Fenwick Kingston Reviews Summary

Customer Service

Pros:

• "Karin from Dior is an exemplary of an excellent customer service attendant."
• "I have to say I had the best experience with Karin at Dior today."
• "Super service from Eleanor in the Charlotte Tilbury concession, she is so helpful and friendly."
• "Many thanks to charming Barbara a Merchandiser in Bentalls Penwick store."
• "The best customer service experience I have had, bought loads of kitchen items today with the help of Barbara and two other ladies."
• "Had the best experience in MAC, with a lovely lady called Nathalie."
• "Laura was super lovely and even more helpful when I came in to choose a perfume from Chanel."

Cons:

• "Treated my son badly when he worked for them recently. Very overbearing and intransigent."
• "Some staff distracted and uninterested in customers. Don't expect a warm welcome."
• "I also found the customer services of few of the staff members I spoke to, to be below the standard I was expecting."
• "I had a bad time here today in child dept the staff were unhelpful especially a guy with curly shoulder length hair."
• "Love the store itself, but the staff need to seriously reconsider their customer service."
• "Unfortunately, your customer service in Nars cosmetics department is very poor and bad."
• "Appalling customer service. I returned a faulty item to be repaired under guarantee. No receipt given, returned item mislaid and then they said they wouldn't repair it despite valid guarantee."

Shopping Experience

Pros:

• "One of the biggest and best department stores out there, with products to suit every budget."
• "You can find very interesting products and small gifts for everyone, quality products, good furniture, lots of kitchen accessories on affordable prices."
• "They have a bargain area with reduced prices on a whole range of products."
• "Came here to do some shopping good selection of shops. Zara, Oliver Bonas, New look, Massimo Dutti, Fenwick, etc. also have a cinema, waterstones with a cafe, and other eating places. Nice atmospheres."
• "This shopping mall is a very good one. Not only does it have a good selection of shops but its restaurants are really good."
• "We love going to this shopping mall, lot's of great shops and all the brands available."
• "Good selection of shops in the main mall and outside, the Bentalls itself has a good offering of various brands and a variety of things, the food options are good too."

Cons:

• "Bentalls was great 10 years ago but time has moved on and you can see many empty shops nowadays."
• "Feels absolutely like a complete and utter maze in there!"
• "Bentalls is slowly but surely becoming very dull. The toy department, once one of the best, has been gutted."
• "Not impressed with Black Friday shopping. Stuff 10 to 20% off but original prices not labeled on merchandise."
• "Toy shop looks lavish but poorly stocked."
• "Looking tired - trying to be something it’s not with things they are stocking it’s looking very run down."
• "A generic collection of usual high street conveniently located in one shopping arcade... there is nothing unique here except it still has an Hmv."

Facilities & Accessibility

Pros:

• "Parking is also really easy and there are plenty of spaces so it's really easy to get to by car, bus or on foot."
• "Animals are not allowed into shopping centers or stores for various reasons, but they are allowed here."
• "It being conveniently located across the street from where we stayed made it a daily stop for us."
• "An added bonus is there are plenty of places to eat or just grab a coffee."
• "Easy parking and always busy."
• "Big shopping mall with many choices for dining that it will take you strolling for a whole day. The areas are clean and tidy."
• "Lovely shopping centre, always clean and well maintained, plenty of lifts and escalators to get to each floor."

Cons:

• "Nice shopping center, but seriously in need of a parking payment app, the lines for the machines at closing time are outrageous."
• "Only concern is there should be more toilets, preferably on each floor."
• "Bentalls doesn't accept contactless, and when I asked an assistant why, she told me to shop elsewhere if I want to use it!"
• "However, one little thing that really bothers me whenever I go there is the horrendous smell of the Yo- Sushi Restaurant throughout the entire shopping mall!!"
• "Disabled access not marvellous. On 2nd floor (shoe dept) floor has a large lip to concrete making wheelchair access very difficult."
• "Parking: Lots of parking available but paid."
• "Had a very very uncomfortable experience here today with a staff member who unnecessarily encroached on my personal space."

Food & Dining

Pros:

• "There's an abundance of food; there's a Costa on the second floor I believe."
• "The Fenwick restaurant at Bentall’s centre, serves really good food! We tried the chicken katsu curry and it was delicious."
• "Satori restaurant is great."

Cons:

• "Just been to Fenwicks restaurant on the top floor. Food was absolutely shocking."
• "Ate at the restaurant, worst meal I have had in London in quite a while."
• "If at any point you find yourself at the Mason +Rye and you are tempted to eat the tiramisu cake, please DON’T!!!"
• "I had one of the worst coffees I've ever had."
• "Used the restaurant, what a let down. Staff needed training in allergens."
• "The coffee shop Nero was an utter disgrace."