Stanford Estate Agents Eastleigh Reviews Summary

Customer Service

Pros:

• "We dealt with Bradley from Stanfords whilst on a house hunt and he was really helpful."
• "Phil was very friendly and professional."
• "Jamie was friendly and extremely knowledgable of the property, making the viewing very easy."
• "Highly recommended, professional and always willing to help!"
• "Clear, quick communication, very knowledgeable and exceptionally helpful."
• "Jamie was a real help and was up front and honest throughout our search."
• "All the staff are exceptionally efficient, offering outstanding customer service."

Cons:

• "STANFORDS DO NOT CARE ABOUT YOU. ONLY YOUR MONEY!"
• "Eh. Wasn't exactly instilled with confidence on two accounts."
• "The guy on the phone was rude saying I was early and that I needed to show up on time."
• "Absolutely despicable way to do business. I had only ever used Stanfords before this. Never again."
• "Standfords made no effort to call us on new listings even though they promised us first option."
• "I wouldn’t trust these guys to sort out any issues if they are stand-offish over 2 mins for a viewing."
• "Arrogant, unprofessional, avoid at all costs."

Property Management

Pros:

• "We dealt mainly with Bradley and his knowledge of the area and his experience in the industry were most valuable."
• "He was very knowledgable and professional."
• "Stanford's got us a very good price for our property which then sold within a couple of days."
• "Not only did they sell my house but they were very proactive in actually finding me a property."
• "As soon as we walked in Mark had remembered who I was, and even asked how my stepson was, and had remembered his name too."
• "Fantastic customer service from a all-round professional and friendly team!"
• "Super team all in every area."

Cons:

• "I had been talked into marketing my property so they could give their buyer what he wanted, only to be stitched up at the 11th hour because they wanted to wrap up some sales."
• "We where then accused of damaging the property and made to pay cleaning fees even though we reported these problems at the start."
• "44 year old boiler that seller has interfered with and refuses a boiler survey."
• "We were never told of a completion date that the buyer were working toward until 2 weeks before."
• "However, it caused a lot of unneeded stress for us because they stopped checking on the status of the chain unless forced into it."
• "One the agent didn't know which property we were viewing and second, there appeared to be someone squatting there nobody knew nothing about."
• "When we tried to put our property on the market last year, we feel the initial price that Stanford pitched it at was too high."

Communication

Pros:

• "Jamie and Phil would always call and email me with updates of viewings and feedback."
• "Very efficient and extremely good communication."
• "Always returning calls / emails, always providing updates and keeping things moving forward as much as possible."
• "Our paperwork and referencing was done promptly, they were easy to get hold of (even in a pandemic!) and we felt reassured and looked after the entire time."
• "Customer service is spectacular. All the staff are well trained & professional."
• "All calls and emails were responded to very promptly and appropriately."
• "Communication has been excellent and they are always easy to get hold of and called us regularly with updates and feedback from each viewing."

Cons:

• "Advertises properties that are already rented out."
• "They did a great job on our sale, but lost interest in our purchase probably because it took too long."
• "Refuses access for other standard surveys, delays the process at every opportunity, takes weeks to respond to basic communication."
• "It was more the lack of communication at certain key points that made us feel we weren't what they were looking for."
• "Dreadful! Communication sucks, they don't call you back, they don't keep you updated and then they lie about it."
• "We had little in the way of feedback from initial viewers and had to chase in order to find out what their feedback was."
• "It's very unprofessional, misleading and wastes our time."