Address: 6, Old Horns Crescent, Off Queslett Rd, Great Barr, Birmingham B43 7HA, United Kingdom
Phone: +441213600238
Rating: 3.7
based on 140 reviews.
Customer Service
Pros:
"Lovely to meet a staff member who whilst working hard gave me her time and attention and who has a fab sense of humour even at 8:45pm at night."
"Superb service this evening by delivery driver Carl and his colleague."
"Staff at checkouts deserve praise and thanks, they are doing a great job as are most staff there."
"Amazing customer service provided from Amy, I hope I’ve got her name right.. she’s very friendly and always happy to help and gladly never miserable to serve."
"What can I say but a fabulous woman named Mel, working upstairs is more than an asset to this store she's an Asda Angel!"
"Darren that works at the cafe is amazing. His hospitality and friendly approach makes me want to go every week."
"I popped into the Asda cafe today and was greeted by the most lovely young lad."
Cons:
"The manager is no where to be seen very unprofessional."
"One of the worst customer service I have ever received if not the worst."
"Just asked a staff member why the yogurt fridge's are always covered in mould, she laughed and walked away."
"Staff are busy chatting to one another like soul mates."
"The staff were very unfriendly and had no interest in serving customers."
"Staff are rude, customer service is degrading they wear always happy to help uniforms and they dont."
"Never in my life have I experienced this and can honestly say the staff are so rude."
Store Environment
Pros:
"It's brilliant that it's open 24 hours and has everything we need."
"The Whole store is Well stocked and well Staffed."
"The store has everything you need."
"This is a fab Asda with 2 floors and ample parking outside."
"Great place to shop and very competitive prices. It is a 2 story complex with food on the ground floor and clothes/household items and electricals on the top floor."
"The place is very clean."
"Staff are generally friendly and the store is clean."
Cons:
"The whole store is a mess they don't live up to Asdas vision and values."
"The isles are a complete mess and Di organised compared to others Asdas that I have been to."
"The store has everything you need, however, the cafe is appalling me and my partner have popped in twice now for some lunch and on both time the place has been empty but looked like a bomb has hit it."
"Everything about this place is wrong, shelves are empty, bread is rock solid and usually thawing on the shelves still, nothing has any shelf life."
"Social distance in store was non existent, people going up and down aisles and not following arrows, texting in the middle of aisles and crowded aisles."
"Shockingly bad. Empty shelves, short dates on produce, wilted veg and salad, not even any choices of milk..."
"Empty shelves here there and everywhere when the stock is in boxes on the top of the shelves."
Parking and Accessibility
Pros:
"Massive car park dedicated solely for asda no other businesses around."
"The car park is spacious and the disabled spaces are close to the door."
"Lots of disabled parking spaces, although if you come at peak times sometimes you have a little wait."
Cons:
"Parking always busy. Parking for parents with kids always occupied by people with no kids."
"We have just been given a 70 pounds fine by asda for her parking there after 10."
"I have just found out that you are only allowed 30 mins in the carpark if you go after 12pm. So BEWARE or face a £70 fine."
Product Availability and Quality
Pros:
"On a good day, the variety of free from food Asda has is second to none."
"Despite the media scaremongering the public into believing the shelves will be empty at Christmas, I was very impressed with Asda Queslett, their shelves were full to bursting."
"Reasonably priced and well stocked."
"I love their fruit too which is excellent quality and a bargain."
"Their Asda value cheese and onion pasties are delicious so I usually get some of them."
"vast selection of foods from all over the world. Great fruit and produce. And I must say the staff is very friendly."
Cons:
"Shelves regularly very low across the board."
"I have bought all my shopping from this store for years... But in last 6 months i cannot buy certain items."
"This is the first supermarket which never has any stuff in stock since it’s a 24-hour store."
"Unfortunately staff have on a number of occasions refused to make pizzas due to being understaffed, and regularly have the shelves empty."
"Waited for a delivery from Asda and it was a no show with no contact from them to advise it won't be delivered."
"Lots of food not available as advertised on the menu."
"Terrible service. Prices are too high. Things are broken. Staff are rude. Dirty."