MLM Property Management Reviews Summary

Customer Service

Pros:

• "MLM is a great client to work with and have great customer service."
• "MLM have proven to be a responsive and helpful management company."
• "Great work from Shabz Riaz in the credit control team. Extremely professional and courteous."
• "Impressed by Shabz's initiative. Phone problems meant that he could not hear me so he promptly called me."
• "Shabz was very quick to respond via email and also very informative on the phone."
• "Shabz Riaz has been incredibly helpful with every query we have had and acted on it all very quickly and efficiently."
• "All queries are responded to in record time (even on weekends) and issues resolved quickly."

Cons:

• "Still awaiting replies from November, my lawyer is still awaiting information."
• "Despite numerous emails and calls my query still hasn’t been addressed and it’s been 3 months."
• "Don't respond to email and no way to escalate."
• "Repeated emails to Michael (the owner) and Larisa (our Property Manager) go unanswered, there is a complete lack of accountability from MLM."
• "The management team consistently fail to respond to emails and calls."
• "They are literally impossible to get hold of. So overall not great service."
• "The worst property management company I came across! the worst customer service."

Property Management

Pros:

• "MLM simply deliver across the board of property management."
• "Given how many properties they are managing I find MLM to be very responsive to requests which when you have tenants to look after is good for a Landlord."
• "MLM has done more for my building in one year than the two previous property management companies combined."
• "From our first interaction, through the transition and beyond, it has become clear that MLM is a highly professional and client-centric firm."
• "The formation of a Residents' Association has been painless and worthwhile both for the leaseholders and for MLM."
• "The team in our development also did a fantastic job of keeping the place running during the recent COVID lockdown."
• "Since taking over he has made some notable improvements to the communal parts of the building and has followed up in a timely and effective manner to any issues that arise."

Cons:

• "Someone is clearly not doing his job at this company."
• "Totally outraged, shocked and would definitely not recommend people to rent in places managed by this company."
• "The service charges, utility charges and admin charges have all increased substantially since they took over the development at which my properties are."
• "Absolutely terrible management company. Never ever use them."
• "Awful property management company. Jeannine Cohen is rude and unhelpful in every way and clearly don't feel it is their job to answer questions."
• "I believe they are the worst company by far!!!"
• "Awful awful awful, please don't believe the fake reviews on here."

Maintenance and Repairs

Pros:

• "Thank you to Janine Cohen at MLM for valuable assistance on many fronts from getting door entryphone issues resolved to garden improvements across the estate."
• "Thank you Shabz for sorting out my problem, you have lifted a very stressful burden from my shoulders and I very much appreciate it."
• "They repaired the roof on Saturday morning and they did a very good job and some of the tiles has also been reinforced with some clips!"
• "The apartment was very nicely done. The crew was efficient and professional."
• "MLM have had a poor record in the past in servicing our building, however our new property manager Shabz has been very efficient in getting completed actions in 2 months that previous staff had not achieved in 2 years!"
• "Thank goodness someone (Shabz) was finally given our account because he managed to settle a dispute that has been going on since 2016!"
• "We were impressed from the outset on how responsive they were to our questions about transfer of funds from the previous agent."

Cons:

• "Over-charged on service charge and they did not even try to pro-actively resolve."
• "I had to call at least 2-3 times every day for a week until they decided to send someone to fix the intercom."
• "We had a major water leak in the flat above ours which has been a horrendous experience."
• "My car has been stuck underground for 9 months and counting."
• "It took two and a half years to mend a leaking downpipe, the external redecoration project was neither managed to time nor quality (work had to be redone)."
• "We have workmen turning up unannounced at our flat early in the morning multiple days in a row, tearing up parts of the flat with no explanation or information on what the plan is or when it is getting fixed."
• "Really not acceptable allowing our lift to be broken for 3 months."