Address: Spittlegate Level, Grantham, NG31 7UH, United Kingdom
Phone: +441476560599
Rating: 4.1
based on 172 reviews.
Customer Service
Pros:
"The customer service is second to none."
"From first contact to completion of a great part exchange deal we found nothing was too much trouble for Grantham Caravans."
"The salesman, Brian Makwana was great, always trying his best and making sure things were right for us."
"Great service and contact from Paul throughout our purchase."
"Thank you to you all at Grantham caravans for a stress free purchase."
"A quick call to Brian and within a couple of hours we have a (very friendly) technician with us and the problems are sorted."
"I would highly recommend anyone thinking of buying a motorhome/Caravan to use this company as they do truly care about their customers."
Cons:
"They will do and anything for you to get a sale, and once they have your money they do not want to know."
"Service department not interested and very unhelpful"
"Absolutely shocking customer service."
"Appalling customer service. They are all over you when buying but once they've got your money - forget it."
"However I wouldn’t recommend the valet service. The van didn’t look as though it had been cleaned at all."
"They don't want to know about problems or issues, deny any responsibility, don't call back when promised."
"Poor communications. Staff unprofessional and seems too busy to do their job properly."
Product Quality
Pros:
"On entering the van we found that Cheryl had put the central heating on and all the lights. It looked lovely."
"Very pleased with the condition and was able agree a discount for no trade in. Purchase process and handover and collection was professional."
"The van was spotless, everyone couldn’t have been more helpful and it was straightforward."
"We are absolutely very pleased with the way Ben Duffin-Rose helped us with our Cadac BBQ."
"The caravan looked lovely from the outside."
"The van was immaculate and we had everything fully explained to us."
"Very pleased with the caravan and even the tow bar fitting was done very professionally."
Cons:
"We picked up a new van on March 11th 2017, it went back on March 12th which was the first of 8 returns in 14 months."
"We brought a Atlantic awning £1400 and was told it was the best awning it would withstand any weather conditions... completely collapsed."
"The main interior door would not latch, on closer inspection the striker plate was 10mm too high."
"Dog hair, spider nets everywhere, grease stains even on ceiling, the toilet had piss stains and a very bad smell."
"Furniture was all over the place, misaligned, not what you would expect to see on a £28000 caravan, been used regardless."
"The van developed several faults within the first 3 months of ownership."
"The 4 issues that were meant to have been resolved have been 'fixed' to varying degrees."
After Sales Support
Pros:
"Following a night in the 'van we had a warranty issue, the aftersales team and technicians were accommodating and helpful throughout."
"This is our second caravan from Granthams and the service and welcome from Andy, John and the team is second to none."
"The same excellent level of service applies to the staff in the accessories shop."
"Our experience has been one of absolutely great service from the impeccable care shown through the sales and handover process to the marvellous support from both the service function and the on-site shop."
"The service department are excellent in providing the skills needed to keep the customer informed."
"Full marks to them in ensuring all the work is completed."
"Fabulous service with regards to the work done to the caravan and the communication and friendliness of the staff."
Cons:
"Refusal to provide expedient post sales warranty support; a failure to meet with warranty & UK legislative Consumer Law obligations in the resolve of purchased product issues."
"Booked van in for a service and warranty blind repair... an hour or so later I got a call to say the blind wasn’t actually in stock so would not be replaced."
"We needed some warranty work due to snagging items and the customer services side of this company is awful."
"Every time we had the misfortune of going to drop our caravan off, for service or repairs someone was falling out with customers either on the phone or in person"
"They quoted me for repairs to my lunar caravan on 8th July, and they were given the go-ahead to proceed with repairs straight away, but after numerous calls and emails have never got back to me."
"The customer services team never call you when items are available, you have to chase them."
"Grantham were notified of faults with our caravan within the 1st year warranty period, they chose to use the warranty from the manufacturer instead of dealing with faults directly which is wrong."
Overall Experience
Pros:
"Now on our 3rd caravan from Grantham Caravans."
"Our hand over a couple of weeks later was executed by the most knowledgeable, considerate and helpful Steve."
"It was a pleasure purchasing our new Swift from Grantham Caravans from start to finish."
"Had to return my caravan for warranty rectification of a road light failure. Professional and courteous throughout."
"Would like to say a big thank you to Sam for selling us our dream caravan.customer service was brilliant and all our questions where answered."
"Thank You Grantham Caravans are surely the best."
"Without a doubt this has been the best dealership I have ever dealt with and would not hesitate to recommend to anyone."
Cons:
"I would never use Grantham Caravans again and yes this is a late review but have just read your laughable statement about quality and fantastic customer service on your web site so felt the need to inform others it isn’t always the case."
"So sad as it could have been avoided if in my opinion the company did not adopt a policy of 'Profit before people'."
"We have dealt with Grantham Caravans since 2015 and we even gave them a 2nd chance. But no more, I would suggest that no one deals with them, they are rubbish, once they have your money they do not want to know!"
"Would NOT recommend it use again."
"Avoid Avoid Avoid!!"
"A thoroughly awful experience. Looking for a new Coachman model next year but no way will I return to Grantham!!"
"This is possibly the worst dealership I have ever had the misfortune to deal with."