Hendy Kia Ferndown Reviews Summary

Customer Service

Pros:

• "Joe was really patient with all our questions and extremely knowledgeable and informative."
• "Ed Ford... is professional, knowledgeable and friendly and I have never felt pushed into any decisions."
• "James McDermaid. Most excellent service from James at Hendy Ferndown Kia."
• "Paul Webster... kept me informed of the progress."
• "Ed Ford earns his 5 star review from his knowledge and helpfulness over the telephone on our initial contact."
• "Sam Sheppard went above and beyond even after the purchase as well."
• "I can’t thank Ed enough over my past 3 cars, he’s always on hand no matter what the query I had."

Cons:

• "We saw a car we were interested in but we weren't able to agree a price."
• "However, in April 2023 I discovered the vehicle had no MOT since 9th December 2022 and the vehicle was supposedly sold with a fresh MOT."
• "Unfortunately James was on holiday when we followed up with one of his colleagues and they promised to come back to us. They never did."
• "The only slight negative of Hendy is they delivered the car with zero electric miles and £25 of petrol which I had to pay for!"
• "No spare tyre in the car, so feeling lucky I hadn't had a problem on the road."
• "However, after leaving the showroom, things just went downhill from there. 24th January came and passed with no communication at all from the dealer."
• "The last service and MOT booking failed to get me a courtesy car at all, leaving me to wonder about in Ferndown for 2 hours."

Car Quality and Features

Pros:

• "We purchased the Kia Niro and absolutely love it."
• "Hugely impressed with the new Kia EV6!"
• "very happy with the car, is very good on fuel and has good range."
• "The Ceed is an excellent model for anyone looking for a comfortable, stylish and fuel-efficient hatchback."
• "We love our new car, it is even nicer than expected."
• "I am very pleased with my Kia Sportage I collected at the beginning of May."
• "We love our new Niro, have no regrets buying the plug in Hybrid and are still discovering new things about it on a weekly basis!"

Cons:

• "Bought a used Kia Niro PHEV, 3 yrs old, and pleased with the car so far. The initial sales service with Connor was friendly and professional. After 4-5 months of problem free driving, went to add air to a tyre only to find the airman bag contained no pump, just the sealant."
• "Service was initially great in November 2022 when I purchased a Venga Kia through Sam. However, in April 2023 I discovered the vehicle had no MOT since 9th December 2022."
• "Bought my excellent Kia Niro here but sadly they have failed to organise an automatic courtesy car as booked on EVERY service since purchase."
• "I visited the garage, told to call customer service, they'd replace the missing pump. Customer service sent me to parts and service, who said call customer service, nothing parts and service can do unless I want to buy one for £130 quid or so."
• "What an absolute shambles this place is. I have spent three days trying to contact the parts section to order a part."

Dealership Experience

Pros:

• "Very happy with the car and with the guys at Hendy."
• "I bought my new Niro from Ferndown and dealt with Tony Speed throughout the process who was excellent."
• "Mathew Butcher and I would highly recommend others to purchase their car at Kia Hendy Ferndown."
• "Would thoroughly recommend using this dealership."
• "The service received from Mark Strutt was exemplary, friendly and helpful."
• "Although I decided not to proceed with the car sale I would not hesitate to recommend a visit to the Kia garage."
• "I would definitely buy another car from Hendy!"

Cons:

• "Came into the showroom on Sunday 20th Aug, waited around for 30mins... absolutely no acknowledgment that we were even present."