Address: Centurion Park, York, YO30 4WW, United Kingdom
Phone: +441904696600
Rating: 4.6
based on 168 reviews.
Customer Service
Pros:
"Mr Luke Brack has excellent customer service skills and was very helpful."
"Liam was super efficient at doing everything for us."
"Jacob has been extremely helpful through the purchase of my vehicle."
"John Lewis and Jacob are amazing at this dealership! I could not recommend them more."
"Andy Ashton made the whole process so easy, he kept me informed on a daily basis and nothing was too much trouble for him."
"I was very happy with the way Shaun Belt looked after me on the car that I enquired on, he was very helpful answering all the questions I asked with confidence."
"A huge thank you to Georgina Ford for the excellent service I received when organising my new car."
"Just picked up my new ev big thanks to Liam for helping with handover great staff member."
Cons:
"This outfit have no idea about customer service..disorganised shambles of a business."
"The most disgusting customer services I have ever experienced. 4 months being messed around and their attitude is the worst I’ve ever encountered."
"Customer service is appalling. Very disappointed."
"Awful customer service at this dealership. I've been messed around for a week trying to get some further information on one of their vehicles."
"Would like to say a big thank you to Mark Bowden who worked tirelessly to get me into the new 208 GT Line that I wanted. Nothing was too much for him."
"Terrible service when getting a company van repaired. The side door fell off the brand new van and damaged to rear panel in doing so. Took nearly 6 months for the van to be repaired after chasing nearly every week."
"I have had an ongoing issue since I bought my car 15 months ago. It has previously spent 6 days trying to get the problem sorted. It went in again today for a service but the ongoing problem has still not been sorted it has to go in again for another 2/3 days."
"Wasted our time completely - promised things on the phone to get us to come into the store and then when we got there told us they couldn't actually do anything, and the car was going to cost more than advertised."
Car Purchase and Delivery Process
Pros:
"Was greeted at the door with my new car sat at the front waiting for me."
"Liam explained everything well and in easy understandable terms."
"Liam was very attentive and efficient right through to us going and picking up our new car."
"He took me through the process calmly, went over and beyond to ensure safe delivery of my car even when it was not very convenient for him."
"Despite living over 200 miles away from the dealership we spoke to Luke via teams on Monday and our used Peugeot 5008 was delivered to our door today (Thursday)."
"Ordered my 208 from Ben on the Wednesday & picked it up from Liam the next Monday."
"It was my first time buying a car online, thankfully Luke Brack was taking care of my order, he explained me all the process in detail and what to expect making the whole process more enjoyable and stress free."
"Great service from Evans Halshaw York - I was a little hesitant buying a car without visiting the garage in person, but Nathan Guest was brilliant throughout the whole process and made buying a car remotely easy and hassle-free from start to finish."
Cons:
"The service from this dealership has been horrendous. We bought a car on May 20th with a known fault on the A/C which needed a part. To date after several attempts & numerous trips back to York, wasting fuel, the problem still isn't resolved."
"I cannot image how any garage could be worse than this place, strongly advised to avoid. Arranged a 12.30 appointment to drive a used 208. After waiting for well over an hour with a pleasant but new member of staff the lady I’d booked to see still didn’t materialise."
"Bought during Covid-19 lockdown restrictions. Wrongly advertised and not prepared correctly."
"Put a reserve on a Mazda 3 £99. My parents bought me a car, so had to cancel going to view it. Friday, I got told by one sales guy that I’ll get refunded within 3-5 days, call again on Monday, I get told I’ll get it and they’ll sort it. This morning I ring and they tell me it may be difficult also it can take 7-10 days."
"Fitted a new clutch due to release bearing failing (40k miles, was out of warranty time by 2000 miles after being advised incorrectly for service intervals from sales rep) after 6 months release bearing went again."