Smashburger Reviews Summary

Food Quality

Pros:

• "The burgers were absolutely incredible; fresh and delicious, and stacked high with toppings!"
• "I ordered the double bacon cheese burger with my ultimate fave onion ring. It was one big crispy onion ring in my burger. I really enjoyed this new version."
• "It was cooked to perfection all the right seasoning & juicy like a Smashburger should be!"
• "The burgers were well cooked, juicy and tasty."
• "The service was great. Shout out to Nav & Alissa."
• "The burgers themselves are incredible I would recommend the blue cheese burger."
• "The burgers were quite messily composed as well as a lack of condiments for sides, did let this place down."
• "The food was fantastic and I really couldn't fault it."

Cons:

• "Burgers here are alright, better than McDonalds but still dry with floppy bacon, but nothing special."
• "I took a bite of the burger, it was raw inside and stone cold."
• "The cheese definitely wasn't Swiss, not even melted, mushrooms barely cooked and the patty was dry as heck."
• "The bun was dripping in grease and had rock-hard, crunchy black bits all over the inside of it, the burger was horrible and chewy."
• "I ordered a burger with a side of tater tots which were stone cold."
• "The avocado vegan burger had one tiny piece of avocado on it."
• "Food delivered by Uber cold soggy and inedible."
• "The fries were good, if not a bit too salty."

Service Quality

Pros:

• "We were greeted and shown to a table by a lovely, polite waitress."
• "Quelly was really friendly, and attentive. Nothing was too much trouble."
• "The service was friendly and the food arrived quickly."
• "Nav & Fin were delightful and super accommodating."
• "The staff are so friendly and accommodating, there is plenty of seating."
• "The staff here are friendly, but I would say the service is okay."
• "Very friendly helpful staff. Clean and plenty of seating."
• "The waiter was really sweet and helpful."

Cons:

• "Disgusting attitude of staff - long wait for food. Waited 35 minutes for two burgers and 1 fries."
• "The high prices and unhelpful service made my lunch experience disappointing."
• "The staff really seem like they couldn't be bothered - not rude - but just totally uninterested and half asleep."
• "Poor service even with more than enough staff. Half of the food came cold when the restaurant is at less than a fifth in capacity."
• "Staff was very ‘awkward’. I was asking very common questions like “how long is the wait” and they were being funny about it."
• "The place was grim, loads of food all over the floor and staff look like they didn’t want to be there any more than I did."
• "Staff got the whole order wrong and blamed me for it."
• "The staff were preoccupied with having a long chat in a quiet restaurant before finally acknowledging us."

Price and Value

Pros:

• "Really good burger, costs 9£ for a double burger."
• "The prices for individual items is more than reasonable."
• "If you're a student looking for a little bit more than McDonald’s then you get 25% off."
• "The food is always incredible and is very good value for money."
• "The prices though are very expensive. You could get a full meal in a good restaurant for the price of just a burger at Smash Burger."
• "The burgers were nice but expensive, but the attitude of the staff completely ruined the experience."
• "Great food and service. We came in quite late, around 10 pm ish. It would have been quite easy for the staff to say" sorry sir, we're not serving " , but they kindly still served me and my wife."
• "My favourite is grilled or crispy chicken with Bacon, BBQ sauce and cheddar cheese."

Cons:

• "It's extremely over priced for the amount of food you get (£103.00 for 6 of us)."
• "All that for £15 was an absolute rip off. Try making decent food for good prices instead."
• "The downside was the cost, it was definitely not somewhere I’d eat at frequently as the prices were pretty high."
• "The high prices and unhelpful service made my lunch experience at this place today (around 1.30pm) disappointing."
• "Five guys is 2mins away, go there instead! The burgers here are alright, better than McDonalds but still dry with floppy bacon, but nothing special."
• "Avoid this place had better burgers from Lidl they charged nearly £30 and still didn't get the order right."
• "Food delivered by Uber cold soggy and inedible I returned it and manager replaced it as it was spoilt and promised uber would refund for my trouble uber refunded £1.29 which didn't even cover petrol never mind parking fee my time and the stress not good enough at all."
• "I had a Truffle Mushroom Swiss which was awful. The two meat patties are tiny and lacked any flavour or seasoning."

Cleanliness and Atmosphere

Pros:

• "I would also like to leave a glorious review about the cleanliness of their toilets."
• "The restaurant was very quiet snd we got a nice window seat."
• "The restaurant is clean. "Sweet potato smash fries" and "sweet butternut veggie burger" are tasty."
• "Very clean and tidy, sanitiser is also available on entry."
• "The atmosphere was awful and all the food came cold!!"
• "The restaurant is clean. "Sweet potato smash fries" and "sweet butternut veggie burger" are tasty."
• "Seating area is plentiful, and I like that there’s ketchup and mayo available on each table."
• "Wasn't massively impressed with this burger restaurant. Probably the worst in bath, chips were poor."

Cons:

• "Toilet full of vomit with a brush down the toilet too."
• "My beef... Is that the cleanliness is none existent. Food up the walls, sticky floor, dusty light fittings."
• "The food is good, the service we received was only ok."
• "The place is so poorly run its laughable. Trays and wrappers all over the tables and floors."
• "The place may look nice from outside but be aware it is overpriced, quality and quantity poor and customer service needs improving."
• "Went today, Friday after work before a show. Wish they had told us before we ordered that actually the cold greasy food would take 45 mins to arrive."
• "The burgers were dry and both the burgers and fries were lukewarm, the place was not busy so no excuse really, complained and got sent a voucher for £20 not enough to cover the 2 meals we paid for won't be back not even to spend the voucher"
• "The restaurant was completely soulless and staff are very disinterested."