Aston Rowe Reviews Summary

Customer Service

Pros:

• "They are highly professional, communicative, super efficient and provide excellent customer service and engender genuine trust and peace of mind."
• "Messages were always promptly passed on and answered."
• "The team at Aston Rowe are great."
• "The whole team are friendly and diligent in their work."
• "Very prompt polite efficient communications with everyone at the office."
• "The team at Aston Rowe is very professional and go above and beyond to get the job done."
• "Helped us navigate through the whole process from viewings to collecting keys."

Cons:

• "There was also a severe lack of communication and general incompetency when arranging viewings with us on our exit."
• "Service at first is great because they need you to pay up your money, but once you secure your flat, they just ignore your calls."
• "Do not have the tenants best interests at heart. Would not recommend."
• "Completely unprofessional, lack of compassion or integrity and all around dis-organization."
• "I had to chase them till 18:55 on the day they themselves had set as the deadline."
• "Did I mention the fact the arranged viewings while we were still in the premises with no notice, no email, no text, no missed calls nothing."
• "Tenants BEWARE, not only did they provide absolutely horrible service throughout our stay. But their landlords do not register their deposits with any one of the government approved UK Deposit holders even when stated in the rental agreements."

Professionalism

Pros:

• "Mr Luke Veccione, who is really professional and knew what we are exactly looking for."
• "No complaints at all. Joseph was very cooperative and helpful."
• "I was impressed with his honesty, integrity and complete absence of the usual/expected E.A.B.S.!"
• "Superb service in every respect. I have been dealing with Aston Rowe for a number of years and must admit that their customer care and professionalism is second to none."
• "The sales team, particularly Carl, were friendly, polite and enthusiastic and were always in excellent communication."
• "Everybody I dealt with is efficient and communicative."
• "David great Property Manager so organised and through in his approach."

Cons:

• "Firstly, they bring you to every single flat they have on offer just because they somehow think that they can somehow manage you to suddenly think that one bedroom is enough when you've clearly said to them you are looking for a two bedroom flat."
• "Contribute to the developer’s game by using a potential buyer as the pressure for a current buyer (unethical way of doing business)."
• "However, by no fault of Rebecca, it felt like pulling teeth to get answers about our lease."
• "Basically they just want your money secured, and once that's done, all they want is to make everyone else money and will just do whatever they want with you because they aren't expecting to make any more money off you anyway."
• "None of this was done when we arrived."
• "We ended up not signing any documents until the night before our proposed move in date, which lead to having no contact with our new landlord until we were moved in."
• "I was assured that there hasn’t been any progress with the sales and the developer has asked them to arrange viewing again."

Staff

Pros:

• "I particularly want to mention Hassan Mohmood who has been fantastic and persevered in ensuring all parties continued to make progress."
• "Rebecca & Cameron have been amazing. Very efficient and clear communications from start to finish; personable and thorough."
• "Rebecca the Agent my husband and I recently worked with was an extraordinarily friendly, professional, and easy person to work with!"
• "joseph was an absolute champ and i've been recommending him to anyone and everyone - so courteous, considerate and keen to help you find the place you want."
• "All the staff I met are, without exception, friendly, helpful, willing to go out of their way and, crucially, very knowledgeable about the local market in which they specialise."
• "Great service. Joseph was my agent from the start of my tenancy application and he did a great job working around me."
• "He took the trouble to show us round numerous places before finding the right one and never lost his sense of humor despite several falling through due to unfortunate circumstances."

Cons:

• "The best Estate agent I've ever dealt with."
• "He was super-reassuring that we were in a motivated chain and kept me informed at every stage with details it had not even occurred to me to ask."
• "Joseph Smith was incredibly helpful in arranging a viewing as quick as possible for us and from then onwards was constantly in communication with us."
• "Thank you so much to Luke at Aston Rowe! After weeks of struggling to find the right property, Luke saved the day and found us our perfect flat and organised everything within 24 hours of us viewing the property."
• "Joseph Smith went above and beyond in helping us to find the perfect flat... He was professional, polite, dedicated and amenable."
• "Always responsive and able to give solid advice to all the twists and turns of this process."
• "We exchanged in less than 2 months from the offer being accepted - and this was all down to the organisation and helpfulness of the members of the Aston Rowe team."