Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Good Sainsbury's staff very helpful."
• "I love to shop at Sainsbury’s always clean, nice and helpful staff."
• "The people were curtious, helpful, and just pleasant."
• "A shout out for the staff on the tills who are nothing short of wonderful."
• "Staff are very friendly I have two disabled children and I find shopping difficult with them but here I get so much help from the staff they are amazing."
• "Lovely staff and management, very supportive of our efforts to collect for local foodbanks."
• "Staff are helpful and efficient."

Cons:

• "Today was the most humiliating experience in my life... Several persons from the supermarket surrounded me like I was a thieve or something worse."
• "Aggressive staff. Throwing your groceries over the scanner and dropping them."
• "Some friendly staff, some are rude."
• "Poor customer service asked a member of staff if they had baby wipes and they said no they were all out and I saw them in the next aisle I told her lazy staff members can't be bothered to do their jobs properly makes me sick."
• "Terrible queues with only 1 attendant at customer service very poor response from management."
• "Two lady staff members by the self checkout argued with me for not buying goods worth £10."
• "When asked manager how this was possible as I never seen anything like that before she was unwilling to answer or look more into it, got defensive instead, used foul language and called security guy."

Store Layout and Stock

Pros:

• "Great place for general grocery shopping, it has majority of the stuff you require."
• "The store was well stocked and the shelves were all full, this is impressive especially for the time of day."
• "The best local supermarket in Uxbridge. Have a very good range of food and groceries."
• "Shop is well organised and neat and tidy, and spacious."
• "Large, well stocked supermarket with lots of good quality stuff and lots of discounts."
• "Store itself is well stocked and well layed out."
• "They had everything we'd been looking for for weeks at other groceries and sometimes even with a selection."

Cons:

• "Shelves needed re-stocking. No matter what time of day I visit Sainsbury's, I'm never able to buy everything I need."
• "Not as a bigger range of items as a larger store."
• "Very disappointed. Went after work Tuesday 5.30 no fresh produce, mushroom, apple, cucumber, lettuce etc etc. No fresh chicken."
• "The lack of items on the shelves is becoming a real problem."
• "Limited supplies."
• "Always a very low stocked supermarket."
• "Also tend to be regularly out of stock on certain items and a lot of the time they are quite understaffed, especially around the self help checkouts or if you need to ask where something is."

Parking and Accessibility

Pros:

• "There is an Argos on site and cash machines outside."
• "Parking is free for the first 2 hours if you spend over £5.00."
• "Parking CCTV in operation - one hour is free, if you are longer than an hour you just ask for a parking voucher at the checkout then scan it at the machines outside then you can get up to 2 hours free."
• "Store has large car park offering customers 2 hours of free parking after spending £5 in store."
• "Is free1 hour parking no need to enter your reg, and 2 hours free parking if you buy 5£ or more."
• "Large car park with good number of spaces for Blue Badge holders and parents with small children."
• "The car park had plenty of spaces available."

Cons:

• "This is for the 'CHANGES of the Parking Time Allowances'! EXTREMELY POOR and Unhelpful! 30 minutes free and then have to spend £XX for a 2 Hours parking!"
• "I won’t be shopping here for my groceries ever again after just receiving a parking charge notice, a £70 charge for overstaying 13 minutes whilst I shopped."
• "I get trapped into the small print on the car parking and I received Parking Ticket."
• "Drove into car park at 18.43 and drove back out at 19.12, yet got Parking fine notice to say my car was parked in the car park for 13 hours!"
• "Parking free for 1hour or 2hours with 10£ purchase, though unclear how to avail as there is little customer service help."
• "Parking is absolutely scandalous."
• "Uxbridge sainsburys under a so called refurbished.. 5min shop turns into an 1hr 10mins as everything has been moved and the staff dont even know where items have been moved to."

Cleanliness and Facilities

Pros:

• "Clean and tidy."
• "Covid-19 secure, items rarely out of stock, quick and painless self check out."
• "Bright and clean."
• "The store has a great flow making it easy to find items and it was very clean and tidy."
• "The larger trolleys are kept under shade so if it rains they don’t get wet."

Cons:

• "Terrible bathrooms - filthy with no running water or toilet paper."
• "The supermarket is nice and cool with the AC on. There is a quite a range of vegan food. Which is great! The toilets however are a lot to be desired of."
• "Dark and dingy lighting. Could do with a revamp."
• "Looks a bit old and grubby now."

Additional Services and Offers

Pros:

• "Most Sainsbury's supermarkets will have a convenience kiosk for cigarettes, vapes, refunds and exchanges."
• "Because of the quality service and professionalism as well as the guaranteed quality products which sometimes, you can get cheaper than anywhere else with their continuous 'Promotional Offers'."
• "Sainsbury's vast product range, coupled with accurate and timely deliveries, impressed me."
• "Wide range of fresh, frozen and chilled lines."
• "The alcohol section has great variety for all budgets."
• "The platform provided a user-friendly interface, making the shopping process seamless."
• "Great hygienic practices being followed amidst the pandemic."

Cons:

• "Doesn't have: coffee shop or large choice of clothing."
• "Not really impressed of the fact that most employees don't wear a mask at that time."
• "No one's to help or can't see."
• "Despite this, everyone was quite polite and helpful."
• "You can nearly get everything you want. Except the pain au croissants always seem to run out and the basket which they normally are in is empty."
• "There is disabled toilets and access for anyone wondering."
• "I was a bit disappointed to not find any halal meat section at the superstore."