Address: 1A Haymarket, Norwich, NR2 1QD, United Kingdom
Phone: +441603662072
Rating: 4.7
based on 125 reviews.
Customer Service
Pros:
"Amazing experience, I was very impressed with high quality of customer service."
"Brilliant professional people the minute you walk in greeted by a friendly smile."
"Very friendly staff and always on hand to help."
"Lady on the shop floor was very helpful and very professional."
"Neil was absolutely fantastic and went above and beyond looking after us for the 3 hours we were there."
"Emma was very helpful with ordering my glasses and ensuring they fitted well."
"The amount of care and attention I received was impressive along with a personable and humorous experience."
Cons:
"So 4 hours to be told there’s nothing they can do for me."
"Once it was apparent that Optical Express could not fix the side effects they discharged me."
"Zero aftercare was received in the end. 5 years on my eyes are degrading once again."
"Please be aware that the manager has fantastic delay tactics for putting you out of your guarantee period if you need to make a claim."
"I had an added insult when I called customer services and was told I would have to wait 28 days (in this day and age) so not only do I have out of pocket expenses travelling and staying in Chelmsford, I have to wait all this time for a refund."
"Terrible place stay away."
"Terrible service! Arrived to an empty store, and found there was no report of my appointment."
"I had Lasik iDesign Surgery at Norwich Optical Express yesterday... I have better than 20/20 vision already!"
"It's incredible to wake up in the morning open my eyes and be able to see without having to rummage about trying to find a pair of glasses."
"The eye test was the best I've ever had."
"I had lens replacement carried out at Chelmsford. A TRULY LIFE CHANGING EXPERIENCE."
"The opticians are outstanding and they are taking Covid Safety more seriously than any other business I’ve encountered since March 2020."
"Fantastic service from start to finish!"
Cons:
"4 years on I’m learning to live with what they did to me. I would not recommend them."
"As a business owner it is so important you keep on top of your cash flow... I wouldn't advise doing work for optical express as every time I speak to them a member of their very rude telephone staff tell me a different story."
"I was thankful for their honesty at Chelmsford which then leaves me with doubts about the original examination at Norwich."
"The whole experience left me very frustrated and quite upset."
"The surgery itself was painless (although part of the procedure is uncomfortable)."
"Had my natural lenses replaced for variable focal lenses 4 years ago. After the operation and 11 months healing time I suffered all 'possible' side effects."
"Do not use this company or believe whatever they say!!!!"
Product and Service Satisfaction
Pros:
"Wouldn’t use anyone else. Would definitely recommend to friends and family."
"Bob was as brilliant as ever in helping me find suitably fitting glasses."
"Needed the arms on my sunglasses rebent for a better fit. Jack K quickly did this for me at no charge!"
"Vert happy with the service at Optical Express and will certainly be returning for my next check up... sooner than 26 years."
"They helped me out to fix my sunglasses."
"Would always recommend this place."
"I went with Optical Express for a LASIK eye surgery. I couldn't be more satisfied!"
Cons:
"In all it took 10 weeks to get this sorted and get the glasses back with the correct prescription! Not impressed."
"Optical Express took no responsibility for the fact they had sent me the wrong prescription."
"Thay make my lenses wrong, took my old."
"5% off was rather disappointing!!"
"Odd that a replacement leg was over £40 yet frame over £20?"
"I was left without lenses because I was overdue the sight test, which I was trying to book for months."
"Went for a LASIK consultation, was warned by phone call 25 minutes before my appointment that they were running 1 hour behind."