Bristol Street Motors Nissan Widnes Reviews Summary

Customer Service

Pros:

• "Staff were very professional and friendly."
• "The salesman (Steve Watson) was superb."
• "David was our salesperson and he went out of his way to be as helpful and informative as he could."
• "The team as always went above and beyond to help and advise, always striving to get you the best deal."
• "Service department are always helpful and always advise if any extra work is needed beforehand."
• "Jamie who dealt with my purchase was friendly and professional and kept me up to date."
• "Kelly looked after us, and her professionalism and friendliness were exceptional."

Cons:

• "Was ignored on my first visit by staff who quite frankly weren't interested."
• "I called to check a vehicle was ready for collection... He was so rude and unprofessional."
• "No alternative, no apology, just a blank face and on with the next customer."
• "Getting in touch with used team was not a very pleasant experience."
• "Dreadful customer service - was approached by them to get my Nissan Navara MoT'd there."
• "Really disappointed. Since purchasing the car from them all services and MOT have been carried out by them."
• "I've had a series of very poor experiences with this branch, culminating in a complaint that the service manager didn't even bother responding to."

Dealership Experience

Pros:

• "I was able to drive away in my new car with confidence! Fully recommend this garage to anyone!"
• "A most wonderful experience dealing with Widnes Nissan, Big thank you to Andre and Phil for making it happen."
• "The whole experience was brilliant and overseen be Andree."
• "This is now the third car I have bought from Bristol Street motors widnes."
• "Would highly recommend Bristol Street Motors Widnes due to the knowledge of the staff about all their cars in stock plus the nice friendly atmosphere where we never felt pressured into buying on the spot unlike other dealerships I had recently visited."
• "Fantastic service lovely environment happy approachable staff."
• "Presentation when picking up my new car was superb and made it a really special moment!"

Cons:

• "Don’t see these problems at Ford St. Helens ? Why not."
• "Not overly impressed, bought a new Nissan X Trail from here, transaction was littered with errors and miscommunication."
• "Many weeks later and I'm still waiting! Bristol Street clearly don't want my money."
• "Shocking service. Travelled 1 hour and a half to get a radio unlocked for Nissan to tell me after 5 minutes they can't do it."
• "Arranged a test drive of the Ariya but couldn't drive it cuz the wife of a staff member had taken it shopping."
• "Poor service I was unable to fit the manual wheelchair I was pushing inside the showroom because the door was too narrow."
• "Stay away from this garage at all costs!!!"

Vehicle Service and Maintenance

Pros:

• "Needed a new key to be coded to my 350z, they fitted me in same day and sorted it, I expected to pay for it but they said it would be no charge."
• "Had the car MOT'd at Bristol Street Motors Nissan Widnes, fantastic staff and easy process."
• "Toilets are available, easily accessible for disabled, bus stops close by."
• "When I collected my car it looked and felt as good as new."
• "Small issue a few weeks later and they brought the car in, fixed and cleaned it for me."
• "Great service from Janice. She kept me updated with the progress and it was ready to collect on time."
• "They sourced a Punto from one of their other dealerships and brought it up country."

Cons:

• "Having used this dealership last year with no problems I took my car back for service and MOT. I received a call advising that my car had failed MOT due to a fused bulb in the headlight ?? and cost of repair approx £900."
• "Big place but unfortunately nissans own parts database has wrong info in it so I have ended up with 2 wrong bolts."
• "The receptionists told if we wanted a mechanic to take a look at the car we could be sitting there all day and if we wanted the car booked in it couldn’t be booked in till after Christmas."
• "Service dept absolutely DIRE Avoid at all costs ...."
• "Purchase mini from virtu Huddersfield who where great, unfortunately car was faulty took it to Widnes branch who had it 3 days (and couldn’t diagnose fault)."
• "I had a problem with the brake warning light coming on so took the car in right away... not a chance."
• "Booked in for an MOT and I was told it failed on the steering column. The car is only 3 years old.... They wanted £1000 to repair it."

Overall Satisfaction

Pros:

• "We will definitely recommend this dealership to anyone who is thinking of changing their car."
• "Highly recommended if like us, you need to know all the ins and outs of the many options for car buying before buying."
• "Would definitely recommend buying from them."
• "I can honestly recommend this dealership to anyone."
• "Would recommend anyone to use them. Keep up the great work."
• "Would definitely recommend to anyone looking for a new vehicle and would use again in the future."
• "Would definitely recommend."

Cons:

• "Shocking service, do not use!"
• "Avoid at all costs ...."
• "Only got one star as it was the lowest I could give! Save yourself the stress and do not buy from any Bristol Street whatever you do."
• "Extremely poor back street servicing."
• "Carried out an Aircon repair May 2022, charged quite a lot for replacement pipework. Following April the gas is almost empty and it's blowing warm air."
• "Well what can I say my car went in 5weeks ago for a dpf sensor, 5weeks later still no car customer service is appalling."
• "Took my car for annual service ...car came back looking great after being valeted...but unfortunately it was running terrible."