Robinsons Caravans Ltd Reviews Summary

Customer Service

Pros:

• "Excellent service, would recommend and would use again."
• "We have had one or two issues which have been sorted quickly and efficiently."
• "Second visit in a week and found staff most friendly and helpful."
• "Very friendly staff sales and shop, in fact everyone we met and spoke to were the same."
• "The handover was very thorough and efficient."
• "Very helpful and friendly staff. They will go out of their way to make you feel comfortable and no pressure."
• "The service people are okay and friendly enough, but the reception staff aren't as friendly."

Cons:

• "The curtain rails were hanging off at both ends on the front window."
• "The blind they said they had replaced was worse than when we took it in!!!"
• "Not great aftersales weeks down the line, fine initially now non-existent."
• "The service however on our first outing afterwards all the mains to the van switched off large leak on the water tank under the settee."
• "I asked what our van might be worth he said he didn't know."
• "The sales man Scott was useless gave me lots of false information."
• "The service was approximately £250. There are much cheaper services in the area."

Value and Quality

Pros:

• "The van was competitively priced and in fantastic condition."
• "Fantastic caravan. Sale agreed."
• "Purchased a new Lunar van, can't speak highly enough of the place."
• "Bought a new Swift Sprite Compact and extremely pleased with it."
• "I paid a price that was cheaper than I had expected to pay."
• "Purchased our new Caravan on Wednesday, very pleased with the cleanliness inside and out."
• "The body work perfect unable to tell there was any previous damage."

Cons:

• "After owning the caravan for 3 weeks we noticed that the GRP side to the left of the door had been filled and resprayed (poorly) in an areas some 40cm x 60cm."
• "It turns out my van was 70% damp right the way across the front between the dinette seats and around both front lockers."
• "The original Bailey build quality is a real joke, or would be if it hadn't cost us £35000 to purchase."
• "Bought a lunar ultima 2016 for 16000£ from this company in February last year, the flooring under the caravan sagged and split open, now it’s Obviously not fit for purpose, Robinsons where not interested told me to contact lunar who don’t exist anymore I’m now stuck with a pile off scrap I can’t use thanks for nothing Robinsons!"
• "We now have a £50,000 caravan which is unusable!"
• "Still in disbelief. Bought a brand new Bailey Phoenix 440 from Robinsons Chesterfield, collected Feb 2023. Eight 15-20cm long cracks in rear GRP panel at head height, so rejected caravan."
• "I bought a new Bailey caravan from Robinsons in April 2015. It came with 9 warranty issues."

Sales Experience

Pros:

• "Carl your a credit to the company with your handover, detailing items and answering our questions so we could understand."
• "Cant recommend the team enough and would recommend anyone to try them out if u want a caravan or motorhome."
• "With our experience I would certainly recommend Robinsons to anybody looking to purchase a new motorhome."
• "Special mention to Jordan in sales, after one phone call to Jordan we knew we were using the right dealer."
• "I would rate the sales team and the handover guys but NOT after sales."
• "They couldn’t do enough for us to suit our needs, nothing has been too much trouble."
• "Highly recommend if you looking for your next caravan/motorhome."

Cons:

• "All in all I urge people to swerve these thieving lying toe rags who take your money and do nothing but mess up your caravan."
• "Don’t take your pride and joy for service there because frankly they don’t give a damn."
• "They would have charged us 15 minutes labour to replace a £2.00 bulb which would have taken a couple of minutes to replace."
• "The sales man Scott was useless gave me lots of false information."
• "The service was approximately £250. There are much cheaper services in the area."
• "I have payed full whack for a service I have not received, been lied to about the damp."
• "Don’t go."