Address: A4, Padworth, Reading RG7 5JF, United Kingdom
Phone: +441189712424
Rating: 4.3
based on 161 reviews.
Customer Service
Pros:
"Webbs were great to deal with right from our initial enquiry through to the actual purchase of our new leisure vehicle."
"Webbs service team, Greg and Dan were brilliant, their advice was, clear, reliable and honest."
"Steven Archer and his team at Webb's were a pleasure to deal with, nothing was too much trouble."
"A massive thank you to Danny of the Service department. I had a warranty issue that was processed in a super efficient and professional manner."
"Steven Archer couldn't have been more helpful not pushy left us to look at the motorhome at our leisure any concerns where sorted straight away."
"Nothing was too much trouble from webbs.great customer service and very helpful."
"The staff were very helpful, with excellent service. All agreed work was done."
Cons:
"Selling a motor home that has a major fault within the first 6months of it being owned and then holding onto the van because the insurance they sold doesn't cover the fault."
"The shop is a mess, nothing is priced correctly and the assistant seemed to be more interested in the internet than the customers."
"Awful! We spend £50k on a camper and the second they had our money they washed their hands of us!"
"Shocking customer service when I went to look at the Vans today. No help or assistance from the sales team at all."
"Terrible service, no explanation or help when requested, poor customer service."
"Not actually 'open' for the last half hour of trading."
"Accessories shop very untidy. Guy behind counter gave the impression he could not have cared less."
Sales Experience
Pros:
"After discussing numbers with Steven (he was the Sales Executive that sold us our original van), a deal was struck that suited all parties."
"Cannot fault the sales staff for patience and helpfulness. All stock at moment over priced which dampened experience and I still have possibly an intermittent issue around steering wheel electrical connections."
"Nice and easy handover with Steve for our px and collection of new van."
"If you’re in the market for a new motorhome give them a try."
"Guy was very considerate, agreed a fair price, visited and paid the full amount straight away."
"Would not hesitate to recommend Webbs on the basis of our experience so far."
"The whole buying experience at Webbs was uncomplicated, with no pushy salespeople."
Cons:
"Now the tap has stopped working! I would be very wary of buying from these cowboys!"
"Would now only go if I couldn't get what I wanted elsewhere."
"Sadly lots of leisure companies don't seem to have to sell anymore."
"Not a very good selection. Left to your own devices absolutely no help offered whatsoever."
"When you ask to look at a camper they did not want to come along to even show how the front seat could turn to face the back."
"It's worth noting that the second hand motorhomes on show in Webbs are in the condition that they were when they were bought/part-exed by Webbs."
"I would advise people to avoid this company."
Product Quality
Pros:
"Good trade in price on the old one and all the PDI work on the new van is of a very high standard."
"We bought the motorhome knowing the skylight was broken and on back order."
"Great selection of campers and motorhomes."
"Just had my previously purchased motorhome serviced and habitation checked."
"A good family run business, staff always friendly and helpful."
"The motorhome was prepared to a high standard."
"For anyone looking to buy a motorhome make Webb's your first port of call."
Cons:
"Be very careful if you use them as their warranties are worthless!"
"Quality is poor. Thin wood cupboards & doors, compared to my 2015, no deal today I'm afraid."
"It had an issue with engine light on the way home."
"When we came to pick up the motorhome it turned out that it had no service history, even though it was described to us by the sales person as having a service book with two existing service stamps in it."
"The clutch failed after 500 miles Although it came with a warranty its not worth the paper it's written on as in the warranty small print it states it must have a full service history, which the van doesn't have."
"On first use we had a couple of problems: a gas leak and we couldn't get the Truma heating working."
"We also found the toilet floor badly cracked and had to be replaced."
After Sales Support
Pros:
"We’ve bought several Motorhomes from different firms over the years and have never experienced such a pleasant and helpful man as Steven Archer."
"Webb’s have always been super helpful from sales to after service."
"Communication was excellent throughout and they were so helpful and kept us informed all throughout the process and were happy to answer our many queries."
"Trading in our VW campervan we were lucky to have Josh’s support and guidance to find the motorhome we wanted and with all the features we needed."
"I had cause to require technical assistance of the workshop for my previous van a couple of years ago regarding a minor issue (out of warranty) which was dealt with quickly and to my satisfaction."
"I would recommend anyone buying a motorhome here, and the after sales service with the workshop is second to none and will make me come back time after time."
"No hidden extras the price agreed didn’t change and they couldn’t have been more accommodating."
Cons:
"Initial sale went well, brand new motorhome what could go wrong?? After sales service is and has been completely non existent."
"When I complained both the service manager Danny Woodward and the general manager Guy Tegg were both extremely rude and obnoxious."
"If you are looking for a motorhome, do not go to this place."
"I personally would not recommend these at all."
"They allowed me to find a local garage in my area to have the problems solved and were quick and efficient to pay me back the bill."
"However, we found the habitation check was very very poorly conducted."
"Terrible after service. Terrible before Covid and still terrible."