a difficult situation."
• "We seriously appreciated Claudiu’s commitment and care to our search, he made what is a fairly stressful time, easy and enjoyable!"
• "Abhijit is highly knowledgeable, very helpful, honest and efficient."

Cons:

• "Communication was extremely slow."
• "Such a waste of time and could not communicate properly."
• "We were not provided with codes to main gate due to which we got locked out and no one from the agency responded to our calls."
• "The level of apathy shown by the tenancy manager is appalling."
• "Terrible customer service when you’re a tenant with them. Slow to answer emails, and mysteriously the agent was always busy when we called the office."
• "CANCELLED VIEWING WITHOUT NOTICE."
• "They also use Letting Hub who are a specialist insurer and reference agency. They were rude, demanding and abrupt."

Property Management

Pros:

• "I've just completed on a lease through Stirling Ackroyd which was never going to be easy but the staff and especially Elle was very helpful and supportive."
• "The team at Stirling Ackroyd London Bridge were really helpful throughout the selling process, diligent and on-the-ball throughout, which really helped us get the sale finalised in a tricky market."
• "Communications were kept transparent and I was always informed around the progress and the required next steps."
• "Once a letting negotiator has found a suitable tenant, the transaction is then dealt with by the 'Move In Manager' Team. Charley Knight handled my recent lettings and was very efficient and responded immediately to all queries."
• "Olivia helped me a lot with my moving out process."
• "The process was quick and transparent from initial contact onwards."
• "Speaking to property managers sometimes be upsetting because things needs doing. But with Widaad, she was responsive."

Cons:

• "After moving in our flat our kitchen stop to work ... And till now is still not working after one month."
• "They also claimed the flat would be professionally cleaned. Black scuff marks and greasy stains were left all over the walls but that, apparently, is not dirt and so doesn't get cleaned."
• "l on a checkout, they request you to send confirmation you got all accounts closed in order to get a deposit back (illegal)."
• "We moved out over a month ago and we still keep getting emails from them as they think we still live there.. they couldn’t even care to update their systems."
• "Bullish team: at the end of the tenancy they conveniently forget to mention there is an option of a rolling contract."
• "Agent ghosted us after paying deposit, tried to follow up after 2 weeks and got cut off at any single sentence I was trying to say."
• "Now I’ve moved on to a new property and it’s been 1 month since my letting reference is stuck in pending because Stirling Ackroyd can’t care to reply or approve it."

Customer Service

Pros:

• "Positive experience working with Stirling Ackroyd."
• "I would highly recommend them and would use them again!!"
• "I have been using Stirling Ackroyd (Hackney Office) for a few years. I have always found them exceedingly efficient, helpful and thoroughly professional."
• "Highly recommended."
• "I would highly recommend letting through Stirling Ackroyd thanks to my experience working with Kyle."
• "We have been really pleased with the service provided by Billy and his team."
• "Excellent staff and super smooth service!"

Cons:

• "Judging by the quality of the tenants from this agent, I really do wonder if they do actually get any references for their tenants."
• "You might get a tenant, but your property might not be the same after they move out!"
• "They only care about making money with an appalling service."
• "Stay away!!! They are the least professional agency I have dealt with."
• "Absolute disgrace of an Agency! Specially the Property Management Team very unprofessional and arrogant!"
• "Absolutely f-king horrible customer service."
• "They made promises about the flat which they then went back on the day we moved into the flat."