NK Motors Nottingham Reviews Summary

Customer Service

Pros:

• "I can't speak too highly of NK Motors, Chilwell."
• "Many thanks to Dave and the body shop team for rebuilding the front end of my Audi Q8 after an accident."
• "Thanks David & team."
• "I was looked after by Joe who was extremely accommodating and helpful."
• "Well organised, helpful and really knowledgeable about the cars."
• "Fabulous personal customer service from start to finish."
• "Absolutely brilliant, Josh was outstanding and every question I raised was dealt with in next to no time."

Cons:

• "nothing was offered bar apologies which quite frankly isn’t good enough."
• "Poor service advisors. Poor service, did not carry out full service that I paid for and was stated on paperwork."
• "Staff were not helpful at all and didn't put diagnostic paperwork in with receipt."
• "The invoice did not contain any meaningful information regarding the parts and labour breakdown."
• "Please do not trust these guys and ALWAYS get a second opinion."
• "Had to wait 3 weeks for an appointment, then Kia charged me almost £60 and state there is nothing wrong with my car."
• "Possibly the most depressing few minutes of my life to see some of the most atrocious customer service ever witnessed."

Quality of Work

Pros:

• "All the work was covered by KIA's fantastic 7 year warranty."
• "Had a problem with the airbag lights staying on and MOT. They replaced the airbag module ( I think ) they did an excellent job from start to finish with updates from them when needed."
• "Just brought my first car from NK Motors and I'm beyond pleased with the service they provided."
• "I visited NK Motors recently and have to say the service I received was excellent."
• "I will definitely go back to NK motors once this is due up, fair prices and exquisite service and most important top quality aftercare."
• "They recently had my wife's car in for a repair as an insurance claim. They did a wonderful job."
• "The guys were very very helpful, sending a video of the car initially to showing us, and showed us how it works when we got there."

Cons:

• "The car was taken back in after mentioning on the phone the faulty clutch... they could not find an issue."
• "It is now 9 months, and my car is awaiting 3rd rectification."
• "The car developed issues."
• "Then, when the car was 6 months old it failed completely with a different fault and had to be recovered by the RAC."
• "They had my car for insurance repairs for rear end and rang me telling me I need £700 of suspension repairs, which with a second opinion absolutely nothing needing doing."
• "I picked the car up about a week later with an oil leak still present, faulty passenger door strut that wasn’t changed and soon found out also a faulty clutch."
• "Faults and damages are more than obvious."

Communication

Pros:

• "Rob talked me through all my options in person and made regular contact with me between purchase and collection, giving me confidence in my purchase."
• "Their mobility specialist David Upton was fantastic, he contacted me regularly with updates whilst waiting for the delivery of Sportage."
• "A big thank you for all the NK motor team, always a great friendly professional service."
• "David, Rebecca and the team went above and beyond to ensure my tight deadline was met so that I could get the car in time to go on holiday."
• "Even though I’ve really put these guys through their paces they’ve always come back with the honest answer and solution to any issues."
• "We have had a very good experience buying our first Kia. David was super helpful and great with communication at all stages."
• "Big thanks to Robert Kelsall who I dealt with today when I visited the Chilwell branch to test drive the EV6. He was very approachable, knowledgeable and a pleasure to deal with."

Cons:

• "As soon as they had sold me the car and had my money they were not interested in me anymore."
• "Very unprofessional and completely lacking in any customer service ethic."
• "The most unreliable car from probably the least helpful dealer I've ever encountered."
• "Recently visited this dealership and received totally unprofessional and bad-mannered service from sales manager Simon."
• "The advert on Autotrader was not accurate to the car they had for sale (showed as having a sat nav & leather seats which it didn’t)."
• "Broken promises and rudeness and a total disregard for their customers."
• "Also persisted on phone calls beyond being asked to remove contact details."

Professionalism

Pros:

• "Jack made the collection process very simple and everyone was very professional during the whole process."
• "I was helped by Jo (Joseph) who was friendly, helpful and professional."
• "Genuine hard working honest garage who are passionate about the brand."
• "I would highly recommend this car dealer, they have been very patient and honest from the start."
• "The NK service team have always been polite and very helpful to me and my family."
• "just purchased our second Kia from NK Motors, excellent professional service on both occasions."
• "All in all, a positive experience - would highly recommend NK Motors."

Cons:

• "This is the worst place ever been."
• "Possibly the most depressing few minutes of my life to see some of the most atrocious customer service ever witnessed."
• "Very poor service regarding purchase of a used (non-Kia) vehicle."
• "I was told on the Phone that repair will need to take at least 6h of leaber (but when I manage to recheck that with another mechanic I was told it shouldn't take that much time)."
• "No explanation. No communication (other than verbal abuse from one of their managers)."
• "Customer service was rubbish never go back again."
• "Went into this Dealership today and was ignored by Staff members at the desk."

Value for Money

Pros:

• "First time using NK motors having been referred by a friend... A reasonable price was offered in part ex for my car so decided to go ahead."
• "Jules was brilliant, I gave him all the specifications that I needed in a car and he found a wonderful car that met everything I needed and more."
• "And the Service Team are always spot on for the after care when needed."
• "Great Service, throughout the ordering and delivery of my new mobility car."
• "When faced with issues they removed what it would cost off the price for us to replace the windscreen!"
• "The deal we agreed was fair and I was happy with the trade-in as the car we bought (KIA Optima estate) is just brilliant."
• "Thanks to Big Dave for helping us to get just what we wanted at the right price."

Cons:

• "I was charged upfront for the cost of the part."
• "Very quick to take the money but it seems unless you buy brand new car from here with a lot more money, after sales wise is awful."
• "The bottom line is they tried to sell me a car that wasn’t theirs to sell then kept my £300 deposit when I found them out."
• "awful experience, I went looking to purchase a new kia sportage with the view to part exchanging my 2011 golf TDI."
• "So my advice to any prospective purchaser is: NK - never again! Kia - never again!"
• "Disappointed. Staff disappeared, was told my car would be 30 minutes (free valet), but over an hour later and having to get service to track down the sales staff, my car was still not done!"
• "Bought 3 years service plan with car new but regretting. NEVER again."