Address: Unit C Moorgate Retail Park, Moorgate, Bury BL9 7AQ, United Kingdom
Rating: 4.4
based on 163 reviews.
Customer Service
Pros:
"I truly can't beat shopping here... Well done guys, and thank you 👍🏻"
"Both ladies at the till went above and beyond."
"Purchased a steering wheel lock online. Website clear and uncomplicated, product delivered quickly to store, and service in the store swift, professional, and polite."
"I was fortunate to get a Fix Your Bike voucher and very happy with the service received from Halfords Bury."
"After purchasing a bike on the cycle2work scheme, I was so impressed with Paul Nightingale."
"I bought a faulty product from halfords & took it back they immediately replaced it with an apology the service was without question brilliant so thankyou halfords the guy on the till was really helpful first class service."
"Exceptional level of F2F interaction, assistance and overall product knowledge."
Cons:
"Absolutely shocking service!!!!!!!"
"Would not recommend to anyone. Service is shocking the so called lieing duty manager who isn't a duty manager refused to do a refund."
"The store today (Saturday) appeared chaotic with no management control, shocking to hear staff moaning about the customers they had just served."
"Absolutely shocking service for supposed re-gassing of car air-con."
"Rude staff at the reception desk - judgemental and acting like I am getting the work done for free."
"Terrible customer experience! I had my bicycle booked in with Halfords for them to bleed the brakes and it hadn't been done."
"Poor customer service, shame such a big chain and not willing to go the extra mile."
Product Quality and Fit
Pros:
"I was pleasantly surprised at the price for my car battery, very competitive."
"Brilliant service from Nathan when I visited the store to enquire about dash cams."
"Good service. Purchased two new wipers for my car which were fitted for me."
"Fantastic service, from ordering items online to collecting and having them fitted the following the service, communication, reception and very courteous staff was outstanding."
"I can see halfords can get bad reviews but my own experience today was brilliant bought a bike after being show and explained to me for my needs Chris was very knowledgeable helped me choose the right bike couldn't be happier 👍 👍 👍"
"Fantastic service from Paul and Tom."
"I was helped by a polite and honest guy named Alex."
Cons:
"I purchased two front wiper blades as single pack each I had to return it !! It was squeaky and rattling the second time didn't fit in my car and finally at 3 time they gave me the wrong one right box but wrong wiper inside too long for my car there wasn't the right wiper in the box !!"
"Needed two bulbs fitting and a windscreen wiper. Was informed they couldn't do the passenger side bulb."
"Booked brake service online... Only to find bike has had back break pads removed."
"Why show that items are in stock for click and collect that you purchase solely so you can use it that day, travel to the store to pick up your items, to be told they haven't got an item in and try offer you an inferior product."
"Ordered bike,had to phone them to see if it was ready,think they just threw it together while I was there,front wheel wernt on proper,2 loose screws,handlebars upside down,might aswell of built it myself."
"Terrible quality bike. Is a year old and has been in and out of the shop like a yoyo."
"Unfortunately my experience in the store wasn't satisfactory. After purchasing a helmet from another Halfords store, I was told I could return it to any Halfords even without the box if the helmet isn't right for me - I was told the box is required and refused a refund."
Staff Attitude and Helpfulness
Pros:
"the staff are well nice n helped me choose my DAB radio n my car wash stuff."
"I have always found staff pleasant and helpful in the store."
"both Mike and Chris where very helpful, they made up the bike the same day and when they found out we had travelled from Warrington Mike arranged to meet me there the same day and dropped off the bike to save me travelling back to bury."
"Georgia went above and beyond today to help get a part for my wife's bike."
"Friendly Staff at Checkout."
"Visited the store to collect my new mountain bike... Was served by Paul who was very polite and couldn't do enough to help."
"Brilliant staff in store. Nothing too much trouble for one young man in particular."
Cons:
"2 older women staff at reception. Miserable as death."
"to speak to people the way me and others were spoken to is disgusting went to get my bike serviced and they tried to get more money than was needed adding stuff onto the list that really didn't need to be on there."
"This store is usually ok but this weekend wasn't... We travelled from Warrington to pick up to be told by staff we can't purchase the item."
"I waited for nearly 10 mins to collect my click & collect order... There were simply no staff."
"They've previously been pretty good here but yesterday's visit was pretty below par."
"Thought nice Sunday pickup only to be met with very poor service. Not impressed & not a good first impression of the Bury store."
"Very difficult to conduct business with. One particular member of staff particularly billigerent."
Price and Value
Pros:
"Battery health checked because poor performance and winter approaching, suggested needed changing as only 40 % charged. Reasonable deal on replacement however £20 charge for fitting a bit costly for a pensioner."
"I do think the bikes are expensive but staff explained the 25% offer incredibly well."
"Dropped my sons bike of this morning for repair it's was in a state full suspension had snapped I had the parts just needed putting together was ready to collect at 4pm but was not due for 2 days very happy lad he got his bike back excellent service from the Bury shop excellent value for money plus got a discount with my blue light."
"Had replacement battery fitted to-day, excellent service: fast and efficient."
"Brake light had gone on my bmw 320d... Fast friendly and great customer service."
"Went in to buy roof bars and roof box. Staff were very helpful and knowledgeable."
"I was very impressed with the friendly and helpful staff on each of my three visits to select and purchase a bike for my grandson."
Cons:
"FEEL RIPPED OFF went into bury halfords saw the manual i wanted for £2 off went to pay was told not on offer."
"I rang Halfords for a product inquiry... So I went to Halfords in Bury and spent £136 on a coolbox and camping equipment only to find the price at the till was more than the tag on the item bought."
"After looking around other car spairs places and going in Halfords I was shocked, the prices in halfords are way way to high."
"Ceramic coating leaves a lot to be desired only lasts 1 year when should be 3 easy to apply but a total nightmare to get off."
"All in all it was an uncomfortable visit. I won't be back."
"Not very happy with the service, I had to go back to the shop with my vulnerable husband and son just because of the ID I forgot to bring."
"Poor customer service. I went for a multimeter... Staff were pleasant enough, but not helpful at all."