Address: Dryden Rd, Harborough Hill Rd., Barnsley S71 1JE, United Kingdom
Rating: 4.6
based on 135 reviews.
Customer Service
Pros:
"Fantastic service at Halfords on Dryden road Barnsley from Abraham … polite informative and extremely helpful."
"I found the staff extremely helpful and professional and they provided a wonderful service."
"The lady at the bike desk in the Barnsley Halfords is amazing and really really helpful."
"Everyone was polite and professional and stuck to the covid rules."
"Excellent service from very nice and polite friendly staff very helpful from start to finish..I couldn’t ask for anymore than the service I got the staff were a great help..⭐️⭐️⭐️⭐️⭐️Service at Barnsley."
"The service provided by all the staff in your Barnsley branch is always amazing."
"The assistant explained that I could buy them separately. He was helpful and polite and he fitted the driver's one 👍 no problem."
Cons:
"Appalling service, disgusting and contumelious & disparaging attitude, engages in unscrupulous practises."
"Went to get my daughters bike, bike part closed and refused point blank to get 1 member of staff to serve me."
"Long wait times again. No notice up to say till staff not working so ended up going to the back of the store to pay while the staff were outside the back door having time out!"
"Very poor service I had wipers fitted on my car."
"Terrible customer service at your Barnsley store."
"always appear very short staffed; if you time it wrong you can waiting 20 mins to be served; inability to speak to the store direct, have to go through some sort of call centre who'll then ask the store to phone you back."
"went in for a spanner. no one free to open the cabinet, i waited 10 minutes. the phone was constantly ringing, unanswered. a queue of 6 people at the till with no one serving. i walked out in the end, an awful place."
Product Availability and Quality
Pros:
"Halfords Barnsley is an extremely useful shop in this age of on-line shopping."
"Ordered a battery and brake light on click and collect with fitting included - available within 45 mins from order and when I arrived at the store later in the day I had a short wait for someone to fit."
"Good shop has all your needs for bikes and electric bikes. Lots of deals."
"The quality and range of products was first class."
"Great selection of quality hand tools served by very polite and competent staff."
"The bikes are amazing there."
"Nice store for all bicycle accessories and bikes including electric bikes."
Cons:
"Went to collect brake disc and pads for a Ford Fiesta .. took over a week to come into stock. Order tracker said the brake discs hadn't arrived... Collected discs and pads, hey ho.. pads weren't the correct ones."
"We order some roof bars for our caravan at the weekend then on Tuesday we rung them the women said they had them in stock but our car needs special brackets they said they were both in stock so we went get them they said they hadn't been ordered."
"This is the second time I have had involvement with the bike team at Halford Barnsley and on both occasions it has not turned out the way I had hoped."
"Never again Halfords! I was about to spend around £600 on a bike and accessories then told I would have to pay £10 for Halfords to fit clip on mudguards and toes straps."
"Obviously their stock control needs to be reviewed."
"Paid online and collected in store, I was in a hurry and did not notice that they gave me a pre-used device (sat nav TomTom)."
"The bikes are amazing there but earlier my friends bike got stole from out side of the shop an they said they had no cctv but there is a camera pointing toward's where the bike were stolen from an i reckon they were too lazy to check."
Staff and Service Quality
Pros:
"Dave did a safety check on my car. He was very thorough, positive attitude, very efficient and I feel reassured all is fine."
"I was served by Jake who was very helpful, very customer focused and knowledgeable about my car issue."
"Service and technical skills were 5 star."
"The staff at Barnsley bike dept are brilliant nothing is too much trouble when you call there you know you will have a positive experience."
"Excellent service from the assistant who fitted a new rear wiper blade to my car."
"He was so adept and extremely helpful taking extra time to explain how it worked."
"Received brilliant service from a young lad today, didn't get his name unfortunately but he was very understanding and tried to help me as much as he could."
Cons:
"Absolute rip-off bike servicing. Paid £60 for a silver service. Halfords then wanted an additional £20 to change…2 brake blocks!"
"Understaffed and overpriced just about sums it up."
"The booking system is terrible."
"Staff very slow to serve. Takes 3 of them to stand looking at a screen to check the stock levels of cycling shorts."
"Very helpful staff but extortionate price for changing 2 number plate bulbs!"
"Why can't they do what they say. Poor customer service."
"I can't actually believe I paid for this dreadful service."