Pizza Express Reviews Summary

Food Quality

Pros:

• "Food delicious too."
• "Food excellent, Malbec is superb."
• "Everyone enjoyed their food. First time we have visited the Giltbrook restaurant and we’ll definitely be back."
• "The food we had was delicious however the service ruined the meal."
• "Pizza was good once it arrived."
• "The Padana was delicious and one of my favourites on the menu."
• "The pizzas were amazing."

Cons:

• "Pizza was oily, tasty, but oily."
• "The pasta had burnt bits very hard to chew and funny taste."
• "Food was OK but they had run out of so many things, various mains and most of the puddings."
• "The food wasn't as tasty as it was in Designer Outlet and I could see the ham on my pizza was quite old."
• "Food absolutely dire, overpriced, under flavoured, under cooked."
• "Food was mid par at best pizza presentation was very messy."
• "The chicken goujons (different name on the menu) came out burnt and the fries came out cold and oily."

Service

Pros:

• "Great service and lovely fresh cooked food."
• "Friendly service, good pizzas and quick service."
• "The assistants were very kind and helpful and they served us quickly."
• "Thanks to the very busy staff for being so helpful and friendly. Great customer service and atmosphere."
• "Staff were amazing! Nothing was too much trouble."
• "The staff are always there when you need them and will do whatever they can to accommodate customers."
• "The service was excellent from start to finish, waitress very thoughtful."

Cons:

• "Service from there on was painfully slow."
• "Service was just south of OK, with one person left a long time without their food when served."
• "The service is very poorly managed, had to wait 30 minutes to order."
• "They never came back to ask if the meal was okay or if we needed more drinks."
• "We saw a considerable amount of chatting among staff on the restaurant floor which should have maybe been moved into the back."
• "The food took about 50 minutes from ordering to arrive."
• "Unfortunately I was not very impressed with the food or the service we received."

Ambience and Cleanliness

Pros:

• "The environment was relaxing with appropriate music."
• "Very clean and well organised with contract-free payment options available at your table."
• "Nicely themed interior and good food make this an experience I'd recommend."
• "Nice restaurant decor and atmosphere."
• "The restaurant has a nice ambience but would benefit from some updating of furniture and decor as it looks a little tired in places."
• "Amazing atmosphere and good food, also play area for kids."
• "Friendly greeting at the door, good service, clean tables, clean toilet."

Cons:

• "Firstly, the place was a mess with pens, cutlery, napkins & food across most of the floor."
• "All place was dirty, dust falling down from ceiling in to my food."
• "The restaurant is always cold and the table you sit at often has a mess around it from the previous occupant."
• "The place was filthy. The remains of previous diners' food on floor. Gross."
• "The place was utterly soulless. The half shut blinds made it seem closed."
• "The place just seems unfinished with huge blank walls and a bizarre ceiling."
• "Mediocre at best, interior walls were dirty with stains and food debris, the table we were initially seated at was dirty."

Value for Money

Pros:

• "Competitive price found very costly compared to rivals."
• "Price wise is really good and regular visitors to PE should download the app to unlock special offers and discounts."
• "Reasonable prices."
• "Our bill came to a reasonable £22."
• "It's worth downloading the pizza express app to get offers on the food."

Cons:

• "Overall it’s a very expensive restaurant despite not being the best experience."
• "Wouldn't care if it didn't cost much but was just under £50 !!!"
• "Food is expensive for what it is."
• "Prices are on the high side for what you are getting though, a meal for two was £45 and that was just a single main and one drink each."
• "Had vouchers and somehow still seemed expensive?"
• "If you want a Romana pizza you have to pay extra as the pizza is considerably larger than the normal one."
• "In Giltbrook, they do smaller portions although considerable charges are put in place."