Address: Mill Bank, Stafford, ST16 2QZ, United Kingdom
Phone: +441785291261
Rating: 4.1
based on 122 reviews.
Delivery Service
Pros:
"Great to see someone in Stafford can finally make good a waffle after hours."
"My first impression before a year was bad, I don't like at all. Today I give a second chance and it wasn't wrong."
"Very good service Gregg was so lovely to speak to service was good we didn't know they could deliver to my area so pleased with that."
Cons:
"Ordered two desserts at £21.50 for delivery for our kids as a treat. Took two hours to arrive."
"Ordered 4 milkshakes that never arrived. Rang little desert shop twice after the app said they had been delivered."
"Waited and still waiting well over an hour later for two crepes. The time on just eat kept going up and up."
"Ordered for delivery last night.....the food was late, so phoned to chase it."
"Food was ordered online and was told it would be ready by 6pm. At 6pm the shop said they hadn't seen my order."
Customer Service
Pros:
"Had a chat with the new manager. Seems to be switched on and taking things seriously."
"Had such a lovely experience coming in with my friends, all the staff were so lovely to us and so friendly."
"Always impressed with the manager Greg and his team at the little dessert shop in Stafford."
Cons:
"Terrible service, only 3 staff members serving 20+ people, waited 35 mins for 1 item of food."
"Certainly won't be going back. Shocked its managed to get a 3 star hygiene rating."
"Went here with my family last night and was appalled at the service I received."
"Not a great experience. Stood there like a lemon at the front door waiting to be seated."
"My daughter went for her 1st date with her girlfriend. They sat for ages with no-one explaining that you have to order at the till."
Quality of Desserts
Pros:
"I always love coming here, lovely atmosphere, lovely desserts, amazing staff, very friendly."
"First time visited here and all desserts were nice with lovely presentation but the best dessert was the waffles one."
"Being a sweet tooth has its perks, I’m more of a cookie dough person so that fulfilled my tastebuds."
"The choices of mouth watering desert are unbelievable, every single one looks freshly made and delicious!"
Cons:
"I wanted to love it, but found the red velvet cheesecake to be completely bland."
"DO NOT GET cookie dough deluxe it’s nothing deluxe for the extra money you have to pay."
"Check your ice cream when you order. We ordered a dessert that came with ice cream and found a piece of plastic in it."
"
Absolutely horrible. They cannot make cappuccino, it is more like overly milky filter coffee with a sad milk froth on top - undrinkable."
"Food was ordered online... Things that were supposed to be warm were cold, some things were over microwaved."
"The waffle I had was nice, but that was about it. The place felt dirty and that put me off the waffle anyway."
"Very disappointed with our experience of LDS, two of the three desserts we ordered were satisfactory but the waffle was very doughy and undercooked."
"One cake looked like it was sliced and then thrown into the box. One cake had that much food colouring that it was all we could taste."
Ambiance and Cleanliness
Pros:
"Lovely place to have dessert with your family and friends. The portions are really good and worth the price."
"This place is amazing, staff are friendly and seated us quickly. The price is great value for money."
"Lots on offer on the menu such as cakes waffles crepes sundaes etc...slightly over priced imo...was nice though."
"Been to this shop quit a few times at least twice a week, fantastic service, and staff especially kate the manager puts her heart and soul into making customers happy."
Cons:
"I can't stand the sickly sweet smell inside and the sticky table tops but that's the same in all these dessert shops."
"The place is sticky everywhere (especially the hard to read menus) and doesn't feel clean."
"Wouldn't eat here again - when we arrived every table was dirty - long wait to be seen - then to be seated."
"The waffle I had was nice, but that was about it. The place felt dirty and that put me off the waffle anyway."
"Having to wait nearly 10 minutes to be seated when the place was mostly empty!? 20 minutes wait for drinks after being seated (never mind the desserts!) dirty table and dirty cutlery!"
"This place is disgusting, after being lied to that there was no blonde haired people that worked there (the hair was blonde in the dessert) after watching her leave only moments beforehand."
"The Little Dessert Shop of Horror. Visited today and will not be back. Anything too do with the food was totally overshadowed by the rude and unacceptable behaviour of the staff."