Evans Halshaw Kia Stourbridge Reviews Summary

Customer Service

Pros:

• "Just bought my third Picanto from here. Once again absolutely fantastic service from Sam."
• "Isuru who patiently answered all our questions."
• "The whole process felt easy thanks to Linda doing a lot of the heavy lifting regarding paperwork."
• "Linda communicated brilliantly, keeping in touch regularly without being pushy."
• "Staff are extremely helpful not judgmental with customers on low budgets."
• "Staff in store were all friendly and are a credit to this place."
• "Exceptional customer service from Linda Collins, Thank you so much, you a real superstar and a credit to the company."

Cons:

• "I phoned up the service department on Wednesday hoping to receive a quote for a clutch change and dual mass flywheel replacement... Well I am still waiting for this phone call."
• "EML come on (which is fine I understand these things happen), car went in couldn’t fix it, said it needs to go to VW, that’s ok, booked in, they’ve had it for 8 days now, call after 7 days saying it’s ready but Evans halshaw haven’t paid the bill so they won’t release it."
• "False advertising and Terrible Customer Service! Not welcoming or accommodating."
• "Found the staff unhelpful and not interested in helping."
• "Total wasted trip. All round an absolutely terrible customer experience."
• "Unbelievably poor customer service. What seemed to be the manager, was extremely dismissive and rude."
• "Awful management and service, highly recommend to avoid (especially if travelling far)."

Car Purchase & Aftercare

Pros:

• "The whole sale experience was so easy and understandable from start to finish."
• "He made me feel at ease and answered any questions I had, and kept me up to date with everything that was going on with the car."
• "Amazing service I'm absolutely in love with my new car!"
• "Vehicle aftercare with services etc first class!"
• "Very detailed walk-through throughout the car purchase."
• "The car was exactly as described, no problems so far, and overall it was a painless experience!"
• "The car itself was in immaculate condition. It was a used vehicle and they went above and beyond to make sure it was in tiptop condition inside and out."

Cons:

• "Car due service, mot and sat nav update, took 5 and half hours, and no update and no valet."
• "After a service, I came home and checked what they had done, to my surprise no service had been carried out, the only thing they had done is washed my car."
• "We noticed that on the car door the price was 9330.00... After the test drive we noticed on the form it said 9500.00."
• "The car smelt of fresh spray paint and yet the reps and manager denied it, even after I left with paint on my hands."
• "I also had to point out the multiple scratches on the car."
• "Please be very vary if you find a car because the price on the cars might not be the actual price."
• "The car I brought could have been cleaned with a bit more attention to detail."

Staff Performance

Pros:

• "Linda is so helpful, and this was a bonus to the whole experience."
• "Andrew went above and beyond from start to finish, to make the whole experience run so smoothly and efficient."
• "Tom handled our purchase the whole way through. He was very responsive and relaxed."
• "Ben was very helpful and made the whole process very smooth!"
• "Sam took every email and call, at any time of day, and dealt with all our questions."
• "All staff including Jaspreet Klair are very friendly helpful and knowledgeable."
• "Libby... was very knowledgeable, efficient and friendly."

Cons:

• "The sales reps had little to no knowledge about the vehicle."
• "Chris the salesperson had no clue in regards to the vehicle I was buying from them (Mercedes C250d). Highly incompetent."
• "You should be very careful when buying a car here. They will not MOT before they sell the car to you."
• "No honesty, no knowledge and no apology."
• "Recently purchased a used car from here. Found the staff unhelpful and not interested in helping."
• "What a strange place to try buy a car from, wanted to purchase a 20k stonic from them, with delivery to my home address, despite flurry of calls and emails."
• "Customer service was brilliant but definitely need to do better with the valeting of the cars."