Crust Liverpool Reviews Summary

Customer Service

Pros:

• "Great pizza and nice staff they helped me with the loyalty app no problem and where very patient."
• "Went to Crust earlier today and was served by the most amazing waitress, her name was Halle I think, really helpful and super polite."
• "Service was quick and the staff were really friendly."
• "Servers very approachable and friendly."
• "Service was great and all the staff were lovely."
• "Staff are super friendly and helpful."
• "The staff were always smiling and very polite and pleasant."

Cons:

• "Worst customer service to date!"
• "In my point of view, the service was too slow."
• "We waited almost an hour for our food and had to remember the staff to prepare our order."
• "Staff members appeared to prioritize socializing in the kitchen/serving area rather than tending to customers."
• "The biggest let-down was the staff who didn't pay much attention as we waited over 30 minutes for our finished plates to be collected."
• "Service was slow though waited over an over an hour and a bit for ours to arrive."
• "Service none existent would have mentioned it but no one actually came over to ask if everything was ok."

Food Quality

Pros:

• "Food was very hot,tasty and fresh."
• "The AUTUNNO pizza is their prize winner."
• "Really loved the pizza. The crusts were deliciously crispy and chewy."
• "Always amazing food with great portion sizes."
• "Food was amazing, john the waiter was a top lad and a credit to the restaurant."
• "Best. Gluten. Free. Dough. Ever!!!"
• "The pasta (spaghetti) was extremely fresh, the pesto rich and the sauce was decadent and creamy."

Cons:

• "Ordered the Nduja pizza. It was easily the worst pizza I have had in recent memory."
• "Food was bland. Pizzas wasn’t the best. We complained as carbonara tasted like scrambled egg."
• "Food took an hour to arrive and when it did there were 2 long hairs in my pizza."
• "Bang average pizza, ridiculous environment, so loud and hot, service poor."
• "The pizza only got a 5.2 out of 10. The flavours were good but texture let it down."
• "Pizza did lack the authenticity."
• "However I got food posining from the carbonara on my 18th birthday 🥲 ruined my day."

Atmosphere

Pros:

• "It was nice and quiet place with good music."
• "Been here a few times and always enjoy atmosphere and not least the pizza!"
• "Atmosphere was lively and the restaurant quickly filled up around 6pm."
• "The atmosphere was buzzing, which enticed us in."
• "One of the best atmospheres for a restaurant I have ever experienced."
• "Cool chilled vibes in this restaurant."
• "The restaurant's interior is tastefully decorated, creating a cozy and inviting atmosphere."

Cons:

• "Facilities also getting a bit run down."
• "Personally I feel the places lacks a good buzzy vibe, and the tables are too close together and the chairs are a bit small and uncomfortable."
• "Very very warm inside no air con. Not enjoyable experience."
• "Unfortunately very very loud, so that you can't talk to each other."
• "Atmosphere is generally alright but it can get very loud."
• "The middle was wet and soggy like a pancake Made me sick."
• "The atmosphere, despite being busy, is fresh and welcoming."

Value

Pros:

• "Prices range from a fiver to not much more than ten, Crust serves pizza, pasta and craft beer."
• "Portions sizes are fair and reasonably priced."
• "Prices are decently good, and you definitely get what you pay for and more."
• "The food was amazing and really good value."
• "Prices are very reasonable with fast and friendly service."
• "Great food and fair prices."
• "Affordable pricing."

Cons:

• "It was not worth £8!"
• "We found it very expensive for what they offer, in fact, very expensive."
• "The food was way overpriced... it only tasted like tomatoes it wasn't filling at all the cheese and pepperoni had no taste."
• "Absolutely disappointed! I order from deliveroo a tagliatelle bologna and it was a tiny portion. It took 1 hour to come and they charged me £15 for nothing."
• "The cocktails are lovely, however slightly over priced."
• "Felt more expensive than usual and the pizza order was wrong."
• "The toilets were also abismal. Considered it is a relatively large restaurant they had one Wc for ladies and a floor held together with duck tape."