Foxtons London Bridge Estate Agents Reviews Summary

Agent Performance

Pros:

• "Ben Larrad was extremely helpful, persistence and always went that extra mile to make sure our transaction stayed on track."
• "Ranjit helped find me and my flatmate a flat to rent that was exactly what we were looking for."
• "Benjamin Larrad from the London Bridge branch was particularly excellent, great communication."
• "Ana Amez is a first class agent."
• "Imaan got us the London apartment of our dreams off the auction platform and never gave up."
• "Cameron Alexander at Foxtons was an excellent lettings agent and worked on a very personal level with me."
• "David was amazing, he showed me around last Saturday and was punctual, courteous, friendly."

Cons:

• "Anytime we call to check on the status, our property manager says she'll update by end of day and never does."
• "Our property manager was rude, would tell us to 'Google it' anytime we would come to her with an issue."
• "Really unprofessional. They have stolen money from me, they kept the initial deposit from me and from the tenant. Stay away!"
• "Only complaint is the overvalued valuations given to entice clients, which are unrealistic and often unachievable."
• "Mine and my partner's experience being a tenant with Foxtons was abysmal. Communication was poor."
• "The agents here are nice though pushy, the issue is with property managers once you rent."
• "They are an extremely unprofessional bunch."

Property Condition

Pros:

• "Once all the old tenants stuff is removed and we get the hot water working and mended shower, it will be a lovely flat."
• "Always stress-free short-letting with the Foxton's London Bridge team."
• "We had the best experience with Foxtons London Bridge!"
• "It was generally clean, especially the kitchen."
• "The location itself was nothing short of breathtaking, surrounded by captivating attractions that were just a stone's throw away."
• "Very professional team at London Bridge office and great online tools for landlords through 'My Foxtons' portal."
• "Very happy with the dedication and the level of service received."

Cons:

• "The property had leaking taps, no curtains or blinds in 1 bedroom, lights not working in the kitchen, sockets off the walls, bulbs needed replacing in the living room!"
• "The shower isn’t useable."
• "The toilet light was broken for 2 months and they never came to fix it."
• "Several issues such as black mould in all the rooms, dampness, broken furniture, sliverfish infestation and unclean flat."
• "The house had construction work completed and all the dirty and debris from this was everywhere."
• "The only cupboard in hall full of old mats, old bath mat, well used broken foot spa, broken bins and lots more etc so no room for any of their things."
• "Given the condition of the property we stayed in, I am horrified to hear that Foxtons intend on renting it out again."

Customer Service

Pros:

• "Thank you Foxtins for the quick response, it shows you value your clients and your reputation."
• "Foxtons provided me with a very positive experience."
• "The staff were very friendly and helpful."
• "You get what you pay for and I would highly recommend Foxtons."
• "The feedback and communication was excellent through every step of our sales process."
• "Clear communication throughout both during marketing and viewing and throughout the post agreement process."
• "Excellent quality communication."

Cons:

• "We have over 5 people involved since we raised the issue... Who all concluded that the property was cleaned and as such they would not refund the cost of cleaning."
• "Issues take days or weeks to resolve... This is not the kind of customer service and tenant support I expect to receive."
• "The staff members at Foxtons Bridge try to make you feel as though they're doing you a favour that they're sorting out these issues for us well nope, it's your job to do that anyways!"
• "Be prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues."
• "Called up again after 2 weeks to enquire about the property just to be rudely shunned at the phone."
• "This staff approached me without introducing themselves which I see as quite unprofessional to say the least."
• "They only shut up when I sent the screenshot of their verbal acknowledgement of having read and understood my requests."