Address: R2, The Boardwalk, Rushden NN10 6FH, United Kingdom
Phone: +441933242730
Rating: 4.0
based on 127 reviews.
Service Quality
Pros:
"Despite being a busy Saturday evening, we were greeted as we walked in and were quickly found a table."
"Our waitress was so attentative and engaging with us. She made us feel really welcoming, she was always smiling."
"Absolutely excellent service from Carla. She was a perfect server and so kind and lovely."
"Rarely do you get an example of waiting staff going above and beyond, but tonight we had that. Phil was fantastic."
"We were let down at another restaurant at the lakes on Tuesday, we headed to pizza express to see if they could fit us in as they were extremely busy. They were so welcoming & lovely."
"Food was great as always but the service was exceptionally slow. I popped in with 2 children for a quick dinner and ended up there for 2 hours."
"Very good and professional service! Our pizza been replaced within 5 minutes."
"Excellent, efficient, customer service, went above and beyond, nothing was too much trouble."
Cons:
"Walked in and got seated sat for half hour and no one even came to take a drink order let alone a food order."
"The lady that served us, didn’t seem to acknowledge us after walking past us about 10 times."
"I booked a table for lunch on Thursday 6th April 2023. However, this one staff member ruined my usual expectations."
"Double charged for a meal and refused refund even with bank statement provided. Orders were wrong from starter to main."
"Service was a bit slow to get seated, and seen too considering it wasn't busy."
"Slow service in a near empty restaurant. Bland garlic prawn pizza and chips. Very expensive for tomato and cheese on bread!"
"We waited over an hour for the food to arrive. The dough balls were a bit over done."
"Been there a few times for a takeaway pizza! Perfectly pleasant except no matter how many times you ask they never slice your pizza."
Food Quality
Pros:
"The food was fresh and delicious, and we made sure we had room for dessert."
"Best dishes ever, new menu starting with this week."
"We had a great lunch of pizza. They were cooked just right with the bread still having a soft centre."
"Fantastic food friendly staff. We went on a week night then they are quieter."
"Really tasty treat pizza. Starters are delicious calamari was spot on."
"A 'slice above the rest' - this restaurant was top notch when it came to great service, top quality pizza."
"Food was great as always but the service was exceptionally slow."
"Lovely food, a bit expensive but worth it for the food, the service and the attention to detail."
Cons:
"Our pizzas wasn't done properly, needed couple of more minutes in the oven, and the beer was warm."
"I bought a takeaway pizza x 2. It was awful! It was not fresh at all! I was sick the day after."
"The place is clean and tidy, staff is nice but the pizza quality needs more attention."
"The chilli prawns starter is an absolute joke! 3 tiny rubber prawns under a mountain of tomatoes was not worth the money."
"My pizza was so thin that was burnt in the centre, so had a big hole in it."
"We had our dinner and we order some pizza and calzone let me tell you something pizza was really horrible and small not even cooked well."
"The gluten free dough balls were really nice n soft. The lemon tart said that it had a crispy pastry but it wasn't."
"Food almost cold, wrong pizza brought to table, food not as described on menu, very long wait for service and totally overpriced for quality."
Atmosphere and Location
Pros:
"The beautiful view from the windows on the lake gives a perfect climate."
"Definitely recommend to family and friends and whoever looks to have an amazing view over the lake during their lunch/dinner."
"We arrived for an early lunch and had the pick of tables. It was nice to be in a window overlooking the lake."
"Fantastic food friendly staff. We went on a week night then they are quieter."
"Great location overlooking the lake, nice and modern inside."
"With views looking at the lake the atmosphere is very good."
"Very disappointed with the meal..I had Bolognese and couldn't eat it..it had been heated in microwave and pasta hard to eat and some pasta black burnt..hardly touched meal and wasn't even asked why..very disappointed and will not be returning .."
"This would have been great however the air conditioning was broken and on a bank holiday with a heatwave was less than ideal."
Cons:
"Went to pizza express today with friends. Exceptional service. Big thank you to Callum(manager) for making our visit so enjoyable. Both he and his staff were very attentive and friendly."
"We were let down at another restaurant at the lakes on Tuesday, we headed to pizza express to see if they could fit us in as they were extremely busy. They were so welcoming & lovely."
"Nice food but absolutely poor service. Was left waiting at the door for five minutes when it was completely dead anyways and a waitress could see we were waiting."
"Pizza Express has always been fabulous, unfortunately it was not an enjoyable experience this time. We are reluctant to come back now. We waited over an hour for the food to arrive."
"Food was good (although sister's meal was not as spicy as advertised.. but she likes things HOT!) Service was a little slow but that wasn't helped by a very demanding customer on nearby table!"
"Called in for lunch today ,was hoping to be seated outside but told there would be a half an hour wait ."
"Weird having to use phones to see menus. Problem with the menu being slow to load."
"Went there tonight bank Holiday Monday Quick service, food nice, but pizza could have been cooked a bit more, base a bit soggy and more seasoning needed in sauce on base."